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Quality Roofing & Repair Service

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Quality Roofing & Repair Service Reviews (1)

GLASS BLOCK HEADQUARTERS INC. April 6, 2016 RE: [redacted] ID # [redacted] Dear [redacted] I apologize for the delay. I am the only person in the office who handles these matters and I was on vacation and just catching up on paperwork this...

week. I was in the office the day of the install and when Ms. [redacted] spoke to Eli about wanting a refund. Glass Block windows are priced out in ranges so if you call our office and ask for a window 32 x 10 or 32 x 16 it's the same price her windows were 37 x 24 if you see the attached price chart which is for non- installed windows. So the price sheet is for pick up or do it yourself projects. On this chart you can see that windows 34 x 18 up to 40 x 24 are the same price. Glass block is not charged by inches but on how many blocks it takes to make a window so her window being 37 inches wide by 24 inches tall uses 15 blocks. If upon her signing the contract my guy wrote up the window 1 inches smaller on the width which would be 36 inches by 24 inches that as well uses 15 blocks only different sizes blocks so the price would have been the same from the very beginning. Please see picture attached of both sizes. Eli explained to her that the window was just built wrong he had note that that one window might be too tight and instead of building it smaller to try and make it work with the larger unit and only remove 1 row of block if needed on site. That stiff wouldn't change the price of her job even if a smaller unit was too built from the beginning. When you use a smaller unit although you're eliminating the 3 blocks you're using much more mortar which cost a lot more than the 3 glass blocks that were removed. Also the time to do the mortaring in a larger opening takes more time. Eli did try to explain this to her but she felt like he was lying to not have to refund her a portion of her money back. We have been in business way too long to try a scam a customer out of 10 dollars. The cost of 3 blocks is $9.00 dollars + tax.if you buy them individually and the cost of mortar is $30.00 a bag that's without the added time needed to mortar in a larger area. All this is result of us trying to install and larger unit which we knew wouldn't fit but wanted to see once the frames came out if we could make it work for her benefit. I have also attached to completion form which she signed upon completion of the job .Regarding the quality of the job our guys never leave until the customer is happy with the job. Which in her case she was and she signed off stating so and then paid them. There is nothing I can do about it taking all day it was a big job and it was an all day project there was no way around that. The dryer vent location can only go where the dryer is located but again that also can have been moved to her desired location if she had mentioned it prior to my installer leaving. None of these were mentioned when our installer was there not until 3-4 days after the job did she call and speak to Eli and again nothing about workmanship was discussed only that she wanted to be reimbursed for the 3 blocks that were removed. This letter is the first we are hearing about her not happy with the work. If she would like to provide picture of the work that she feels was not done professionally I would be happy to get someone out there to correct it. In regards to the dryer vent we place it next to the dryer and ask for them to inspect prior to making payment to address any issues at that time. Now that the windows are dry and set we can still move the location of it but there would be a service charge for having to come back out to do so. Please give me a call if you have any questions. Sincerely, Sophia F[redacted]

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Address: 3781 W 152nd St, Ray, Michigan, United States, 44111-5835

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