Quality Vinyl Fence & Gates, LLC

We at Quality Vinyl Fence have defiantly dropped the ball on this account and Customer.We have gone through all the records and found that we do owe Mr [redacted] a 6' Privacy Gate.I have sent Mr [redacted] and email requesting the measurements and to let him know that we will be delivering this gate on Friday, November 20, 2015, providing we get the proper measurements back to us in a timely manner We apologize for all the frustration and confusion that this may have caused.Thank you,Quality Vinyl Fence & Gates, LLC

We at Quality Vinyl Fence & Gates, LLC, have tried to meet the Customer half wayWe have done our best to make the customer happyYou can see that nothing works with the CustomerWe stand with our first responseWe will discount only $in good faithJust because he does not like the placement of a few posts, that were installed properly and offered to move them in good faith Thank you,Quality Vinyl Fence & Gates, LLC

[A default letter is provided here which indicates your acceptance of ArbitrationIf you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID .***,and find that arbitration is necessarySincerely,*** ***

We at Quality Vinyl Fence have defiantly dropped the ball on this account and Customer.We have gone through all the records and found that we do owe Mr. [redacted] a 6' Privacy Gate.I have sent Mr. [redacted] and email requesting the measurements and to let him know that we will be delivering...

this gate on Friday, November 20, 2015, providing we get the proper measurements back to us in a timely manner.   We apologize for all the frustration and confusion that this may have caused.Thank you,Quality Vinyl Fence & Gates, LLC

We at Quality Vinyl Fence & Gates, LLC, strive to make our customers happy. There are times when we are dealing with issues that are beyond our control. QFV, set the posts as per estimate and then was told that we did not include another 4' Gate. Our original contract only had 1 Gate. We did not...

have the posts on Site to make the proper change. We told the customer that we would be back to set the other posts, when we could. The posts that are in question were set as per requirements and the customer did not like the placement of them. We agreed that we would reinstall them while we were out there again. Then we start running into inclement weather with all our scheduled customers. We kept in touch with the customer and set a plan for setting the additional posts and to form for the Mow Strip. the plan was for Tuesday(4-26-2016) to set the posts, and Thursday (4-28-2016) to frame for Mow Stip. The customer responded that he accepted those dates. When Tuesday arrived, the weather again was not in our favor. I sent a text to the customer to let him know that we would not be out due to the weather. So instead of waiting for the weather to clear and 1 day, he sent a text back telling us that we were fired. One thing we take pride in, is that we accept ZERO money down until the job is completed. Just to give our customers a sense of trust.We do not have a problem with this, as long as we are compensated for the work that has been completed. We feel like there was nothing we could have done to make this customer happy. From day 1 of installation, he has sent us rude text messages after hours, using bad language, belittled our staff and has made this installation almost impossible. Please see attached Documents.We do not deserve to be treated like this by any customer. Therefore we let him out of his contract as he requested.We sent him a more than fair Final Bill and do not think it would be fair for our Company to Discount an additional $200.00 to set posts that were not on the original contract. With that being said, we agree to take $100.00 in good faith for the 2 posts that he would like moved, although they were set correct to begin with.Thank you,Quality Vinyl Fence & Gates, LLC

We at Quality Vinyl Fence & Gates, LLC, have tried to meet the Customer half way. We have done our best to make the customer happy. You can see that nothing works with the Customer. We stand with our first response. We will discount only $100.00 in good faith. Just because he does not like the placement of a few posts, that were installed properly and offered to move them in good faith.   Thank you,Quality Vinyl Fence & Gates, LLC.