[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me
Mr*** *** came in to purchase a Dodge Ram 5.9L 4xon March 9th. This truck was available and had not been sold. The price was higher than Mr*** was looking to pay. Mr*** came back to Planet Ford to purchase the vehicle again on March
19th. The truck was still available but again the price could not be negotiated. On March 26th the the salesman Nathan *** contacted Mr*** to try and sell him the truck again. Mr*** was in Austin on business and set an appointment to buy the truck the following day. Unfortunatly this truck was sold to another customer the night before Mr*** was scheduled to come in and buy the truck. I have personaly contacted Mr*** apologizing for the sale of this truck to another individual. I will contact Mr*** as soon as I get another truck in that he might be interseted in
Sincerely,
Aaron ***
General Sales Manager
Planet Ford
Spring/The Woodlands
###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
I've called Mr *** to apologize for the inconvience he has had from the delay in receiving his titleThe vehicle was previously titled in *** and it was not only a challage of speaking to the *** *** like he spoke of, but in getting a title mailed to us. The *** *** told us
they had mailed the title to our ** *** and it could not be tracked to verify that it had been recieved. We have requested another title and sent a prepaid return *** envelope with the request. *** *** said that they will send it out as soon as they recieve it and we should have a title for Mr*** no later than Friday the 22nd. Once again we do apologize for any inconvience caused by this and if you have any other issues please contact me at ***
We found no negligence on Planet Fords part , however we came to an agreement with *** *** that he would pay for the repairs at our actual cost and that we would pay the wrecker bill and half of the repairs on the bed of the truck that was damagedWe have done the repairs and *** *** has
since picked up his truck and has had the bed repairedWe reimbursed *** *** for the bed repair and he picked up the check today for thatHe stated that he was happy and would be letting the Revdex.com know thatWe appreciate you bringing this to our attention. If you need anymore information please don't hesitate to contact us
We contacted Mrs. [redacted] and advised her that [redacted] car would be refunding her credit car for $206.54 and that we would be paying [redacted]. I gave Mrs. [redacted] my contact information in case she had any more concerns. Thanks for brining this to our attention, as we want to make...
We have spoke to the [redacted] and I have assured him that we will honor his maintenance plan coverage. Planet Ford is currently working with [redacted] on a current recall he has on his vehicle and hopefully we can bring a resolution to this issue aswell. We do apologize that [redacted]...
[redacted] has has some issues at another dealership with the plan that was sold to him, but now that he has agreed to bring the vehicle here to Planet Ford we have confidence in that we can make him happy and plan to honor what was represented to him when he originally purchased the maintenance contract. [redacted] can call me with any future issues he may have and once again we do apologize for any inconvience he may of had.
We are currently staying in contact with Mrs. [redacted] and apologized for the confusion that the service department may have caused with a service that we currently offer to our customers that is not required by Ford to ensure her manufacturers warranty is valid. We have supplied Mrs. [redacted] with...
the required maintenance schedule for her vehicle with a copy of a Premium Maintenance brochure in hopes that this may help her feel more secure that the maintenance plan she has will cover anything required by Ford Motor for scheduled maintenance. We can understand the concerns she had and are currently have corrected what may have caused them. if Mrs. [redacted] has any other issues are concerns during the service of her vehicles I have given her my name and number to call me immediately so I can resolve them.
We would like to again thank [redacted] for purchasing the 2015 [redacted] from Planet Ford in February of this year. We apologize for the issue she is having with the coil over shock. There seems to be a controversy between the warranty company and the repair that is needed on...
the vehicle. The vehicle has been diagnosed by a 3rd party mechanic shop that claims the vehicle needs to have leaking struts replaced. The warranty company states these are not struts they are actually a coil over shock which is a wear and tear item that will eventually wear out as shocks do and they are not covered by the warranty. Mr. [redacted] has set a service appointment with Planet Ford on Thursday 9/8/2016 to let us diagnose the vehicle which we agreed to do for free. The warranty company will eventually have the final say if this is a covered repair or not. The windshield that needed to be replaced is a very simple fix. I have told Mr. [redacted] that we could replace the windshield while his vehicle was in being diagnosed. He told me to wait and not replace the windshield until we had the diagnosis done to see if the [redacted] would fix the [redacted]. Sincerely,Aaron SmithGeneral Sales ManagerPlanet Ford832-584-5851
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
We would like to thank Mr. [redacted] for submitting his concerns. We apologize for his experience at Planet Ford and we do take his input seriously. We have offered Mr. [redacted] an appraisal of 29,500 on his [redacted]. We have met all of his criteria even using special measures to...
qualify him for all rebates. As of this time he has not been to the dealership to take advantage of our offer. The rebate for the Labor Day incentive of $500 has now expired and we will not be able to claim this rebate. We would still like to sell Mr. [redacted] a new Ford F-150. If I can be of further assistance please feel free to contact me. Sincerely,Aaron [redacted]General Sales ManagerPlanet Ford281-719-3975
Planet Ford has traded [redacted] out of the truck with the aftermarket issues. [redacted] is now in a new truck her concerns have been resolved. Thanks,Aaron S[redacted]Planet FordGeneral Sales Manager
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
If they actually do so. I would like the file to stay active to assure that they actually follow through with the resolution.
We spoke with Mr. [redacted] on 11/24/15 and advised him that we have the approval from [redacted] to fix his a/c at no charge to him. Mr. [redacted] is scheduled to come in on 11/27/15 to have his vehicle repaired. We are going to provide him with a loaner vehicle at no charge to him while...
the repairs are being done. We appreciate you bringing this to our attention.
After speaking with Mr [redacted] we have purchased another warranty with the same coverage that will cover his vehicle for the original miles that was stated on contract [redacted] We are truly sorry for the error and hope Mr Oneil has no further issues with the warranty contract. If for some reason he...
does please fill free to contact us and we will be happy to get it resolved for him.
We have contacted this customer. in regards to this vehicle, we explained how this
vehicle was fleet vehicle and was invoiced back in 2014. We explained to the customer that after a certain period we switched the vehicle into the retail listing but...
due to technical issues the price was still listed online showed the fleet invoice and not the correct retail invoice. This error has since been fixed. The customer understood the human and technical mistake we
made with the online price. We apologized and he stated he understood and was ok and
has actually purchased a [redacted] truck.
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me
Mr*** *** came in to purchase a Dodge Ram 5.9L 4xon March 9th. This truck was available and had not been sold. The price was higher than Mr*** was looking to pay. Mr*** came back to Planet Ford to purchase the vehicle again on March
19th. The truck was still available but again the price could not be negotiated. On March 26th the the salesman Nathan *** contacted Mr*** to try and sell him the truck again. Mr*** was in Austin on business and set an appointment to buy the truck the following day. Unfortunatly this truck was sold to another customer the night before Mr*** was scheduled to come in and buy the truck. I have personaly contacted Mr*** apologizing for the sale of this truck to another individual. I will contact Mr*** as soon as I get another truck in that he might be interseted in
Sincerely,
Aaron ***
General Sales Manager
Planet Ford
Spring/The Woodlands
###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
I've called Mr *** to apologize for the inconvience he has had from the delay in receiving his titleThe vehicle was previously titled in *** and it was not only a challage of speaking to the *** *** like he spoke of, but in getting a title mailed to us. The *** *** told us
they had mailed the title to our ** *** and it could not be tracked to verify that it had been recieved. We have requested another title and sent a prepaid return *** envelope with the request. *** *** said that they will send it out as soon as they recieve it and we should have a title for Mr*** no later than Friday the 22nd. Once again we do apologize for any inconvience caused by this and if you have any other issues please contact me at ***
We found no negligence on Planet Fords part , however we came to an agreement with *** *** that he would pay for the repairs at our actual cost and that we would pay the wrecker bill and half of the repairs on the bed of the truck that was damagedWe have done the repairs and *** *** has
since picked up his truck and has had the bed repairedWe reimbursed *** *** for the bed repair and he picked up the check today for thatHe stated that he was happy and would be letting the Revdex.com know thatWe appreciate you bringing this to our attention. If you need anymore information please don't hesitate to contact us
We contacted Mrs. [redacted] and advised her that [redacted] car would be refunding her credit car for $206.54 and that we would be paying [redacted]. I gave Mrs. [redacted] my contact information in case she had any more concerns. Thanks for brining this to our attention, as we want to make...
sure all of our customers are happy.
We have spoke to the [redacted] and I have assured him that we will honor his maintenance plan coverage. Planet Ford is currently working with [redacted] on a current recall he has on his vehicle and hopefully we can bring a resolution to this issue aswell. We do apologize that [redacted]...
[redacted] has has some issues at another dealership with the plan that was sold to him, but now that he has agreed to bring the vehicle here to Planet Ford we have confidence in that we can make him happy and plan to honor what was represented to him when he originally purchased the maintenance contract. [redacted] can call me with any future issues he may have and once again we do apologize for any inconvience he may of had.
We are currently staying in contact with Mrs. [redacted] and apologized for the confusion that the service department may have caused with a service that we currently offer to our customers that is not required by Ford to ensure her manufacturers warranty is valid. We have supplied Mrs. [redacted] with...
the required maintenance schedule for her vehicle with a copy of a Premium Maintenance brochure in hopes that this may help her feel more secure that the maintenance plan she has will cover anything required by Ford Motor for scheduled maintenance. We can understand the concerns she had and are currently have corrected what may have caused them. if Mrs. [redacted] has any other issues are concerns during the service of her vehicles I have given her my name and number to call me immediately so I can resolve them.
We would like to again thank [redacted] for purchasing the 2015 [redacted] from Planet Ford in February of this year. We apologize for the issue she is having with the coil over shock. There seems to be a controversy between the warranty company and the repair that is needed on...
the vehicle. The vehicle has been diagnosed by a 3rd party mechanic shop that claims the vehicle needs to have leaking struts replaced. The warranty company states these are not struts they are actually a coil over shock which is a wear and tear item that will eventually wear out as shocks do and they are not covered by the warranty. Mr. [redacted] has set a service appointment with Planet Ford on Thursday 9/8/2016 to let us diagnose the vehicle which we agreed to do for free. The warranty company will eventually have the final say if this is a covered repair or not. The windshield that needed to be replaced is a very simple fix. I have told Mr. [redacted] that we could replace the windshield while his vehicle was in being diagnosed. He told me to wait and not replace the windshield until we had the diagnosis done to see if the [redacted] would fix the [redacted]. Sincerely,Aaron SmithGeneral Sales ManagerPlanet Ford832-584-5851
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
We would like to thank Mr. [redacted] for submitting his concerns. We apologize for his experience at Planet Ford and we do take his input seriously. We have offered Mr. [redacted] an appraisal of 29,500 on his [redacted]. We have met all of his criteria even using special measures to...
qualify him for all rebates. As of this time he has not been to the dealership to take advantage of our offer. The rebate for the Labor Day incentive of $500 has now expired and we will not be able to claim this rebate. We would still like to sell Mr. [redacted] a new Ford F-150. If I can be of further assistance please feel free to contact me. Sincerely,Aaron [redacted]General Sales ManagerPlanet Ford281-719-3975
Planet Ford has traded [redacted] out of the truck with the aftermarket issues. [redacted] is now in a new truck her concerns have been resolved. Thanks,Aaron S[redacted]Planet FordGeneral Sales Manager
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
If they actually do so. I would like the file to stay active to assure that they actually follow through with the resolution.
We spoke with Mr. [redacted] on 11/24/15 and advised him that we have the approval from [redacted] to fix his a/c at no charge to him. Mr. [redacted] is scheduled to come in on 11/27/15 to have his vehicle repaired. We are going to provide him with a loaner vehicle at no charge to him while...
the repairs are being done. We appreciate you bringing this to our attention.
After speaking with Mr [redacted] we have purchased another warranty with the same coverage that will cover his vehicle for the original miles that was stated on contract [redacted] We are truly sorry for the error and hope Mr Oneil has no further issues with the warranty contract. If for some reason he...
does please fill free to contact us and we will be happy to get it resolved for him.
We have contacted this customer. in regards to this vehicle, we explained how this
vehicle was fleet vehicle and was invoiced back in 2014. We explained to the customer that after a certain period we switched the vehicle into the retail listing but...
due to technical issues the price was still listed online showed the fleet invoice and not the correct retail invoice. This error has since been fixed. The customer understood the human and technical mistake we
made with the online price. We apologized and he stated he understood and was ok and
has actually purchased a [redacted] truck.
Regards,