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Reviews Quality Services Moving & Delivery

Quality Services Moving & Delivery Reviews (23)

[redacted] advised us that he would be driving to Texas He was not sure of his arrival date in Texas because he was traveling with his children yes"> [redacted] was asked to let us know when he arrived in Texas When he notified us he was given a to day spread for his household goods delivery We do not send a truck on the road until the customer is at the delivery address [redacted] spoke with our long distance dispatcher on August 8, The dispatcher told [redacted] that the truck should arrive in Texas Tuesday (August 12, 2014) or Wednesday (August 13, 2014) [redacted] ***’s household goods were delivered and signed for on August 13, We were surprised to find that [redacted] filed a complaint There were multiple communications throughout his long distance move On Saturday, August 9, 2014, [redacted] ***’s parents came to our warehouse facility and was given a one-hour tour During the tour they witnessed the loading They were very pleased with our services, complimented the professionalism of our crew members and told our drivers to be safe on the road Upon leaving they thank us for allowing them the opportunity to take the tour If you have any questions or need additional information please let me know Regards, Ellen K [redacted] Claims Quality Services Moving Furnace Rd # Lorton, VA ###-###-#### [redacted] www.qsmoving.com This electronic communication and any files transmitted with it, or attached to it, are confidential and are intended solely for the use of the individual or entity to whom it is addressed and may contain information that is confidential, legally privileged, protected by privacy laws, or otherwise restricted from disclosure to anyone elseIf you are not the intended recipient or the person responsible for delivering the e-mail to the intended recipient, you are hereby notified that any use, dissemination, forwarding, printing, or copying of this e-mail is strictly prohibitedIf you received this e-mail in error, please return the e-mail to the sender, delete it from your computer and destroy any printed copy of it

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:When I payed Quality Services Moving, it was for door to door serviceThey are responsible for every aspect of the moving and the companies they may have usedI only had dealings with Quality Services Moving and I do not know any company named ***As I said in my earlier e-mail to Revdex.com, Mike S [redacted] was suppose to be checking on my refund but now they are changing their storyThis is becoming very much like a dishonest business practice Regards, [redacted]

In response to shippers complaint ID # [redacted] and our investigation into the matter we find the following While we provided packing and loading services for shippers household goods (hhg), we did not arrange the delivery of shippers hhg to Brazil The [redacted] arranged the delivery to Brazil The [redacted] hired the Brazilian agent to deliver hhg, unpack and remove debris at destination The Brazilian agent is not related to Quality Services Moving , nor a representative of Quality Services Moving While [redacted] elected not to use the Brazilian agent for her delivery of hhg this is a matter that needs to be taken up with the *** Regards, [redacted] K [redacted] Claims Quality Services Moving Furnace Rd # Lorton, VA ###-###-#### ***@qsmoving.com www.qsmoving.com This electronic communication and any files transmitted with it, or attached to it, are confidential and are intended solely for the use of the individual or entity to whom it is addressed and may contain information that is confidential, legally privileged, protected by privacy laws, or otherwise restricted from disclosure to anyone elseIf you are not the intended recipient or the person responsible for delivering the e-mail to the intended recipient, you are hereby notified that any use, dissemination, forwarding, printing, or copying of this e-mail is strictly prohibitedIf you received this e-mail in error, please return the e-mail to the sender, delete it from your computer and destroy any printed copy of it

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: All pertinent details for Quality Services to locate my customer file were filed within the original Revdex.com complaintQuality Service and Moving is simply stalling in an attempt for the time limit to run out on submitting complaints against this carrierIn case Quality Service and Moving overlooked the original shipping file number is [redacted] The should be able to locate the file easily via this file number Shipment was a spouse military move and the shipment was for my household goodsQuality Service and Moving is well aware of the situation and have been supplied multiple copies of my Power of Attorney in the matter but simply refuse to respond or action a claim against them Regards, [redacted] ***

Extremely disappointed for a company that claims to have an A+ rating with Revdex.com (on their web site home page) Move was booked over three months in advance We were supposed to have packers on day one and on day two The morning of day one they call saying they're short handed and have no one available They promised to have extra people on day two and only show up Packing was sloppy, disorganized and poorly done leaving some items broken or crushed No inventory was taken and provided

*** ***,
Thank you for forwarding a new Power of Attorney listing *** *** as a representative of military member *** *** ***. In our review of ***’s documentation we did find an expired Power of Attorney. Due to the expiration of such, by law we were not able to speak nor provide any information to *** regarding ***
***’s shipment is a Defense Personal Property Program (DP3) shipment that has to follow Surface Deployment and Distribution Command’s (SDDC) guidelines and regulations when filing a claim. The Transportation Service Provider (TSP) for this shipment is *** Forwarding. Per SDDC all claims are to be submitted directly through the TSP as required via the move.mil website. All claims are settled by the TSP regardless of what companies are hired to service any or all portions of the shipment. If a TSP deems a claim is due/valid they will close out the claim with the shipper and notify all parties involved of their retribution due to the TSP. When the TSP advised *** his claim was denied, his next step would have been to go to the Military Claims Office (MCO) with his rebuttal. Upon the MCO’s completion of their review, the MCO would notify the TSP of a change, if any, to the claim.
Quality Services Moving has no knowledge, authority or ability to address ***’s claim and/or claim rebuttal. *** needs to address his concerns with the MCO. This is a matter between ***, TSP and MCO not the Revdex.com. Your assistance in this matter is greatly appreciated.
Regards,
*** ***
Claims
Quality Services Moving
Furnace Rd #
Lorton, VA
###-###-####
***
www.qsmoving.com
This electronic communication and any files transmitted with it, or attached to it, are confidential and are intended solely for the use of the individual or entity to whom it is addressed and may contain information that is confidential, legally privileged, protected by privacy laws, or otherwise restricted from disclosure to anyone elseIf you are not the intended recipient or the person responsible for delivering the e-mail to the intended recipient, you are hereby notified that any use, dissemination, forwarding, printing, or copying of this e-mail is strictly prohibitedIf you received this e-mail in error, please return the e-mail to the sender, delete it from your computer and destroy any printed copy of it

In looking into this matter we found that *** *** acknowledged via email receipt of a refund. Should you need additional information please let me know
Regards,
*** K***
Claims
Quality Services Moving
Furnace Rd #
Lorton, VA
###-###-####
***@qsmoving.com
www.qsmoving.com
This electronic communication and any files transmitted with it, or attached to it, are confidential and are intended solely for the use of the individual or entity to whom it is addressed and may contain information that is confidential, legally privileged, protected by privacy laws, or otherwise restricted from disclosure to anyone elseIf you are not the intended recipient or the person responsible for delivering the e-mail to the intended recipient, you are hereby notified that any use, dissemination, forwarding, printing, or copying of this e-mail is strictly prohibitedIf you received this e-mail in error, please return the e-mail to the sender, delete it from your computer and destroy any printed copy of it

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: Quality Moving and Storage were supplied, multiple times, appropriate Power of Attorneys but simply refused to only respondMistakenly one, out of seven, Power of Attorney's was expired but immediately replaced within hours of Quality Moving and Storage notificationZero acknowledgement or action was ever received after an updated Power of Attorney was provided, nor has Quality Moving and Storage responded to the six previous, non-expired, Power of Attorneys.Furthermore Quality Moving and Storage outline process only applies for the active military member and fails to acknowledge the civilian complaint as filedThe household goods moved were the civilian spouses, not the military membersAs such traditional means for grievances still apply. As a civilian, military guidelines have no application or jurisdiction for my complaint. Fundamentally it's Quality Moving and Storage who failed to properly pack and secure my goods per my instructionsTheir negligence has lead to damage which can solely be contributed to Quality Moving and Storage not any other forwarder or *** Movers as outlined in their rebuttal
Regards,
*** ***

The reason I selected Quality Services Moving to handle our move last year from Montclair, VA to Denver, CO, was because of the promises to treat Veterans with honor and respect; as well as offering quality services But I cannot emphasize how betrayed I feel as a result of this relationship Forty-six years of government service, including years of military service, a retired veteran clearly meant nothing in terms of genuine care and services; not to mention the lack of respectThere are four specific factors that illustrate my dissatisfaction and have caused me to feel cheated and victimized:
While standing in my living room, when specifically asked about moving our piano you assured me you specialized in moving pianos The moving crew that arrived to move us out of Montclair did not know they were moving a piano and did not have the appropriate equipment I watched as they allowed our piano to slide down the concrete front steps of our residence Then the delivery crew in Denver arrived not knowing they had a piano either The piano was not on a piano board and merely standing on edge in the front of the truck There were only employees unloading and they did not have a lift gate or adequate equipment to properly unload the piano I watched and took photos as they slide the piano down a 45-degree ramp coming to rest with a thud on the asphalt street The piano received noticeable body and finish damage; and unknown internal damage as your contracted furniture inspector feared possible citing the potential of damage to the sound board, which he was not able or qualified to inspect He informed me he would include this in his report to Quality Services Moving stating it would be pointless to repair the visible damage if the sound board was damaged; thus, recommending a qualified piano restoration inspectionWe paid extra to have the dishes and fragile items packed by a professional packing crew Upon unpacking we found numerous platters and serving dishes (most antique and handmade, thus irreplaceable) shatteredI purchased additional insurance to provide full repair, replacement, or compensation for any loss incurred in this move Yet I received a very delayed final settlement with absolutely no means to challenge and no explanation for the decision The letter received with the determination of settlement stated if I had question to let them know, but they refused to answer questions or provide the documents they utilized to determine the liability In fact, I was quickly admonished for reaching out to the local furniture company that performed the inspection in order to get a copy of the report they provided Quality Services Moving; and was key in determining the outcome The response I finally received was that third party documents were not going to be released to me This begs the question of what is Quality Services Moving hiding? I cannot believe that there is absolutely no transparency I paid for the moving, the packing, the extra insurance, and have a take-it-or-leave settlement without any recourse This is outrageously unethicalSeeing no options and receiving no guidance from Quality Service Moving on how to seek a reconsideration of the determined liability I deposited the settlement check But to my surprise it was returned as insufficient funds in that account So I have no money and incurred a service fee for the returned check This really added insult to injuryI sincerely resent the application of the “Veterans trump” card to gain business and make a profit off our backs Just one more betrayal and broken promise to Veterans How shameful and unconscionable!

*** ***,>
We are responding to Complaint Notice *** filed by *** ***. In our investigation into this matter we did not find a customer/shipper by the name *** ***. We have no record of this person. If you have any questions please don't hesitate to let me know
Regards,
*** ***
Claims
Quality Services Moving
Furnace Rd #
Lorton, VA
###-###-####
***
www.qsmoving.com
This electronic communication and any files transmitted with it, or attached to it, are confidential and are intended solely for the use of the individual or entity to whom it is addressed and may contain information that is confidential, legally privileged, protected by privacy laws, or otherwise restricted from disclosure to anyone elseIf you are not the intended recipient or the person responsible for delivering the e-mail to the intended recipient, you are hereby notified that any use, dissemination, forwarding, printing, or copying of this e-mail is strictly prohibitedIf you received this e-mail in error, please return the e-mail to the sender, delete it from your computer and destroy any printed copy of it

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:When I payed Quality Services Moving, it was for door to door service. They are responsible for every aspect of the moving and the companies they may have used. I only had dealings with Quality Services Moving and I do not know any company named [redacted]. As I said in my earlier e-mail to Revdex.com, Mike S[redacted] was suppose to be checking on my refund but now they are changing their story. This is becoming very much like a dishonest business practice.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Extremely disappointed for a company that claims to have an A+ rating with Revdex.com (on their web site home page). Move was booked over three months in advance. We were supposed to have 4 packers on day one and 3 on day two. The morning of day one they call saying they're short handed and have no one available. They promised to have extra people on day two and only 3 show up. Packing was sloppy, disorganized and poorly done leaving some items broken or crushed. No inventory was taken and provided.

[redacted] advised us that he would be driving to Texas.  He was not sure of his arrival date in Texas because he was traveling with his children.
yes">  [redacted] was asked to let us know when he arrived in Texas.  When he notified us he was given a 4 to 10 day spread for his household goods delivery.  We do not send a truck on the road until the customer is at the delivery address.  [redacted] spoke with our long distance dispatcher on August 8, 2014.  The dispatcher told [redacted] that the truck should arrive in Texas  Tuesday (August 12, 2014) or Wednesday (August 13, 2014).   [redacted]’s household goods were delivered and signed for on August 13, 2014.
 
We were surprised to find that [redacted] filed a complaint.  There were multiple communications throughout his long distance move.  On Saturday, August 9, 2014, [redacted]’s parents came to our warehouse facility and was given a one-hour tour.  During the tour they witnessed the loading.  They were very pleased with our services, complimented the professionalism of our crew members and told our drivers to be safe on the road.  Upon leaving they thank us for allowing them the opportunity to take the tour.   
 
If you have any questions or need additional information please let me know.
 
Regards,
 
Ellen K[redacted]
Claims
Quality Services Moving
10595 Furnace Rd #140
Lorton, VA 22079
###-###-####
[redacted]
www.qsmoving.com
 
     
This electronic communication and any files transmitted with it, or attached to it, are confidential and are intended solely for the use of the individual or entity to whom it is addressed and may contain information that is confidential, legally privileged, protected by privacy laws, or otherwise restricted from disclosure to anyone else. If you are not the intended recipient or the person responsible for delivering the e-mail to the intended recipient, you are hereby notified that any use, dissemination, forwarding, printing, or copying of this e-mail is strictly prohibited. If you received this e-mail in error, please return the e-mail to the sender, delete it from your computer and destroy any printed copy of it.

In response to shippers complaint ID #[redacted] and our investigation into the matter we find the following.
While we provided packing and loading services for shippers household goods (hhg), we did not arrange the delivery of shippers hhg to Brazil.  The [redacted] arranged the delivery to Brazil.  The [redacted] hired the Brazilian agent to deliver hhg, unpack and remove debris at destination.  The Brazilian agent is not related to Quality Services Moving , nor a representative of Quality Services Moving.  While [redacted] elected not to use the Brazilian agent for her delivery of hhg this is a matter that needs to be taken up with the [redacted].
Regards,
[redacted]
Claims
Quality Services Moving
10595 Furnace Rd #140
Lorton, VA 22079
###-###-####
[redacted]@qsmoving.com
www.qsmoving.com
           
This electronic communication and any files transmitted with it, or attached to it, are confidential and are intended solely for the use of the individual or entity to whom it is addressed and may contain information that is confidential, legally privileged, protected by privacy laws, or otherwise restricted from disclosure to anyone else. If you are not the intended recipient or the person responsible for delivering the e-mail to the intended recipient, you are hereby notified that any use, dissemination, forwarding, printing, or copying of this e-mail is strictly prohibited. If you received this e-mail in error, please return the e-mail to the sender, delete it from your computer and destroy any printed copy of it.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: All pertinent details for Quality Services to locate my customer file were filed within the original Revdex.com complaint. Quality Service and Moving is simply stalling in an attempt for the time limit to run out on submitting complaints against this carrier. In case Quality Service and Moving overlooked the original shipping file number is [redacted].  The should be able to locate the file easily via this file number.  Shipment was a spouse military move and the shipment was for my household goods. Quality Service and Moving is well aware of the situation and have been supplied multiple copies of my Power of Attorney in the matter but simply refuse to respond or action a claim against them.
Regards,
[redacted]

Review: On October 4, 2013, Quality Services Moving was contracted by [redacted] movers to pack my home for shipment to Hawaii. At the time of hire I requested a Quality Control Specialist be present during our move to manage some high value items and insure our shipment would meet all moving carriers insurance guidelines. Day of move, a two man crew arrived when the day prior I was promised a three man crew which would include a Quality Control Specialist. Prior to allowing the two man crew to begin work, I requested Quality Services Moving send a Quality Control Specialist to oversea the packing process. To address my request, they sent a manager acting on behalf of Quality Control, along with a manager in training. During the packing there were several items in original manufacturer packaging. I requested these item be shipped in any means that would fully comply with the moving carriers insurance guidelines. This would include unpacking the items and repacking them. After further inspection by the Quality Services Moving manager, one specific item was authorized to be shipped in original packaging. As such Quality Services Moving accepted full liability for the packed item just as they had packed it themselves.Desired Settlement: Upon delivery to my location in Hawaii, the item in questions(an entertainment unit) was damaged. After filing a claim against the damage item, [redacted] Movers the original moving company who contracted the packing services out to Quality Services Moving, denied the claim stating the item was packaged in it's original packaging and therefore did not meet their insurance standards for transported goods. Ultimately it was QSM who made the decision to ship and therefore they remain liable for damages

Business

Response:

[redacted],

Review: Quality Services Moving and Delivery came to our house in Virginia and loaded their truck with all of our belongings on July 28. We were told that our stuff would be delivered to our new house in Texas between 4 and 10 days. Today is day 11, and the movers still do not have a driver to deliver our belongings. Every time we call them they tell us that we will get a call back, but they never do. All of our furnishings and clothes are still on the truck in VA, and one of our vehicles that they are supposed to deliver is still in VA as well. They can't seem to tell us when we will have our stuff. We are living in an empty house, sleeping on the floor and eating on paper plates. Even our child's albuterol machine is on the truck. I am afraid that the boiling heat in the truck is also affecting our electronics (tv's) and perhaps even our nice wood furniture. Can they keep our stuff indefinitely?? They can't even get a driver for the delivery. What can we do???Desired Settlement: We want all of our furniture, belongings, and car delivered in good condition asap!

Business

Response:

[redacted] advised us that he would be driving to Texas. He was not sure of his arrival date in Texas because he was traveling with his children. [redacted] was asked to let us know when he arrived in Texas. When he notified us he was given a 4 to 10 day spread for his household goods delivery. We do not send a truck on the road until the customer is at the delivery address. [redacted] spoke with our long distance dispatcher on August 8, 2014. The dispatcher told [redacted] that the truck should arrive in Texas Tuesday (August 12, 2014) or Wednesday (August 13, 2014). [redacted]’s household goods were delivered and signed for on August 13, 2014.

Review: I moved from [redacted] to [redacted] in May of 2012. I hired Quality Services and paid for additional insurance.

1. Certain items were very fragile and I paid for special crating of these items (Art). The art was damaged and I notified them when it was unpacked by their movers in [redacted].

2. The shipped my car on the moving truck, the mover in ** & my daughter went over the car and wrote down any items that were visible , scratches and dents. The both signed and agreed. Upon receipt in [redacted] the car was very scratched, my gas tank was broken from damage on the truck.

3. I have a custom made bed and dining room table, these items were damaged in the moving process.

4. For over 6 months I have contacted Quality Movers, gotten estimates and they keep denying my claim. My daughter took over the claim since she has power of atty for me and paid for part of the move. The GM promised he would look into this and have it resolved by March 1. My daughter emailed additional pictures, more estimates and never was called back when promised. I received a check for a little of $1000 to settle at $10,000 + claim. I was told it was ok to cash since this would not be considered final payment. Today my daughter had an appointment for a conference call. They did not keep their appointment for the time, she had to call them and they are now refusing to speak with her. All I want is this claim t be settled, it has been over 9 monthsDesired Settlement: repair the car

fix the art work

refund me for the money for the additional insurance purchased

replace or repair furniture

Business

Response:

Review: I recently re-located from Washington, DC to [redacted], Fl, and I had selected Quality Services Moving, Inc. (QSM) as the carrier for this move. This selection was based on the estimate provided to me in February 2013, when estimator ** from QSM came to my [redacted] condo to visually inspect my belongings. I made it clear on the phone beforehand as well as in person that I was seeking a "not to exceed" estimate and nothing [redacted] said on the phone or in person lead me to believe I would be getting anything different. In fact, he said "I'm usually pretty good at this" (i.e. giving accurate estimates) and "I'm usually within 10%." This was consistent with QSM documentation which I later received stating I "may not be required to pay more than 110 percent" of the estimate. At the time of his on-site estimate, I asked him several times if he wanted to see the boxes of books I had in the basement storage room, the items I had in cabinets and closets, or anything further specific that would help provide a more accurate estimate of weight. Each time he declined -- even declining to visually inspect my storage closet, which was a mere 30 feet down the hall. The "Total Estimate" I received, which included a hold/storage fee of several days, as well as all crating, packing, and moving charges, was $3,836.13 (i.e. $3,661.13 initial estimate plus hold fee of $175). I made a deposit of $360 to a credit card (and all subsequent payments were made to the same card).

The movers arrived as scheduled on June 5, 2015. On that date, my credit card was charged 3 times for a total of $2,144.30.

The same movers (team lead by "[redacted]") delivered my belongings on June 12, 2013. On that date, I paid another $1,892.05 (bringing my Total Payments to $4,396.55). This payment was made after several phone calls between the deliverers and the QSM office, which was attempting to charge me an even higher amount due to the fact that the actual weight of my belongings was significantly more than the estimate **, with his professional expertise, had arrived at. He estimated that my belongings would weigh 2,672 lbs. However, it turned out his estimate was grossly inaccurate, with my belongings actually weighing 4,380 lbs -- a difference of 1,708 lbs and representing a mis-calculation of 64%!!!!!). Such a gross error in estimation makes one wonder whether the weights were accurate, or whether ** is simply unskilled in reasonably estimating the weight of household items.

I subsequently received an invoice stating that the "Total Charges" were $4,794.84 and incorrectly stating that the amount already "Collected" was only $3,725.60. In fact (as noted above) the total amount collected by this time was already $4,396.55 ... a difference of $670.75 which was not credited to my account. I responded to QSM by email stating (1) that the invoice was inaccurate and it failed to reflect all payments "Collected," and (2) that I had already paid not just "110 percent" of the estimate, but had paid 115 percent of that estimate, and that I thought this was more than fair. The reason for any additional costs was due not to any action on my part, but rather to the gross miscalculation of QSM employee/professional estimator **. I had made my decision to go with QSM in good faith based on the professional estimate they had provided me. I requested verification that they had received all of the payments my own records indicated, but heard nothing back.

I received a voicemail on July 19 from ** saying he wanted "to chat" about my move and the invoice. I responded by email on July 20, requesting verification of all payments that had been made, noting that the reason for the higher charges was the gross-miscalculation of weight (and an understimate of the packing charge, which ended up being more than doubled!), and that since I had already paid 115% of the original "Total Estimate," that I considered this to be settled.

I received an email on July 22 from ** indicating he had spoken with QSM owners and that "We are open to reducing invoice sent for the remainder of the payment by $400." In response, I stated I was glad to this, and that -- coupled with the correction to the invoice which continued not to reflect a credit card payment of $670.75 (i.e. the packing charge that was more than double the estimated charge for packing), these two adjustments would essentially wipe out the "invoice balance due" of $1,069.24.

Two things have since added insult to injury:

First, I received a phone call on the evening of July 31 from "[redacted]," the man who lead the moving team. He asked me if I had "stopped payment" to QSM, because they (QSM) were refusing to pay him for the move. I told him the entire story, including how much my estimate was and how much I had actually paid, and he replied, "Thank you, ... that's all I need to know." It sounded like this was not the first time QSM had treated him this way.

Second, I received an email this morning (August 1) from ** attempting to explain the "confusion" over the invoice by stating, "Packing services not included in the above, but came to $670.75 and were paid in full" and further stating that, "The total charges from the invoice were based on moving charges. Packing charges are separate as it is a separate service," --- this despite the fact that the "Total Estimate" I received in February included ALL costs with itemized estimates for "Crating," "Packing," and "Move."Desired Settlement: I feel as if I have been the victim of a "bait and switch" swindle in which a deliberately low estimate was provided to me simply to get my business (** knowing that I had already received another estimate from a nationwide competitor), knowing full well that my belongings weighed more than the estimate indicated and that QSM would be in a position to charge more.

Since I have already paid significantly more than the "Total Estimate" I was provided; and since I have paid 115% of that Estimate; and since the reason for the discrepancy between estimated charges and actual costs lay fully with the fault of QSM and the gross underestimate of the weight of my belongings; and since I did everything on my part to ensure that the QSM professional estimator had all relevant information to make an accurate estimate; and since that estimator repeatedly refused even to "eye-ball" many of my belongings .... I believe that what I have paid to QSM more than sufficiently satisfies the agreement we had and that this matter should be accounted as "settled in full."

Business

Response:

August 6, 2013

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Description: Movers, Moving Assistance - Packing, Unpacking, Organizing, Moving & Storage Company, Delivery Service, Moving Services - Labor & Materials

Address: 10595 Furnace Rd Ste 140, Lorton, Virginia, United States, 22079

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