Quality Readers' Service

November 11, 2015
[redacted] Revdex.com2800 Euclid Avenue, 4th FloorCleveland, OH  44115-2408
RE:   [redacted]         [redacted]
Thank you for your inquiry regarding your account....


We do not accept orders for servicing without a customer’s approval. Once an order is accepted, it requires a substantial investment to guarantee your service and price for the full term as promised. The last thing we would want is a misunderstanding.
The customer care department has reviewed your account. The records indicate that during confirmation, you were pleasant and specifically asked for clarification on the cancellation policy. After it was re-explained, you seemed to be completely satisfied with all terms and gave permission to enter the order on your behalf. We did not detect anything that would have been considered a misunderstanding.
We have not been able to reach you regarding the recent inquiry. A notice was sent today, if you have any questions please call your service department number.
Sincerely,
Client Services
CC: [redacted]

Date Sent: 3/13/2017 12:00:00 AMUltimate Readers’ ServicePO Box 771747Lakewood, OH 441071-888- 369-7323March 9, 2017[redacted]Revdex.com2800 Euclid Avenue, 4 th FloorCleveland, OH 44115-2408RE: Ms. [redacted]ID# [redacted]Dear [redacted],Thank you, we did receive your letter and your...

account was turned in to our customer care department fora complete review.It appears that the representative was finally able to make contact with you yesterday. She told us of herpleasant conversation with you and has already begun the change that the two of you spoke about.If at any time during your service you should have any further questions, please give your representative acall.Sincerely,Client Services

January 20, 2017
[redacted]
Revdex.com
2800 Euclid Avenue, 4th Floor
Cleveland, OH 44115-2408
RE: Ms. [redacted] (Mr. [redacted])
ID# [redacted]
Dear [redacted],
The representative who spoke with you last week has had us review the account. She has explained of the changes that you have made and has already made an adjustment.
She was happy to be of service.
If you have any further questions, please give your representative a call.
Sincerely,
Client Services

Date: Wed, Jan 11, 2017 at 3:27 PMSubject: Re: You have a new message from the Revdex.com serving Greater Cleveland regarding complaint #[redacted]To: Revdex.com <[email protected]>
[redacted],
 
We are unable to find the customer related to this complaint. All the...

information provided is for [redacted] and not her father-in-law.
She needs to provide his information so that we may locate the account and work with them to resolve this.
 
Thank You
Debbie

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Brenda [redacted]

Company responded via phone as follows:The consumer was sent a close out letter on September 28, 2017.  Her account has been closed, her balance is at zero, and she was placed on our do not call list.

September 25, 2017[redacted] Revdex.com2800 Euclid Avenue, 4th FloorCleveland, OH  44115-2408RE:   Ms. [redacted]         ID# [redacted]Dear [redacted], Thank you, we did receive your letter at the end of last month and the account...

was turned in to our customer care department for a complete review.We do not accept orders for servicing unless the customer gives us permission to do so. Once an order is accepted for servicing, it takes a substantial investment on our part to guarantee the service and price for the full term of the order. The last thing we want is a service problem or misunderstanding.Our records do show that the order was placed on October 1, 2016. The welcome package was actually delivered on October 5, 2016. Our records show that service has been supplied as scheduled. According to the confirmation department the customer had a complete understanding before giving permission to enter the order on her behalf. According to service department notes, they made a payment adjustment last year to allow the order to better fit the customer’s budget. On January 16th of this year, the customer emailed a change of magazine titles and it was completed immediately. On May 13th this year the customer emailed a change of phone number as well as an email change and that was also handled immediately. Since receiving your letter the representative who was assigned to the account has not made contact with the customer. Recently a letter was mailed to the customer. If the customer should have any questions regarding the letter, she should contact her representative. Sincerely,Client Services

12/08/17 Consumer came through live Chat today and indicated his complaint was resolved.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]The business replied with service details. Nothing pertaining to being misled on the actual contract.I have moved six months ago and also changed my phone number twice since having any communication with them.Their response does nothing for me. 
Regards,
[redacted]