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Quality Tune - UP #51

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Quality Tune - UP #51 Reviews (8)

on 5/2/perform the transmission fluid exchange on customer vehicle, on
"Helvetica Neue", Helvetica, Arial, "Lucida Grande", sans-serif; border-bottom-width: 1px; border-bottom-style: dashed; border-bottom-">7/7/2016 customer called the shop and complain that the vehicle transmission is not shiftingcustomer was advised that we were busy and we will not be able to look at the vehicle until next calendar Mondaycustomer agree and brought vehicle to shop and left it until the next calendarMondayupon inspection check transmission oil and it was at the proper levelsurge on line for any common problems on the specific vehicle and found that transmission shift solenoid has a common problem check power and ground to solenoid and is good remove solenoid and cleaned.put solenoid back in vehicle and add a little more transmission fluid but it was overfill there for we drain a little extra to leave at proper levelafter transmission solenoid was install and transmission oil level was at spec drove vehicle and notice it drove fine and transmission was not sleeping any moretook customer with technician for a drive test and customer was happy with the way vehicle runthen latter on that same day customer called back to shop and said vehicle still acting upwe asked customer to bring vehicle back for further inspection but customer never showed back to shop I would like to see what is been done to vehicle to fix this issue (invoices or other back up documents that the customer has for the repairs) thank you
*** ***)

I am rejecting this response because:
As previously stated; your staff is incompetent and I have more common sense than to take it back to the shop that causes damage while doing a simple oil changeRude and ignorant management does not instill confidence that any repairs would be handled properly even if the staff had relevant knowledge about the cars they servicedIt's been more than a month and my car is still leaking oilYou have the choice to uphold your shop's integrity

this customer came to shop for an oil change and tire rotationthe tire monitor light was on prior to service,technician perform the oil change and technician overlook at the work order and did not perform the tire
rotation, but he set tire pressure at psi as per tire pressure expect on the sticker that is located on the door decalwhen customer came back to perform the tire rotation customer had a negative attitude and was yielding at the technician and service adviser, after rotating the tires tire monitor still on and customer request to pump up the tire pressure to a higher pressure when tire pressure was at about 39psi light came out, showed to customer that the tire pressure called to 32psi customer took off really angry few days later customer called back quality tune up and complain about a oil leak customer states that the drain plug was loose and want to take vehicle to dealer for repairs I *** talked to customer and advised to bring back to shop so that we inspect and do the necessary repairs to stop the oil if it was caused by us doing the oil change customer was really offensive and using a discriminating languages against us and customer refuse to bring vehicle back to shop

on 5/2/2016 perform the transmission fluid exchange on customer vehicle, on 7/7/2016 customer called the shop and complain that the vehicle transmission  is not shifting. customer was advised that we were busy and we will not be able to look at the vehicle until next...

calendar Monday. customer agree and brought vehicle to shop and left it until the next calendarMonday. upon inspection check transmission oil and it was at the proper level. surge on line for any common problems on the specific vehicle and found that transmission shift solenoid has a common problem check power and ground to solenoid and is good remove solenoid and cleaned.put solenoid back in vehicle and add a little more transmission fluid but it was overfill there for we drain a little extra to leave at proper level. after transmission solenoid was install and transmission oil level was at spec drove vehicle and notice it drove fine and transmission was not sleeping any more. took customer with technician for a drive test and customer was happy with the way vehicle run. then latter on that same day customer called back to shop and said vehicle still acting up. we asked customer to bring vehicle back for further inspection but customer never showed back to shop......     I would like to see what is been done to vehicle to fix this issue (invoices or other back up documents that the customer has for the repairs)        thank you              [redacted])

Business states that they would like the opportunity to look at vehicle and diagnose the problem. If indeed the problem was caused by the repair work done at the shop , business is more than willing to pay for the repairs. Without first seeing the vehicle, there is no way written approval will be given.

Review: I had taken my car to quality tune up to get an oil change. During the visit, they said I will also need a transmission flush and power steering flush. I had taken the car in two weeks later to do the transmission service. The person working at the counter had test driven the vehicle to heat the car up to a certain temp and stated that the car runs good and transmission runs good and shifts fine.He did the service later that night the transmission slips. The very next day I contact them and was told to bring car in and they would look at it and pay towing fees if it was their fault.I left it there from Saturday until Monday. It was 2 pm monday the car still hasn't been looked at so I had walked to the business.They worked on it for about 2 hours. I seen the mechanic test driving the car and knew he was driving it in "semi-automatic" mode and was wondering why did the car look like it was manually shifting as he drove by which buys the transmission a little more time. I test drove it myself afterwards and noticed it felt differently assuming it was fixed thats why it felt different.The mechanic stated the fluid was a little bit over filled and leaking onto the solenoid but it wasnt their fault for the slipping transmission and that I cant prove they did that to the car so he wont reimburse me for towing.He offered a free oil change and I declined. I drove away about a mile down the road transmission slips again. I contacted the business again told them of the issue and stated I wont come back for business again.Desired Settlement: I would like to be reimbursed for the towing fee of 80 dollars and also would like the fees that it will cost for the transmission to be repaired.

Business

Response:

on 5/2/2016 perform the transmission fluid exchange on customer vehicle, on 7/7/2016 customer called the shop and complain that the vehicle transmission is not shifting. customer was advised that we were busy and we will not be able to look at the vehicle until next calendar Monday. customer agree and brought vehicle to shop and left it until the next calendarMonday. upon inspection check transmission oil and it was at the proper level. surge on line for any common problems on the specific vehicle and found that transmission shift solenoid has a common problem check power and ground to solenoid and is good remove solenoid and cleaned.put solenoid back in vehicle and add a little more transmission fluid but it was overfill there for we drain a little extra to leave at proper level. after transmission solenoid was install and transmission oil level was at spec drove vehicle and notice it drove fine and transmission was not sleeping any more. took customer with technician for a drive test and customer was happy with the way vehicle run. then latter on that same day customer called back to shop and said vehicle still acting up. we asked customer to bring vehicle back for further inspection but customer never showed back to shop...... I would like to see what is been done to vehicle to fix this issue (invoices or other back up documents that the customer has for the repairs) thank you [redacted])

Review: I believe an auto repair shop intentionally and maliciously damaged my car because I complained when work was not performed. I took my 2013 Hyundai Elantra with less than 24,000 miles on it for an oil change and a tire rotation on 9/4/14. My low tire pressure indicator light was on due to a slow air leak. I was told the work was completed; I paid and left. I noticed that my low tire pressure light was still on and immediately returned. The woman behind the counter asked if my tire rotation had been done; she stated she didnt think it was done. I told her that my tire pressure light was still on so I knew for a fact that they hadnt looked at my tires. The woman explained that the worker did not read the work order: it was an ongoing problem with him. She said that she did not read it to him because she was trying to get him to read it by himself. She spoke to the worker in Spanish. The work order was written in English. The tire rotation was done; I was advised the work was completed so I left. My tire pressure light was still on so I returned a second time. I explained that I wanted them to actually put air in the tire. The woman asked the worker if he added air to my tires and he said yes. After arguing about the indicator light, the woman said that the indicator was wrong because air had been added. I asked her to check again and she said the light must require the pressure to be higher than the amount listed on the door of my car, 32 psi. Air was actually added, the indicator light turned off, and I left. (The indicator activates at 28 psi.) I noticed a large oil leak. Oil is dripping from my drain plug. I called the shop and was told by the owner that I could complain to his father but he wasn't available. The owner stated I had to return to the shop but there was nothing he would do to fix the damage.Desired Settlement: I would like the owner of the shop to pay to fix my oil leak. The warranty requires work to be done by the shop unless written approval is provided. After being lied to by staff multiple times, I do not feel confident in their ability to perform the repairs. I feel the damage was intentional and that further damage would result if I returned. I am requesting written approval from the owner stating he will pay for repairs at a Hyundai dealership per the warranty agreement.

Business

Response:

this customer came to shop for an oil change and tire rotation. the tire monitor light was on prior to service,technician perform the oil change and technician overlook at the work order and did not perform the tire rotation, but he set tire pressure at 32 psi as per tire pressure expect on the sticker that is located on the door decal. when customer came back to perform the tire rotation customer had a negative attitude and was yielding at the technician and service adviser, after rotating the tires tire monitor still on and customer request to pump up the tire pressure to a higher pressure when tire pressure was at about 39psi light came out, showed to customer that the tire pressure called to 32psi customer took off really angry few days later customer called back quality tune up and complain about a oil leak customer states that the drain plug was loose and want to take vehicle to dealer for repairs I [redacted] talked to customer and advised to bring back to shop so that we inspect and do the necessary repairs to stop the oil if it was caused by us doing the oil change customer was really offensive and using a discriminating languages against us and customer refuse to bring vehicle back to shop.

Business

Response:

Business states that they would like the opportunity to look at vehicle and diagnose the problem. If indeed the problem was caused by the repair work done at the shop , business is more than willing to pay for the repairs. Without first seeing the vehicle, there is no way written approval will be given.

Consumer

Response:

I am rejecting this response because:

As previously stated; your staff is incompetent and I have more common sense than to take it back to the shop that causes damage while doing a simple oil change. Rude and ignorant management does not instill confidence that any repairs would be handled properly even if the staff had relevant knowledge about the cars they serviced. It's been more than a month and my car is still leaking oil. You have the choice to uphold your shop's integrity.

Review: Late June the car was brought in for an ac check. Told ac needs to be charged. paid $157 to charge ac. Cold air stopped working.

Third week of June 2013 the Ford Taurus (2006) was brought in for an AC check. The car passed and we were told the ac had to be charged. We paid $157 for both the check (that was supposed to be free) and the coolant used. After a little over a week the car stopped blowing cold air and reverted back to hot air. On June 28th my husband brought the car back and was told their AC machine was out of order and to come back Tuesday. He went back Tuesday, July 2, 2013 and expalined the problem and asked for a refund. He was told to come back Thursday, July 4th by 6 pm and he can speak to the manager. He returned on 07/04/13 at 5:30 pm and the door was locked. An employee came outside and told him no one was available. I called the shop on 7/5/13 and spoke with [redacted], the manager. He said he was there on 7/4/13 but was in the back counting money. I expalained my frustration and he insisted his mechanics had done the right thing. He said to bring the car and he'll check it out. Husband brought the car back on 7/5/13 and [redacted] said there must be a leak. He needs to come back Tuesday, July 9th and pay $60 to diagnose the problem and said it's probably the compressor. Husband left there and went to [redacted] (who had serviced our second car amidst this fiasco). [redacted] added coolant and we now have cold air running no problem and no repairs needed! [redacted] has said that Quality put very little coolant in and that's why it stopped ruunning. Meanwhile they charged us for two units of coolant to the tun eof $99! This company refuses to refund anything and says they are in the right. How is this right?Desired Settlement: I want a full refund of $157 that we paid. This company did not provide the service they charged and we paid for. We were left seeking the same service from another company to obtain the results we should have received with Quality.

Business

Response:

Consumer's Final Response

I had taken it upon myself to e-mail the corporate office. The manager there ([redacted]) called me directly within a day of receiving my e-mail. He spoke directly to the shop owner and apologized for the issue. He said I should have a check by the following week and if I don't to call back. The check did not arrive as promised so I phoned [redacted] again and left a message. [redacted] then called back and said I would receive a call from the shop informing me the check is available for pick up. Sure enough the shop called and my husband went to pick up the check. We initially spent $154 for the service and were refunded $100. This was acceptable to me.

While I was unhappy with the local shop and won't return, the corporate office handled things exceptionally and I expressed my appreciation to [redacted].

Thank you.

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Description: Auto Repair & Service

Address: 10801 Folsom Blvd, Rncho Cordova, California, United States, 95670-5003

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www.qturanchocordova.com

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