Quality Property Management Company

Complaint: [redacted] I am rejecting this response because: MrR [redacted] is mistaken in his statement This has been an ongoing problem with Quality Property Management throughout the year period they were in charge of managing our property; Quality always has had an excuse as to why anything that happens to the property is not their fault, but ours at 1,miles away The only thing Quality did on a timely and consistent basis is take their management fee from the rents The condition the home was left in upon owner move out was not what MrR [redacted] described If it was so dirty and full of "pet dander" where are the pictures to prove this statementWe've never been shown any such photos, nor were we ever shown any of the inspection photos that Chelsie was suppose to get from her inspector as stated in her email to us dated on Sept12, @ 9:19amQuality managed the property from July to May 31, and we never received a single photo from Quality to show us the condition of the home In fact the only photos we have seen are the ones we, the owners, took of the property for Quality to put on their website to advertise and the photos we received from a 3rd party individual who did a walk through at our request and from the current tenants, showing us greasy cabinets, a dirty microwave, etc All the requests to research the photo issues were emailed to MrR [redacted] on January 28, and the source of complaint by the current tenants emailed received on March 17, As for the sewer bill, we are well aware it is our legal responsibility as the legal owners of the property, we just expected a professional management to do their job and manage the property professionally We put Quality's name as approved to make any changes to the billing for the property before we left Oregon, per MrR***'s request, so Quality could have easily taken minutes to call the utility companies to verify that the outgoing tenant was current on all bills and that the utilities were out of their name; this however, was never done MrR [redacted] was notified on March 20, that the sewer would become a lien in July to which he responded on March 20, via email " In this case, since your property is located in Central point, the message does not apply to youIn other words, there is NO threat of lien against your propertyPlease disregard the notice [redacted] stated that your account is currently up to date The previous tenant has an outstanding bill for $31.80, for which they are being billed" This is incorrect, as we along with Quality received a lien notice from [redacted] in July and we were never given a status as to the collection of the past due services Nor were we ever notified if Quality had turned the previous tenants over to collectionsMrR [redacted] said turning $over to collections, "really doesn't make any sense", but we wonder if $makes sense to MrR***? Or $for that matter? How much is enough for the management company we hired to look after our property before they hold former tenants accountable for their debts? We received nothing from Quality regarding the "management" of the tenants utility responsibilities they signed for in their rental contract MrR***'s alleged word for word quote from a phone call almost two years is inaccurate as well We never asked Quality to pay for our water bill, we asked that he research the issue further as we stated to him how odd it was for the property we had just left vacant, had such an substantial water leakage issue We ended up hiring a professional leak detection agency and addressed the issue ourselves as MrR [redacted] only gave us his guess as to what the problem was instead of looking into the issue as requested MrR [redacted] is correct that there were several emails, all of which we have copies of as we learned quickly that we will need to have hard evidence when dealing with Quality and their "assurances" We noticed the statement from the hired maintenance professional that was sent to MrR [redacted] with the day notice letter sent on May 1, was never addressed, nor was the request to research the claim by the current tenants about reimbursing them the cost of the carpet cleaning they said they had to pay for, the missing power cord, the dirty state of the kitchen they claimed the house was in or the missing garage shelves that were brought to MrR***'s attention on January 20, in an email Finally, MrR [redacted] stated that he refunded only half of our "incidental" deposit, this is correct; he only refunded half and not the full $deposit They kept $as a management fee for managing a property they were terminated from with days written notice and no legal obligation to manage MrR***'s statement of considering this matter resolved is unprofessional and absurd How can a company fail to address management problems they were responsible for, keep a client's funds for no ethical or credible reason then walk away and leave a paying consumer high and dry while keeping monies for management services they never performed This was illegal, the last time I checked Regards, [redacted]

Taken SCAM ART to a whole new level Like others if I could leave negative stars I would These people are truly the worst ( please note that many if not most of the positive reviews are left by generic Google accounts - they have Star on Facebook)
Bottom line - they illegally sold everything we owned Over $100k (replacement value) of our stuff knowing full well we would pay more for an attorney then they would end up owing us That does not include pain and suffering for stuff that can't be replaced (wedding pics, scrapbooks, the outfit we brought our daughter home in, etc.) THEY KNOW THIS IS A CIVIL MATTER NOT CRIMINAL AND THEY WILL ONLY HAVE TO PAY GARAGE SALE/EBAY VALUE - NO ATTORNEYS FEES, NO PAIN AND SUFFERING For detail continue reading
I will try to make a very long story as short as possible We were evicted To my knowledge the eviction was handled above board I was contracted out and the company I was working for closed didn't let me know and I was owed several thousand dollars We didn't feel like dealing with QPM anymore so the eviction went through completely uncontested and we knew we were going to have to move
After however is where the problems began They withheld our stuff from us so I had to take them to O attorney's fees I would have probably spent more on the attorney than they would have ended up owing I no longer have jewelry, my wedding pictures, wedding veil/ jewelry, the outfit I took my daughter home in, scrapbooks that are not replaceable, ancourtBEFORE the court date they "moved" our stuff into three of their own storage unitsThe reason moved is in quotes is because they trashed our stuff (see pics below.) I've got a lot more pictures but you will see bent metal ripped plasticBy the time this damage is caused other delicate stuff is also ruinedAnyway the bottom line is that we had a mediation agreement which stated that we had until 12:a.mon October 5th to move our stuff out or we would need to start paying them market value for storage units still being usedOn October 4th I emailed the owner, Bob R*** (pronounced *** - no coincidence if you ask me) to let him know that we would not be out by the 5th and asked how to move forwardI never heard from himTHEY SOLD ALL OF OUR STUFF DAYS LATERI tried to sue them but because of the laws this is considered a civil matter not criminalThe replacement value for what they got rid of was OVER $100K I still have the spreadsheet and I was very fair with the prices I never used the highest pricesAssuming we won all we would have been entitled to is replacement/ ebay value of our stuff, NO pain and suffering, Nd all kinds of other both sentimental items and items of value
THIS IS THE WORST COMPANY I HAVE EVER DEALT WITH IN MY LIFE - I can not over state that

On Tuesday Feb 6th, I went to a showing at *** *** **In white city, ORI was the first applicant so I paid the $application fee for my fiance and IThey told me the background check would be at most business daysAfter the business days passed, I called on February 13th to check on our app and they said they've been waiting for more pay stubs, although no one contacted me to tell me this which was More time waistedAfter days I called again and they informed me that we had an outstanding power bill from for $that needed to be paid first, and I had hours to pay itthis was very inconvenient and we have never heard of this being an issue for any other rental company in the past, but we paid itStill, not hearing from them I called again and asked if there was anything else they neededThey said they were still waiting to hear from our previous landlord for a rental reference, and that they'd sent the request a week agoI then called my previous landlo

I have been calling today 6/19/asking for assistance on a report from quality property management on regarding am eviction from 9/which I am trying to secure housing and where I applied shows this information in which I have filed with bankruptcy and has been dismissedI asked ford assistance and "George" who answers the phones is not cooperatingI ask to speak to a manager and he tells me that they are not availableI asked if he can tell me who can assist me with getting more information, he states again, they are not available
I just need someone to assist me and they are not willing
Very poor customer service

What is represented in the complaint is baseless at best. The pictures that were taken upon move-out show noarea that was "destroyed". In fact, the tenants did a g[redacted] job cleaning the residence. Besides normal wear andtear, the home sustained minimal damage throughout the tenancy. Looking at the...

move-in condition report, thecarpets had mild staining; some of the window sills were dirty. And other mild issues were reported. Given thatthis home has always had dogs on the premises; the carpets do have a slight odor of animal dander. Contrary towhat Ms. [redacted] stated, the carpets were professionally cleaned, we have pictures and the professional willtestify to that fact. Unfortunately, the stains on the carpet had been documented upon their move-in, andtherefore not attributable to the last tenant.Out of a $2150 security deposit, the tenant got to keep $625. Further, at the request of the owners, we chargedthe tenants $200 for the replacement of plants that were killed during a giant winter freeze in 2013/2014. It isarguable that the tenants should not have been charged for that event. In total, the tenants were charged$1456.75 for damages and cleaning. Please see the enclosed statement to refute the claim that QPM failed to billthe tenant for any damages.Regarding the past due utility bill, these billings are almost always placed in the tenants' name. Mostcompanies refuse to talk about accounts with persons other than those listed on the account. Unfortunately, wehave no way of knowing a past due amount, until the utility company completes some modicum of collectionsactivity. Landlord tenant law dictates that all monies be accounted for and returned to tenant within 31 daysafter tenancy. In this case, we acted according to Oregon Landlord tenant law and returned the amount owed, atthe time, of $625 to the former tenant. Ideally, we would have charged the security deposit for the amount owedto the utility. However, by the time we were notified about the delinquency, we had no recourse except topossibly send the small amount owed to collections.It should be noted, Oregon Law dictates that monies owed to municipalities/utilities belong to the owner of thebuilding regardless of who actually occupies the home or whom the account is named under. In other words, theowner is responsible for past delinquencies, not the property manager. Being that there was no negligence onour part, we are not responsible for the delinquent utility bill. (ORS 454.225)Regarding Correspondence, by my count there have been 15 emails between me and the owner in the monthsclaiming no service. And multiple phone calls answered. My staff also has other records that did not include myparticipation. We responded to many questions of this owner. However, what is disputed is our answer. If theydon't get the answer they are looking for, they keep asking the same question looking for a different answer.Almost all discussions were aimed at making QPM eat costs that typically belong to the owner.
When QPM first took over managing this property, the water usage spiked indicating there was a leak. Theowner actually looked to have QPM cover the bill of excess water because they had never had a leak while theylived there, so obviously, QPM should be responsible./? During a conversation with the owner I actually said"I have never had an owner tell me that I am responsible for their bills, because we manage their property''.Almost all disputes with our company were driven by their financial constraints and designed to place thefinancial burden of maintenance onto the management company they were using.By contract, and state law, Property Managers can take up to 60 days to close out an account. The fees taken areallowed by the contract both parties signed. We refunded 1 month's management fee in an act of g[redacted] faith,prior to this filed complaint with the Revdex.com. We see this matter as resolved.Sincerely,
Robert R[redacted]

Complaint: [redacted]I am rejecting this response because:  Mr. R[redacted] is mistaken in his statement.  This has been an ongoing problem with Quality Property Management throughout the 2 year period they were in charge of managing our property; Quality always has had an excuse as to why anything that happens to the property is not their fault, but ours at 1,000 miles away.  The only thing Quality did on a timely and consistent basis is take their management fee from the rents.  The condition the home was left in upon owner move out was not what Mr. R[redacted] described.  If it was so dirty and full of "pet dander" where are the pictures to prove this statement. We've never been shown any such photos, nor were we ever shown any of the inspection photos that Chelsie was suppose to get from her inspector as stated in her email to us dated on Sept. 12, 2014 @ 9:19am. Quality managed the property from July 2013 to May 31, 2015 and we never received a single photo from Quality to show us the condition of the home  In fact the only photos we have seen are the ones we, the owners, took of the property for Quality to put on their website to advertise and the photos we received from a 3rd party individual who did a walk through at our request and from the current tenants, showing us greasy cabinets, a dirty microwave, etc.   All the requests to research the photo issues were emailed to Mr. R[redacted] on January 28, 2015. and the source of complaint by the current tenants emailed received on March 17, 2015.  As for the sewer bill, we are well aware it is our legal responsibility as the legal owners of the property, we just expected a professional management to do their job and manage the property professionally.  We put Quality's name as approved to make any changes to the billing for the property before we left Oregon, per Mr. R[redacted]'s request, so Quality could have easily taken 20 minutes to call the utility companies to verify that the outgoing tenant was current on all bills and that the utilities were out of their name; this however, was never done.  Mr. R[redacted] was notified on March 20, 2015 that the sewer would become a lien in July 2015 to which he responded on March 20, 2015 via email " In this case, since your property is located in Central point, the message does not apply to you. In other words, there is NO threat of lien against your property. Please disregard the notice.  [redacted] stated that your account is currently up to date.  The previous tenant has an outstanding bill for $31.80, for which they are being billed"  This is incorrect, as we along with Quality received a lien notice from [redacted] in July 2015 and we were never given a status as to the collection of the past due services.  Nor were we ever notified if Quality had turned the previous tenants over to collections. Mr. R[redacted] said turning $2.59 over to collections, "really doesn't make any sense", but we wonder if $31.80 makes sense to Mr. R[redacted]?  Or $36.98 for that matter?  How much is enough for the management company we hired to look after our property before they hold former tenants accountable for their debts?  We received nothing from Quality regarding the "management" of the tenants utility responsibilities they signed for in their rental contract.  Mr. R[redacted]'s alleged word for word quote from a phone call almost two years is inaccurate as well.  We never asked Quality to pay for our water bill, we asked that he research the issue further as we stated to him how odd it was for the property we had just left vacant, had such an substantial water leakage issue.  We ended up hiring a professional leak detection agency and addressed the issue ourselves as Mr. R[redacted] only gave us his guess as to what the problem was instead of looking into the issue as requested.  Mr. R[redacted] is correct that there were several emails, all of which we have copies of as we learned quickly that we will need to have hard evidence when dealing with Quality and their "assurances".  We noticed the statement from the hired maintenance professional that was sent to Mr. R[redacted] with the 30 day notice letter sent on May 1, 2015 was never addressed, nor was the request to research the claim by the current tenants about reimbursing them the cost of the carpet cleaning they said they had to pay for, the missing power cord, the dirty state of the kitchen they claimed the house was in or the missing garage shelves that were brought to Mr. R[redacted]'s attention on January 20, 2015 in an email.  Finally, Mr. R[redacted] stated that he refunded only half of our "incidental" deposit, this is correct; he only refunded half and not the full $200 deposit.  They kept $100 as a management fee for managing a property they were terminated from with 30 days written notice and no legal obligation to manage.  Mr. R[redacted]'s statement of considering this matter resolved is unprofessional and absurd.  How can a company fail to address management problems  they were responsible for, keep a client's funds for no ethical or credible reason then walk away and leave a paying consumer high and dry while keeping monies for management services they never performed.  This was illegal, the last time I checked.  
 
Regards,  ...[redacted]