Complaint: [redacted] I am rejecting this response because: according to staff the "director" supposedly" reviewed the cameras and claimed to not see me how is this possible when he has never seen me on either day that I was thereI have never met with director nor spoken to him the one I was in contact with was the radiologist in which I should of been speaking to director himself or a supervisor in regards to my complaintAs well as front desk clerk denying I ever was there and asked for assistance which she gave me wrong information Regards, [redacted]
In response to the complaint, the billing department had called multiple times to reach the consumer However, every time we called, we got a message the "Google subscriber can not be reached at this time." We were not allowed to leave a message A check in the amount of $ was received however, since we could not get in touch with you, the check was deposited and a credit is on the account of Please confirm your mailing address to get this credit back to you.Thank You Quality Urgent Care
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThanks so much for your help!
This issue has been resolved and I accept the resolution by
Urgent Care of San Antonio. I still think their service and the way they do business is horrible but luckily, I'll never have cause to use them again.
Have a great day!
*** ***
Regards,
*** ***
In response to the complaint, the billing department had called multiple times to reach the consumer. However, every time we called, we got a message the "Google subscriber can not be reached at this time." We were not allowed to leave a message. A check in the amount of $21.35...
was received however, since we could not get in touch with you, the check was deposited and a credit is on the account of 21.35. Please confirm your mailing address to get this credit back to you.Thank You
Quality Urgent Care
We have reached out to the patient to have the test done again but told us she had gotten it somewhere else. We reviewed the cameras around the times she stated she came in but we do not see her in the building. She can contact billing for more info.
rejecting this response because: according to staff the "director" supposedly" reviewed the cameras and claimed to not see me how is this possible when he has never seen me on either day that I was there. I have never met with director nor spoken to him the one I was in contact with was the radiologist in which I should of been speaking to director himself or a supervisor in regards to my complaint. As well as front desk clerk denying I ever was there and asked for assistance which she gave me wrong information.
Regards,
[redacted]
Hello,
We have received and spoke with the patient regarding her account. The issue at hand was that [redacted] insurance were improperly processing most of our claims for almost a year. We have been disputing with [redacted] for that same time and just recently got...
the issue corrected. We had sent the patient a bill previously and never heard from her but since have waived her collection fee after speaking with her last week. We will be more than willing getting on the phone with her and the insurance company to prove that we were doing our best effort to get her insurance company to pay for the claim. We understand that she had called to ask about her husband's account which was not one of the claims that had a problem being processed by [redacted] and her balance for her visit was still under the insurance company's responsibility and therefore could not send her a bill. We did write off a full visit for the patient on another date of service as a courtesy. We hope that this will be resolved quickly as our goal at Quality Urgent Care is to do what's right for the patient.
Thank You
The patient was given a refund and we have no answers to her concern about a radiologist that would have called her. We do not have a radiologist that would talk to patients as she must have spoken to an ancillary staff member. There must have been a miscommunication regarding the "director" and our administration is looking into that to clear up protocol. We never denied that she came in for the test however we reviewed the camera around the times she stated she came in for the reading. The receptionist was unable to recall so we decided to refund since we could not definitely confirm. We believe that we did the right thing and are making changes so there is no confusion in the future with this type of situation. The medical director once notified of the situation handled it immediately and is personally retraining the staff to ensure this doesn't happen in the future.
Complaint: [redacted] I am rejecting this response because: according to staff the "director" supposedly" reviewed the cameras and claimed to not see me how is this possible when he has never seen me on either day that I was thereI have never met with director nor spoken to him the one I was in contact with was the radiologist in which I should of been speaking to director himself or a supervisor in regards to my complaintAs well as front desk clerk denying I ever was there and asked for assistance which she gave me wrong information Regards, [redacted]
In response to the complaint, the billing department had called multiple times to reach the consumer However, every time we called, we got a message the "Google subscriber can not be reached at this time." We were not allowed to leave a message A check in the amount of $ was received however, since we could not get in touch with you, the check was deposited and a credit is on the account of Please confirm your mailing address to get this credit back to you.Thank You Quality Urgent Care
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThanks so much for your help!
This issue has been resolved and I accept the resolution by
Urgent Care of San Antonio. I still think their service and the way they do business is horrible but luckily, I'll never have cause to use them again.
Have a great day!
*** ***
Regards,
*** ***
In response to the complaint, the billing department had called multiple times to reach the consumer. However, every time we called, we got a message the "Google subscriber can not be reached at this time." We were not allowed to leave a message. A check in the amount of $21.35...
was received however, since we could not get in touch with you, the check was deposited and a credit is on the account of 21.35. Please confirm your mailing address to get this credit back to you.Thank You
Quality Urgent Care
We have reached out to the patient to have the test done again but told us she had gotten it somewhere else. We reviewed the cameras around the times she stated she came in but we do not see her in the building. She can contact billing for more info.
Complaint: [redacted]
I am...
rejecting this response because: according to staff the "director" supposedly" reviewed the cameras and claimed to not see me how is this possible when he has never seen me on either day that I was there. I have never met with director nor spoken to him the one I was in contact with was the radiologist in which I should of been speaking to director himself or a supervisor in regards to my complaint. As well as front desk clerk denying I ever was there and asked for assistance which she gave me wrong information.
Regards,
[redacted]
Hello,
We have received and spoke with the patient regarding her account. The issue at hand was that [redacted] insurance were improperly processing most of our claims for almost a year. We have been disputing with [redacted] for that same time and just recently got...
the issue corrected. We had sent the patient a bill previously and never heard from her but since have waived her collection fee after speaking with her last week. We will be more than willing getting on the phone with her and the insurance company to prove that we were doing our best effort to get her insurance company to pay for the claim. We understand that she had called to ask about her husband's account which was not one of the claims that had a problem being processed by [redacted] and her balance for her visit was still under the insurance company's responsibility and therefore could not send her a bill. We did write off a full visit for the patient on another date of service as a courtesy. We hope that this will be resolved quickly as our goal at Quality Urgent Care is to do what's right for the patient.
Thank You
The patient was given a refund and we have no answers to her concern about a radiologist that would have called her. We do not have a radiologist that would talk to patients as she must have spoken to an ancillary staff member. There must have been a miscommunication regarding the "director" and our administration is looking into that to clear up protocol. We never denied that she came in for the test however we reviewed the camera around the times she stated she came in for the reading. The receptionist was unable to recall so we decided to refund since we could not definitely confirm. We believe that we did the right thing and are making changes so there is no confusion in the future with this type of situation. The medical director once notified of the situation handled it immediately and is personally retraining the staff to ensure this doesn't happen in the future.