Quality Service

Yes, Quality Service Inc installed a new furnace and ac unit the customer specifically chose the make and model of the units he wanted to have installed Quality Service Inc warranty both units for service for years, every time the customer would call we would go service the unit ASAP One particular time the customer called and wanted service right now and we was not able to provide service until the next day, the customer called another company out to service the ac unit and as a courtesy we reimbursed him half of the payment he paid to the other companyI was told today by the customer that [redacted] is stating they will not replace the unitThe customer states we have been providing service to him for over years and he's 100% sure that the unit was installed correctly, but [redacted] is saying this is the only way the unit will get replaced is by the company who installed it or the company which the unit was purchased from Last year an [redacted] representative met Quality Service Inc at the customer home and he was told than that the unit was installed correctlyTherefore Quality Service Inc is not liable for the brand and model of unit that the customer chose himself specifically ***

Yes, Quality Service Inc installed a new furnace and ac unit the customer specifically chose the make and model of the units he wanted to have installed Quality Service Inc warranty both units for service for years, every time the customer would call we would go service the unit ASAPOne particular time the customer called and wanted service right now and we was not able to provide service until the next day, the customer called another company out to service the ac unit and as a courtesy we reimbursed him half of the payment he paid to the other companyI was told today by the customer that [redacted] is stating they will not replace the unitThe customer states we have been providing service to him for over years and he's 100% sure that the unit was installed correctly, but [redacted] is saying this is the only way the unit will get replaced is by the company who installed it or the company which the unit was purchased from Last year an [redacted] representative met Quality Service Inc at the customer home and he was told than that the unit was installed correctlyTherefore Quality Service Inc is not liable for the brand and model of unit that the customer chose himself specifically ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]

Ms. [redacted],We have reviewed your complaint regarding the leak at your well site.  We sent a technician out to respond to your report of the leak, even though this is out of the warranty period.  The technician determined that the leak was out of warranty. ...

Our office had notified you of this, and you opted to not have QSI provide you with an estimate to repair the leak.  Please understand that your statement of paying "6,500 for a new well" does not apply to the portion of work that QSI performed, your payment of 6,500 was to the general contractor, [redacted].We have called and left a message to discuss the issue of this reported leak, please return the call and we can discuss further to find a resolution.  Our company prides itself on providing a professional and quality service, warranty items are honored at all times.  As stated previously, even though your situation is out of the warranty period, we will consider a resolution for you.