Quality Roof

I am in receipt of your letter regarding a complaint filed by [redacted] The following ismy response.Ms [redacted] indicated that she was selling her home and now needed to have shinglesreplaced that we installed four years agoQuality Roof provided a year warranty on thereplacement of plywood and shingles and felt that were causing a leak at that timeThe warrantyis for any re-occurrence of the leak and not the color of the shingles.No roofer will provide a color warranty because shingles age and are constantly changingIf therewas a problem with the color of the shingles Ms [redacted] should have notified us within areasonable time (usually within the first year) and we would have made a correction.She indicated that she lost our phone number but located it right away after our negative phonecalls.I indicated to Ms [redacted] that there would be a cost to replace the shingles and she becameargumentativeAfter a number of call where we could not resolve the issue, I notified her that Iwould not accept any further calls from her because of her aggressive nature.My offer still standsWe will replace the affected shingles for an adjusted cost of $Ourcost for any roof repair is $ lf I can be of further assistance, Respectfully, Richard D***