Quality Time

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

*** was contacted June 16th and clock was delivered to her that afternoonWe have been very busy and neglected to phone messages a little too longI did send a follow up apology letter explaining this. I might add, if she had been by to check on us, it would have been helpful had she left
a message on the door, as we try to be here all the time, but we are often out on house call for grandfather clocks.Thanks, *** ***

Thank you for your time in reviewing this matter. I have reviewed the information in Ms*** complaint. Planet Fitness does not take any complaint lightly I have communicated with the staff at the Milwaukee-Southgate, WI location in order to better understand
the situation. We understand Ms*** frustration, and in order to compromise her membership has been refunded the annual fee of $ Her payment for the month of June will not be refunded because we received the cancellation after the 10th of the monthI have attached a copy of the cancellation as well as our agreement which states our cancellation policyShe will receive a check in the mail at the address listed on the original complaint. I hope that this resolves the situation and that Ms*** is satisfied. Have a great day! *** ***Planet Fitness

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***