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Quality Truck & Equipment Reviews (3)

When the customer picked up the unit I myself and another representative went over the system with the customer.  I had one of our techs explain the console and how to turn the bed on and off, the oiler and everything else on the console.  My other tech who did the pto and pump was not in...

that day and the customer had a question and I told him the tech I needed was off and I would have to find out.  The unlock code was Ag Leader not unlocking the code that the customer is correct he paid for and they invoiced us for.  It was an oversight from Ag Leader it was addressed I had my rep call Mr. [redacted] directly and it was worked out and completed.  The pump was big enough for the bed and would have ran it had the customer's used PTO not been used which we were unaware of we did not install the PTO on the truck it came used already installed on the truck with it.  The customer was not quoted a new PTO.  We did not continue to say it would work other than we checked the pump and it was large enough to run the bed.  We made several contacts with Mr. [redacted] and both of our reps.  Our New Leader rep even had several discussions with Mr. [redacted] also as we tried to resolve it.  We asked the customer for several different items to determine the PTO was the issue and not putting out enough RPM's to the pump to generate the 48 GPM the bed needs to run properly.  We offered to have the customer bring the unit back into our shop to correct the issue the customer opted to take it to a local dealer to have it worked on and took the truck into them.  I have been texting constantly back and fourth and talked to Mr. [redacted] on numerous occasions.  I have been working with the pump supplier and got a return authorized which I sent Mr. [redacted] a UPS return tag which he returned the items to the factory.  The package was damaged in shipment they had a hard time identifying the package which they have now and I am awaiting credit from them which I explained to Mr. [redacted] as this is all part of the process.  I was off over the holiday vacation at the end of the year and when I returned I followed up on the return of the pump and pto and they had to locate it as there was no paperwork inside denoting who returned what and for what not sure if Mr. [redacted] put the document I asked inside or if because of the damaged package it fell out but they have it identified now.  I have never received any phone calls from Mr. [redacted] since returning the pump the only thing I received was a text message stating the pump had been returned.  Once the credits are issued Mr. [redacted] will be receiving a refund for the pump and coupler that was returned.  We have explained to him we can only reimburse for things we installed which a PTO was never installed or purchased.  Once the credit comes in we will evaluate everything and determine the amount of refund to be issued to Mr. [redacted] we will have the refund credit invoice this week and can proceed.Thanks

I am rejecting this response because: I guess I am not totally satisfied with the response In response to them going over everything at delivery they did and it did not work properly at that time the fan speed was way to low and did question the way the pump was mounted and they replied that is the way they always did it. As far as our New Leader Rep having discussion with me he did only after I called him and complained, he cam to my shop for three hours going over the unit with me and when he climbed under the truck and said there is no way it would work and could not believe it was mounted that way. I also showed him the invoice were the code was paid for and he said it should have been activated before I brought it home, so he contacted Stahlys personally they go me a code to unlock that had previously been given to another customer they then gave me a second code and it works properly.  Stahly did offer to fix my truck if I brought it back to them., I told them if they came and got it and returned it they could and they refused.  So I took it to a local dealer and they guarenteed it would work when I got it back and it did.  I gave them the first payment on May 12, 2016 and the final payment on June 16, 2016. Ever since then they keep telling me they are going to make it right.  I have 96 texts from Stahlys if you woujld like to see them promising to make right and have yet to see anything.  Josh ask me what portion of payment I felt was fair and why I told him the additional expense acquired after bringing home from local dealership plus trucker to haul back and fourth.  I faxed to Stahlys invoice from them to see totaling $7000.00. The PTO and Pump that made truck work from local dealer was 2501.76 and the rest was labor including removing pump and bracket installed by Stahlys.  had Stahlys put the PTO on truck to make work properly I would have only had the 2500.00 to pay, therefore, I feel they should pay difference I feel if it was not for the rep from New Leader nothing would have been accomplished.  I feel 6 months is plenty of time for them to make things right.

Initial Business Response /* (1000, 5, 2015/06/18) */
For free deliveries we do not guarantee delivery time. Due to complications we were not able to deliver the mower until Friday evening. I was the person who delivered the mower and having to back out of his driveway onto the roadway I...

apparently struck his mailbox across the road. I was not aware that I had done so and neither was my passenger until the customer called and stated I had "taken out his mailbox". I immediately returned and discovered that the mailbox was still standing and had creases on 2 opposite corners. I informed the customer, who did not even come out to meet me at the mailbox, that we would replace his mailbox, including having someone install it. The mailbox in question is about $35 retail and the customer asked for $300 apparently wanting to do the work himself and also replace the post, which was not damaged, and set it in a new hole. We are still willing to replace the mailbox/post to it's condition at the time of the incident. If the customer wishes to replace his post with a new one and move the location we feel this should be at his expense. There is photographic evidence available of the condition of the mailbox that supports this statement. In regard to returning the mower and getting a refund the customer was advised that the finance company he received a loan from owned the mower and that he would need to contact them to see if they were willing to cancel his contract before we could do anything. At this point if the mower has been used it cannot be returned.
Initial Consumer Rebuttal /* (3000, 7, 2015/06/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
That doesn't cover the cost of repairs. If they don't like my estimate I can call some contractors an get estimates from them

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Address: 1201 E. Bell St., Bloomington, Illinois, United States, 61702

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www.redrabbitconstruction.com

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