Quality Ticket Deals

Complaint: ***
I am rejecting this response because: these were the only tickets not listed as e-tickets or e-delivery. That is why I purchased themI was looking for stub tickets and these were not listed as eticket or edelivery, or I would have shopped else whereBait and Switch occurred when I purchased tickets that were not listed as e-ticket or e-delivery, then I received e-tickets through the mail at an additional costThis seems that it was done to increase profits Also, the staff was extremely rude on every occasion that I calledSome guy began to scream profane words at meThis is not how a business should be run, they refused to deal with the problem in sensible manner. I would like stub tickets to resolve this matter
Sincerely,
*** ***

Hi this situation is very strange based on her storyWe do get fraud orders all the time but usually something is off like the email or IP location or phone, etcWe checked this out and everything matched 100%We are not calling anyone a liar but her story said she was in a library or some
public place on a computer and someone placed the order with all her info. It doesnt make sense that someone would be placing an order for tickets to go to her and not them or just seeing if the card worked but she didnt say anything about any other fraud purchases on her cardShe claims she was never even on a ticket site and she never said someone stole her card. This is very unlikely because credit card numbers are not stored on a computer where even if she was on another site and entered in her cc for something it would not be carried over on the ticketing siteperhaps all her info may have, but the cvv code and full cc number wouldn't just be able to just appear on the ticketing sitefor someone else to use
We were not able to cancel anything for her because of this situationIn all my years doing this this type of story has never happenedI spoke to my rep at ticketnetwork that would take care of this situation and advise if I could cancel or notThis was his response belowI am fighting the chargeback based on what he said
I see there are lots of notes on the order from the customer emailing and calling in to our customer service center
This is just a very odd storyIf someone else really placed the order, how did they have Elizabeth’s credit card number (with exact match)? She would have had to type in everything on the checkout page of the website (how else could all of her information have gotten there?), then get up momentarily and someone else walked over to the computer and clicked ‘complete order’? I’m just wondering how all of her information including address and credit card info got into a computer that she regularly uses
Policy would say that you should fight any chargeback that comes throughThen if you lose, you’ll get the fees on the order back, and you’ll be able to re-sell the tickets (you don’t have to ship them until August for full Rating credit)

This order was refunded to customer a few weeks agoSorry for delay we were out of the country and not sure why
our reps working couldnt jsut take care of this

I subscribe to a point of sale system that broadcasts to thousands of different sitesWe do not falsely advertise anythingWe list exactly what we haveThey were listed as eticket stock on our point of saleWe have control on how everything is advertised
on these 3rd party sitesI
suggest you contact the site you purchased from if you have an issue about that but this is nothing at all that we did wrongAs for the phone rep I am not sure about 100%, but I spoke to him and he said customer called multiple times
not being very nice about it at alland not understanding that we did not have hard tickets for this

This order was refunded to customer a few weeks ago. Sorry for delay we were out of the country and not sure why our reps working couldnt jsut take care of this.

customer has been refunded in full

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Review: I ordered Brewers Opening Day tickets through BigInTheGame.com on March XX XXXX order number XXXXXXXX. When my tickets were scanned on opening day, I was told to visit the Brewers guest relations (ticket services window) and I was then informed that my tickets were "double sold". After about 30min of talking and pleading, I was forced to purchase new tickets to get into the game. I called BigInTheGame.com the next day (April 2), and was informed that I actually was provided the tickets by Quality Sales ([redacted]@qualityticketdeals.com), so I then contacted them. I was told by Quality Sales, they were going to assign me a case manager, who would call me later in the day. The call from the case manager never came. I called back April 3, with the same response, no call back. This pattern repeated itself April 4, April 5 until finally on Monday April 9, I called again and was sent an e-mail. I responded the same day and was told again by the customer service representative that I would be contacted by a case manager. No response has been returned, and I still have not been called by the company. In the conversations, I was told first off that the Box office is supposed to mark bad tickets, which mine are not marked in any way by the box office, even though they passed through 2 people's hands. Also the company stated they called for a scan report from Miller Park, and when the report came back, said that I never tried to enter the game, and my tickets were never scanned. The lack of effort by Quality Ticket Sales, to resolve this matter is completely unacceptable, and it infuriates me, to think that a company can conduct business in a matter such as this.

Product_Or_Service: Brewers Game Tickets

Order_Number: XXXXXXXX

Account_Number: XXXXXXXX

Desired Settlement: DesiredSettlementID: Refund

I would like to be refunded the full purchase price of my tickets, including handling fees, and delivery fees in the amount of $153.00, which was billed to me on March 21, 2013. I received bad tickets that did not allow me into the game, and I feel as if I should be refunded at least that amount. The additional $70.00 that I needed to spend for new tickets, I feel should also be refunded in well being, as I should not have needed to spend that money in the first place.

Business

Response:

Business Response /* (1000, 5, 2013/04/19) */

The customer was informed by email and phone a week before the event to not use the tickets that were sent and the new tickets to use were attached in the email. The customer was refunded on 4/17/2013.

Review: In January 2015, I purchased two tickets to a concert that was rescheduled once and then later cancelled indefinitely. I was notified around two months ago that the concert was cancelled and that I needed to contact Quality Ticket Deals for a refund. I have called Quality Ticket Deals several times and the guy always says the same thing, that the refund is approved and I will be refunded in 3-5 business days....It's been nearly two months, several calls in, several 3-5 business days and I still HAVE NOT received my refund. This morning 7/27/15 I called again to speak with a manager and I was told there was not one available AND that I should go through my bank to request a refund because he doesn't know why I haven't been refunded....WHAT???!!! I will NEVER use their company again! They have shown me that they lack concern for their customers and they have no integrity as a business in my personal opinion!Desired Settlement: I WANT MY $187.50 BACK! I WANT MY REFUND! I WANT MY ACCOUNT CREDITED FOR THE FULL AMOUNT OF $187.50! AND NOW!

Business

Response:

This order was refunded to customer a few weeks ago. Sorry for delay we were out of the country and not sure why our reps working couldnt jsut take care of this.

Review: Purchased tickets for a concert online 6/13/15 and was embarrassed to find out they were no good once at the show on 6/14/15. Ticket counter says the tickets didn't exist. Called and asked for a refund a week ago. We were told 3 to 5 days for a refund. Didn't get it and when we called back we got the run around by someone named [redacted] that says she has no record of a refund or notes and she would have to ask her boss who was unavailable. We just want our money back. $227.50 tickets and fee's.Desired Settlement: Full Refund $227.50.

Business

Response:

customer has been refunded in full

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: On Friday May 2, 2014, I received a confirmation and bank alert for a purchase that I did not authorize. I immediately called my bank to dispute the charge which is currently being investigated. I also immediately got into contact with the company in which the purchase was made with, "Quality Deals" I explained as best as possible the error of this order. I explained that although all the info matched my info and card number and such that it was not I that placed any ticket order of that sort. The response was that they could not do anything because it looks like a legit order. Which is basically calling me a liar. The fact of the matter is that I did not place this order. It is an odd situation I understand, but I did not order any tickets. It has now been a week and I don't know what I'm going to do with tickets I didn't order. I simply wanted this order to be stopped or canceled or whatever action needed to be taken to prevent any inconvenience. Unfortunately, the last thing I was told was that the tickets were printed and going to be sent. I will be out of $221.64 for tickets that I didn't order. So in the end I will be the only one inconvenienced and all I have been asking, is for the company to cancel an order that I didn't authorize.Desired Settlement: I am requesting that this order be canceled. The amount charged of $221.64 is currently pending due to investigation thru the bank. If the order is canceled obviously the amount will just be put back into my bank. Should the charge of $221.64 goes thru I would like it refunded.

Business

Response:

Hi this situation is very strange based on her story. We do get fraud orders all the time but usually something is off like the email or IP location or phone, etc. We checked this out and everything matched 100%. We are not calling anyone a liar but her story said she was in a library or some public place on a computer and someone placed the order with all her info. It doesnt make sense that someone would be placing an order for tickets to go to her and not them or just seeing if the card worked but she didnt say anything about any other fraud purchases on her card. She claims she was never even on a ticket site and she never said someone stole her card. This is very unlikely because credit card numbers are not stored on a computer where even if she was on another site and entered in her cc for something it would not be carried over on the ticketing site. perhaps all her info may have, but the cvv code and full cc number wouldn't just be able to just appear on the ticketing site. for someone else to use.

We were not able to cancel anything for her because of this situation. In all my years doing this this type of story has never happened. I spoke to my rep at ticketnetwork that would take care of this situation and advise if I could cancel or not. This was his response below. I am fighting the chargeback based on what he said.

I see there are lots of notes on the order from the customer emailing and calling in to our customer service center.

This is just a very odd story. If someone else really placed the order, how did they have Elizabeth’s credit card number (with exact match)? She would have had to type in everything on the checkout page of the website (how else could all of her information have gotten there?), then get up momentarily and someone else walked over to the computer and clicked ‘complete order’? I’m just wondering how all of her information including address and credit card info got into a computer that she regularly uses.

Policy would say that you should fight any chargeback that comes through. Then if you lose, you’ll get the fees on the order back, and you’ll be able to re-sell the tickets (you don’t have to ship them until August 6 for full Rating credit).

Review: I ordered tickets online, they were advertised as a different from e-delivery or e-tickets. They were advertised as a different style of ticket, then when I received the tickets in the mail. They were e-delivery tickets that were printed out and mailed to me. When I contacted the company with my complaint, they put me on the phone with someone who began to scream foul language at me telling me that I was some sort of it. I believe that I am victim of bait and switch. I was under the impression, due to classification category chosen by Quality Deals, that I would receive normal tickets in the mail and I received e delivery tickets. These tickets were more costly and advertised fairly. I feel I am victim to unfair sales tactics meant to deceive. This became more apparent when I was yelled at with all sorts of horrible words, in attempt to belittle me.Desired Settlement: Exchange for tickets in the same section that are of the desired type. The tickets with a stub, not the e-delivery that was received.

Business

Response:

I subscribe to a point of sale system that broadcasts to thousands of different sites. We do not falsely advertise anything. We list exactly what we have. They were listed as eticket stock on our point of sale. We have 0 control on how everything is advertised

on these 3rd party sites. I suggest you contact the site you purchased from if you have an issue about that but this is nothing at all that we did wrong. As for the phone rep I am not sure about 100%, but I spoke to him and he said customer called multiple times

not being very nice about it at all. and not understanding that we did not have hard tickets for this.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: these were the only tickets not listed as e-tickets or e-delivery. That is why I purchased them. I was looking for stub tickets and these were not listed as eticket or edelivery, or I would have shopped else where. Bait and Switch occurred when I purchased tickets that were not listed as e-ticket or e-delivery, then I received e-tickets through the mail at an additional cost. This seems that it was done to increase profits. Also, the staff was extremely rude on every occasion that I called. Some guy began to scream profane words at me. This is not how a business should be run, they refused to deal with the problem in sensible manner. I would like stub tickets to resolve this matter.

Sincerely,