Quality Tour Transport Inc

Review: Overall, my experience with Washington DC Deluxe (as they choose to represent themselves online) was a disaster. They advertise "deluxe" bus service, which is anything but. The bus we rode from New York to Washington DC was new, however, lacked Wifi as advertised (with the exception of a small asterisk indicating that it was only available on some busses) and did ultimately have outlets, but no one from the service mentioned that they were in an unusual location (very far under the seat). The bus was very obviously oversold as an elderly woman had to alert the driver, who was already underway, that she didn't have a seat. The driver didn't stop, or return to the pickup point, instead asking another passenger to give up their seat and sit in the "jump-seat" next to the driver.

On the return trip, we had neither wifi or outlets, we also didn't have air conditioning on an 87 degree day. Ultimately, the driver decided to exchange our bus for a new bus, the new bus didn't have any of the advertised amenities either.

Overall, I have issue with them advertising amenities they don't offer (on 3 out of 3 busses I rode).Desired Settlement: I would like a full refund of both round trip tickets - NOT the free tickets they have offered, I would NEVER under ANY circumstances use their service again and I will strongly advise my network to avoid them as well.

Business

Response:

September 30, 2014Dear [redacted]:Please be advised that these offices represent Quality Tour Transport, Inc. (“Quality Tour Transport”).My Client takes great pride in its work, and has numerous repeat customers who can attest to the quality of the travel experiences provided by Quality Tour Transport. My Client regrets that [redacted] did not have a more enjoyable day while travelling with Quality Tour Transport, and remain committed to the high quality experience of each of the Company’s passengers.To resolve [redacted]’s complaint — something that is a rarity at Quality Tour Transport – my Client refunded [redacted]’s payment in full. To that end, a check in the amount of $126.00 was delivered to [redacted] on September 11, 2014, and that check was subsequently cashed by [redacted].Quality Tour Transport appreciates the efforts of the Revdex.com in maintaining and preserving business integrity, and assures you of its full commitment to the highest possible service to its passengers and guests.Please do not hesitate to contact me with any questions or concerns regarding the above.Very Truly

Yours,Douglas D

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. They have in fact refunded my money and I am happy with that.

Regards,