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Quality Tile Svc Reviews (6)

The first contact from Mr*** we have is on 1/11/17, months after the inspection and after excessive rain fall and extremely high windsI have not received any pictures that he is referring toThe inspections are based on conditions at the time of the inspection I would be more then happy to have the inspector go back out to meet with him to check the condition of the fence

Initial Business Response / [redacted] (1000, 5, 2015/06/18) */ The home inspection was performed on 4/24/15. The A/C unit was tested and found to be operating at the time of that inspection. The A/C compressor is 21 years old and it was noted that the unit may need service in the near future. We returned to... the property on 6/12/15 and found that the unit would not respond. I spoke to the buyer of the property and gave her 2 names of reputable HAVC contractor to contact and have them come out and evaluate the unit to see what the problem is. She was to call them and then call me back so this could be discussed to determine what could be done to resolve this. I Have not heard back from her to this date. If the unit was not working as they say, it should have been disclosed by the seller of the property. Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) I'm not satisfied with the response from Homeguard. 1. The following response from Homeguard (on 6/18/2015) is dishonest and misleading: "it was noted that the unit may need service in the near future" The truth is: In the report from Homeguard, it uses "!" to indicate an immediate improvement recommendation item. The AC problem was not suggested as an immediate improvement. Instead, it states that "the air conditioning unit is older and may require additional maintenance in the future." This description fails to highlight the AC problem, misleads and confuses the client and the agent. I do not think the report accurately states the condition of the AC as what the homeguard would hope to express earlier. 2. The manager from homeguard provides 2 names of HAVC contractor. However, one of them no longer serves my area, and the another one serves the location but did not agree to evaluate the problem. The two resources that Homeguard provided are not helpful. 3. Responding to "If the unit was not working as they say, it should have been disclosed by the seller of the property". The problem with AC was not disclosed by the seller. However, it is the sole purpose of hiring a inspection company to report all the hidden problems. The failure of reporting correctly which reflects to the true condition of property, is a mistake of the inspection company. 4. I want Homeguard to respond on the settlement and update it on the BBB. Final Business Response / [redacted] (4000, 15, 2015/06/24) */ The A/C unit was operating at the time of our inspection. They would need to have a HVAC contractor come out and determine why it is not working and then call me to let me know what the problem is. At that time we can discuss what needs to be done at that time. Final Consumer Response / [redacted] (4200, 17, 2015/06/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept the response from homeguard and I think it is the time for me to leave the conversation. This is my last post here, that means, this case is end. I'm very disappoint with homeguard's customer service. I learned a life lesson and I hope my story here can be helpful for others in the future. I have asked the homeguard to re-inspect the AC unit, they already sent a qualified individual to determine the problem on 6/12/2015). I think their staff should have the capability to determine the problem. So, it is not my responsibility to find a HVAC contractor, if homeguard are not sure what their found when their re-inspected, their should find someone who is qualified. With more than 104F in this area, it is impossible to live in the house without an AC. However, since my first complaint with homeguard (6/10/2015), there is 17 days that homeguard can earn their reputation back and improve their business. However, homeguard still ignore and avoid their mistake. In the past 10 days of conversation on BBB, homeguard refuses to admit the mistake and give a definite proposal and improve their business. This is the end of my complaint.

Complaint: [redacted]I am rejecting this response because:
Hi [redacted]
If they are sincere, they should have contacted me.  I don't feel they want to settle.  I have already installed 3 new panels.  If they contact me, I will have them replace   others.  Thanks.
 
[redacted]Sincerely,[redacted]

The first contact from Mr. [redacted] we have is on 1/11/17, 5 months after the inspection and after excessive rain fall and extremely  high winds. I have not received any pictures that he is referring to. The inspections are based on conditions at the time of the inspection....

 I would be more then happy to have the inspector go back out to meet with him to check the condition of the fence.

left him a message but have not gotten a call back
 
[redacted]
Vice President
General Manager
[redacted]

Initial Business Response /* (1000, 5, 2015/06/18) */
The home inspection was performed on 4/24/15. The A/C unit was tested and found to be operating at the time of that inspection. The A/C compressor is 21 years old and it was noted that the unit may need service in the near future. We returned to...

the property on 6/12/15 and found that the unit would not respond. I spoke to the buyer of the property and gave her 2 names of reputable HAVC contractor to contact and have them come out and evaluate the unit to see what the problem is. She was to call them and then call me back so this could be discussed to determine what could be done to resolve this. I Have not heard back from her to this date. If the unit was not working as they say, it should have been disclosed by the seller of the property.
Initial Consumer Rebuttal /* (3000, 7, 2015/06/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I'm not satisfied with the response from Homeguard.
1. The following response from Homeguard (on 6/18/2015) is dishonest and misleading:
"it was noted that the unit may need service in the near future"
The truth is:
In the report from Homeguard, it uses "!" to indicate an immediate improvement recommendation item. The AC problem was not suggested as an immediate improvement. Instead, it states that
"the air conditioning unit is older and may require additional maintenance in the future."
This description fails to highlight the AC problem, misleads and confuses the client and the agent.
I do not think the report accurately states the condition of the AC as what the homeguard would hope to express earlier.
2. The manager from homeguard provides 2 names of HAVC contractor. However, one of them no longer serves my area, and the another one serves the location but did not agree to evaluate the problem.
The two resources that Homeguard provided are not helpful.
3. Responding to "If the unit was not working as they say, it should have been disclosed by the seller of the property". The problem with AC was not disclosed by the seller. However, it is the sole purpose of hiring a inspection company to report all the hidden problems. The failure of reporting correctly which reflects to the true condition of property, is a mistake of the inspection company.
4. I want Homeguard to respond on the settlement and update it on the Revdex.com.
Final Business Response /* (4000, 15, 2015/06/24) */
The A/C unit was operating at the time of our inspection. They would need to have a HVAC contractor come out and determine why it is not working and then call me to let me know what the problem is. At that time we can discuss what needs to be done at that time.
Final Consumer Response /* (4200, 17, 2015/06/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept the response from homeguard and I think it is the time for me to leave the conversation.
This is my last post here, that means, this case is end. I'm very disappoint with homeguard's customer service. I learned a life lesson and I hope my story here can be helpful for others in the future.
I have asked the homeguard to re-inspect the AC unit, they already sent a qualified individual to determine the problem on 6/12/2015). I think their staff should have the capability to determine the problem.
So, it is not my responsibility to find a HVAC contractor, if homeguard are not sure what their found when their re-inspected, their should find someone who is qualified.
With more than 104F in this area, it is impossible to live in the house without an AC. However, since my first complaint with homeguard (6/10/2015), there is 17 days that homeguard can earn their reputation back and improve their business. However, homeguard still ignore and avoid their mistake.
In the past 10 days of conversation on Revdex.com, homeguard refuses to admit the mistake and give a definite proposal and improve their business.
This is the end of my complaint.

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Address: 5267 Aztec Dr, Abilene, Louisiana, United States, 79605-1306

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