Quality Paint & Body Works

June 27, [redacted] Revdex.com Corporate OfficeRutherford Lane Ste100Austin, TX 78754Dear [redacted] Quality Paint & Body Works, Increceived the customer complaint, ID # 12920632, and is responding with the history of events, along with all supportive documentation and photos, Quality has been a reputable business for over years, has made every effort with this customer to rectify the situationPlease see the below history of events with all attached documentationOn April 24, ?" the first estimate totaling $5,was emailed to the customer, at this time the vehicle was not at Quality Paint & Body Works, IncParts & materials were $2261.85, labor was $1432.20, paint was $1,218.00, and tax was $To start, the customer complaint to Revdex.com stated he paid $for a "full body paint job", and the first estimate of $5,is for more than a paint job, it includes parts for the labor, labor to fix the fruck, painång it, and taxSee documentation #See before photosOn April 25, - the customer dropped off his vehicle at Quality and stated he wanted more work completedThe estimate was emailed to the customer for approval of $The parts & materials increased to $2761.47, labor increased to $1,822.80, paint increased to $1513.80, and tax increased to $Again, the work that was estimated was more than a "full body paint job"See documentation #On April 27, ?" photos of the work were sent to the customer via textThe customer was informed via text that a new revised estimate would be sent soonSee documentation #3, along with pages of photos via textOn May 1, ?" The revised estimate was sent to the customer, via email, for approvalThe total increased to $8,Parts & materials increased to $3,932.40, labor increased to $2,335.20, paint DECREASED to $1,(as a discount), and taxincreased to $The email of the revised estimate was approved by the customer via phone conversation, see supporting photo of text messageThe customer made the first payment of $over the phone via credit cardAgain, the customer was constantly communicated with and ask for approval for each stepSee documentation #4, along with pages of photos with textFrom May to June 4, ?" Quality Paint & Body Works, Inccontinued to communicate with the customer via phone and text messages, along with photosThe customer continued to approve all work and revised estimatesSee pages of text messages with photosOn June 4, 2018, the customer approved the final estimate over the phone for a total of $plus a 3% credit card fee of $for a total price of $8,Another payment was requested, and the customer paid $2,via credit card over the phoneAs of June 4, 2018, the customer paid a total of $The balance was going to be received the day of pick up when he would see the finished product in personSee documentation #along with one page of text message photoOn June 7, The customer was informed that his vehicle was ready and that the balance was $The customer examined his fruck, with two others, for about min, he spoke to [redacted] and asked about his grilleThere was miscommunication when he was informed of the lower price of the grille [redacted] explained that he paid for the grille on the vehicleHe was very happy and several photos were taken of him in front of the finished product and of him shaking ***'s hand with his approvalHe stated he was ready to pay, the final bill, and paid the balance of $in cash and left with his vehicleSee document #6, document #(last page), along with pages of photosOn June 8, 2018, the customer came back to Quality and stated he was very dissatisfied with the work [redacted] respectfully informed him that the areas the customer was pointing out could be redone at no additional cost to him, except for the difference in price for the grille he wantedThe customer was very irate and demanded a full refund because the customer stated he paid over $for a paint job [redacted] stated that the amount was not just a paint job and there was much work put into the job then just a paint jobThe customer left very angryAn email was sent to the customer a couple of hours later explaining the complete breakdown and again stated that Quality was willing to work with the customerThe customer was informed that the staff would be on vacation the week of June I th and the customer could come again to discuss the situation the week of June 18th•• See document #along with pages of the break down of what the customer paidOn June 18, - Quality made an appointment to speak with the customerThe customer showed up and was informed that a full refund could not be made, however Quality would redo the items that the customer was asking forThe conversation was recorded and again the customer was irate and stated he did not want his truck in the body shop anymore and needed to think things throughSee? document #(two pages)On June 19, - the customer filed a complaint with Revdex.comOn June 25, to June 26, - Quality Paint & Body Works, Incsent the customer an email regarding the meeting on the 18th, since the customer had not let Quality know what he wanted to doQuality waited business days to give him time to think, as he requestedThe customer responded that he would be bringing in? his truck July 16th, however he wanted to discuss it again in person before July 16th .See document #June 27, - Quality is waiting on the customer's responseThe customer was asked to come on July 6th and has not confirmed the specific time after 11:am.In summary, the customer was not lied to or deceived by [redacted] or any other staff member, before, during, and after, his vehicle was at Quality Paint & Body Works, IncThe customer has always been treated with respect, despite his unprofessional-ism, to rectify the situationHe customer was constantly communicated to with text, email, photos, and phone conversationThe customer authorized all revised estimates and approved the f•mal product with his signature, payment, and photoAlso, Quality has continued to honor it's 100% guarantee and has offered to redo areas of dissatisfaction on June 8th, June 18th, and June 25th Quality has developed numerous customers for life and is hoping this customer can professionally express his requests, so the work can be completed.?