Quality Suites Altavista-Lynchburg South

We purchased this car from [redacted] LT at the [redacted] auto auction on 10/30/At the time of purchase, the Altima had 37,milesReceived complaint regarding an odometer rollback on a [redacted] Altima we sold to [redacted] on 11/26/The mileage when we sold it was 37,milesWe looked back at our records from the motor vehicle paperwork when we processed her title and located the NJ ReassignmentAt that time we correctly indicated the mileage to be 37,milesIn fact this customer is financing the vehicle and the company always runs a vehicle history report before purchasing any finance contractIf there had been a problem they would not have financed this vehicleWe received this complaint, which is the first we are hearing of any problems, and ran a Carfax Vehicle History ReportWe see that the odometer was wrongly noted by the local NJ Motor Vehicle AgencyAs we stated the correct mileage at the time of sale was 37,miles but the NJMVC in Edison mistakenly entered the mileage as 379,milesThe NJMVC added an extra "9" on the titleAs the Carfax report says, this entry may just be a clerical errorWe were not aware of that as titles with a lien are sent directly to the lienholder from the motor vehicleWe are not responsible for that

HIS CUSTOMER PURCHASED A 12-YEAR OLD HONDA ACCORD FROM US ON FEBRUARY 4, AT THE TIME OF SALE THE MILEAGE WAS 126,AS PER NJ STATE LAW, A VEHICLE PURCHASED FROM LICENSED USED CAR DEALERS, AS WE ARE, ARE REQUIRED TO HAVE A LIMITED WARRANTY IF THE CAR IS - NOT MORE THAN SEVEN (7) YEARS OLD; HAS LESS THAN 100,MILESTHIS VEHICLE DOES NOT MEET THIS REQUIREMENT, THEREFORE IT WAS SOLD AS-ISTHIS CUSTOMER SIGNED AND RECEIVED A COPY OF THE BUYER'S GUIDE ACKNOWLEDGING THEIR RIGHTS IN PURCHASING A USED CARWITH THAT SAID THIS CUSTOMER VOICED HER CONCERNS ABOUT SOMETHING NOT BEING RIGHT WITH THE CARWE OFFERED TO LOOK AT IT AND IF IT NEEDED REPAIR, THIS CUSTOMER, AS EVERYONE DOES, WOULD NEED TO DROP THE CAR OFF FOR REPAIRAS SHE STATED, SHE REFUSED TO LEAVE THE CAR AND STOPPED CALLINGTHIS IS THE NEXT TIME WE ARE HEARING ABOUT ANY OF THISWE WOULD HAVE HELPED HER FINDING OUT NOW THAT THE PROBLEM WAS A TIRE RODITS A $PART! NOT SURE WHY NOW THIS CUSTOMER IS SUGGESTING THAT SHE WAS SCAMMEDDON'T KNOW WHY SHE IS MAKING ANY DEMANDS FROM US NOW, WHEN SHE DID NOT WANT OUR HELP THENWE WILL NOT BE COMPENSATING FOR ANYTHINGTHANK YOU!

Complaint: ***
I am rejecting this response because:
The original title has 51,I called *** *** on 02/22/to obtain that information..when I purchased the vehicle yes it had 37,How can this be possible? Highland Park Motors did something to the odometer reader
Regards,
*** ***

Received this complaint in the mail today 2/25/Complaint is regarding an odometer rollback on a *** Altima we sold to *** ***We searched our records and ran a Carfax reportWe see that the odometer was wrongly noted by the local motor vehicle agencyWe did not notice it when
we got the title paperwork from the NJMVC back in December We purchased this *** from the ** *** auto auction from *** - *** LT on 10/30/with 37,miles and sold it to *** on 11/26/with 37,milesWe looked at the NJ Reassignment from that purchase and the mileage at that time, which we correctly indicated, was 37,On the title, however, the NJMVC in Edison mistakenly entered the mileage as 379,Again we did not notice that until today! As the Carfax report says, this entry may just be a clerical errorThe NJMVC added an extra "9" on the titleWe are not responsible for that! Since she is financing this vehicle, she needs to reach out to her finance company and the motor vehicle agency to rectify this issue

HIS CUSTOMER PURCHASED A 12-YEAR OLD HONDA ACCORD FROM US ON FEBRUARY 4, AT THE TIME OF SALE THE MILEAGE WAS 126,AS PER NJ STATE LAW, A VEHICLE PURCHASED FROM LICENSED USED CAR DEALERS, AS WE ARE, ARE REQUIRED TO HAVE A LIMITED WARRANTY IF THE CAR IS - NOT MORE THAN SEVEN (7) YEARS
OLD; HAS LESS THAN 100,MILESTHIS VEHICLE DOES NOT MEET THIS REQUIREMENT, THEREFORE IT WAS SOLD AS-ISTHIS CUSTOMER SIGNED AND RECEIVED A COPY OF THE BUYER'S GUIDE ACKNOWLEDGING THEIR RIGHTS IN PURCHASING A USED CARWITH THAT SAID THIS CUSTOMER VOICED HER CONCERNS ABOUT SOMETHING NOT BEING RIGHT WITH THE CARWE OFFERED TO LOOK AT IT AND IF IT NEEDED REPAIR, THIS CUSTOMER, AS EVERYONE DOES, WOULD NEED TO DROP THE CAR OFF FOR REPAIRAS SHE STATED, SHE REFUSED TO LEAVE THE CAR AND STOPPED CALLINGTHIS IS THE NEXT TIME WE ARE HEARING ABOUT ANY OF THISWE WOULD HAVE HELPED HER FINDING OUT NOW THAT THE PROBLEM WAS A TIRE RODITS A $PART! NOT SURE WHY NOW THIS CUSTOMER IS SUGGESTING THAT SHE WAS SCAMMEDDON'T KNOW WHY SHE IS MAKING ANY DEMANDS FROM US NOW, WHEN SHE DID NOT WANT OUR HELP THENWE WILL NOT BE COMPENSATING FOR ANYTHINGTHANK YOU!

We purchased this car from *** LT at the ** *** auto auction on 10/30/At the time of purchase, the Altima had 37,milesReceived complaint regarding an odometer rollback on a *** Altima we sold to *** *** on 11/26/The mileage when we sold it was 37,milesWe looked back at our records from the motor vehicle paperwork when we processed her title and located the NJ ReassignmentAt that time we correctly indicated the mileage to be 37,milesIn fact this customer is financing the vehicle and the company always runs a vehicle history report before purchasing any finance contractIf there had been a problem they would not have financed this vehicleWe received this complaint, which is the first we are hearing of any problems, and ran a Carfax Vehicle History ReportWe see that the odometer was wrongly noted by the local NJ Motor Vehicle AgencyAs we stated the correct mileage at the time of sale was 37,miles but the NJMVC in Edison mistakenly entered the mileage as 379,milesThe NJMVC added an extra "9" on the titleAs the Carfax report says, this entry may just be a clerical errorWe were not aware of that as titles with a lien are sent directly to the lienholder from the motor vehicleWe are not responsible for that