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Reviews Quality Work Fair Price/QWFP

Quality Work Fair Price/QWFP Reviews (4)

This is in response to [redacted] ***’s complaint against [redacted] ***, Sr., d.b.aQuality Work Fair Price (QWFP) I have done two jobs for the [redacted] family before the job I question, apparently with their satisfaction since they called me back again, so they were well aware that my rate is $per hour for me and a helper They would be responsible for any repair materials and that I do not mark up the price of any materials, but I do charge for traveling expenses to procure these materials The closest materials source is well over miles away The total they were asked to pay was the time plus the cost of the materials and travel expenses He was charged exactly what he was told he would be charged and at the same rate he was charged before He incorrectly claimed that the trip to procure the materials was too much so in an effort to make the customer satisfied, deducted the travel charge to less than it actually cost me Mr [redacted] informed me that he had searched online and found what he thought to be the best filter available, because he felt that it was needed to adequately remove the particulates and minerals in his water The filter appeared to be of excellent quality with three filter chambers and well made, but it was a preassembled unit that I had never seen before, and it was presented to me as assembled and ready to be mounted and connected to the water lines Mr [redacted] chose the installation location and provided me with no instruction manual and produced no information that anything was required other than mounting it on the wall and connecting it to the system lines using whatever adapters, fittings and valves that were necessary I evaluated the project, traveled to purchase the necessary fittings and installed the unit where and how Mr [redacted] requested, which was approximately how I would have chosen to do it without Mr***’s input When the installation was complete, we checked for leaks, and Mr [redacted] reported the upstairs’ fixtures were working correctlyThe filter system was securely mounted and plumbed correctly He paid me the reduced amount, and we left About an hour or so later he called me saying the water flow was slowing down too much when the pressure in the tank dropped too low before the pressure switch cycled the pump back on and raised the pressure back above PSI He apparently had not read the instructions, assuming he had them or looked online, as he seemed to do for everything, and learned that this filter, like no other I have seen or installed before required a minimum of PSI to work correctly This requirement was never mentioned before, and I did not know this filter had the minimum pressure requirement that no other filter I know of has ever had It was a simple adjustment to the pressure switch that was needed Pressure switches come preset from the factory: 20-PSI, 30-PSI, and 40-PSI When I replaced the pressure switch on a previous trip, I replaced the clogged or faulty switch with exactly the same model as I always do The pressure switch on and off range is usually chosen to match the pump and piping requirements and for this reason it is wise to use identical parts, since repairmen usually do not have complete knowledge of the pump and pipe capabilities The switches are adjustable, but it is better, quicker, and simpler to use what has worked correctly, especially since manufactures produce switches preset to the needed pressure ranges I immediately went back to Mr***’s house We were probably away from his house less than two hours I set out to raise the cpressure of the switch to PSI as Mr [redacted] requested since he had learned this was required after we left the first time I began by reading the instructions on the pressure switch for raising the cpressure without raising the cut-off pressure above the pump and pipe safe operating limits Mr [redacted] seemed to become very agitated that I was doing this and accused me of not knowing what I was doing I think it is always wise to follow current instructions and do so whenever I can Although I have installed dozens of pressure switches in the last several years, I always install the exact same switch that had been working correctly with the system before failing Therefore, since I had not needed to adjust a switch for years, it seemed prudent to refresh my knowledge and to make sure that there were no design changes I needed to consider At this time, Mr [redacted] took over demanding that I adjust this nut or that nut while continuously checking the results upstairs To please Mr***, I chose to follow his instructions and after several adjustments, he declared that it was set properly It cut on at PSI and cut off at PSI It was apparently working correctly, so I left and did not ask him to pay for the second trip (approximately hours work) although it would not have been necessary if I had been informed of the PSI minimum that the filter required I never heard from Mr [redacted] again and never had any knowledge that there was any problem until he complained to the Revdex.com (Revdex.com) I would have gladly tried to deal with any other problem if I had been given an opportunity I am always conscientious about doing my work correctlyFor this reason, I have never had a complaint with the Revdex.com or the Contractor’s Licensing Board in more than years I stick by my slogan, “We are satisfied when you are satisfied.” As for Mr ***’s complaint that after nearly four months he went to replace the filters only to discover that the factory assembled filter system came with the filters still wrapped in plastic, I can’t confirm or deny that this was true; I never had any reason to check the filter cartridges I did not take the filters apart I had no instructions saying this needed to be done, and Mr [redacted] never asked me to do so The filters were presented to me by Mr [redacted] as ready to be installed which I did in a professional manor I would like to make some observations about Mr***’s other claims Why would any manufacturer ship a filter system already assembled for installation with the cartridges still wrapped in plastic? If they did, I am sure they would have included instructions to open the system and remove the plastic Mr [redacted] should have read these instructions or learned about this requirement on line Also, if the filters were wrapped in plastic, how did water pass through them at all and why did the system apparently respond and apparently work exactly as it should after the correct pressure adjustments were made? No other filter cartridges I have installed or replaced could be installed unless the plastic wrapper had been removed first; they would not fit into the housing canister If the filters weren’t working, how did they get clogged before their projected life span was up? In any case, filter life is only a projection The actual life of any filter is determined in large part by the quality of the water filtered As I understand it, Mr***’s whole purpose in seeking out such a high quality filter was that his water quality was very poor and he believed it was necessary I have many other customers with much simpler and less (presumably) efficient filters that have to change their filters every two months or less or their water flow stops completely Poor water quality is common in this area In any case, the pump still operated at the PSI to PSI pressure range as required Even if the cartridges were wrapped, no additional load was placed on the pump which had been operating at a lower pressure range before the filter was installed The system apparently required the operating range to be PSI to PSI Even in the unlikely event that the cartridges were factory installed still wrapped, the operating pressure range was exactly the same wrapped or unwrapped (PSI to PSI) If his pump failed, it probably did so because of the increased demand placed on it and not because of any alleged left on wrapping, which did not change the load Also, at least 50% of the filters I change, including my own, have what is apparently some type of organic material growing on them and apparently has not caused health issues for anyone that I know of There is no sound basis for Mr ***’s claim that I caused “mold” to grow on the filter which in turn caused his mother’s health issues In any case, the filter was procured by Mr***, installed according to his design, and adjusted following his instructions If he had instructions, he never would share them, and choose to micromanage the job himself apparently with internet information, which he did not share in a timely fashion If he had any continued problems, I was never notified or given the opportunity to solve the problem which I would have gladly done His absurd conclusion that I do not know what I am doing is based solely on his disapproval of my desire to read the instructions on the pressure switch before adjusting it Also, years of experience does not imply I know everything about every product especially since new products are being introduced continuously I believe he is simply looking for a scape goat because his water system is so troubled and he has not been able to solve the problems I did a professional job with the information provided on an unfamiliar product, followed Mr***’s directions and demands and would have gladly read the instructions if provided and I would have returned to help solve the problem if I had been given the opportunity The job was well done The pressure range problem required only mere adjustments to the switch, which would have been done on the first trip if I had known that it was necessary The wraps, if they were indeed left on, which seems very unlikely, since the performance of the system did not appear to be affected, would have been easily removed if Mr [redacted] knew it was necessary and shared that knowledge Any negative results were due to Mr [redacted] and not QWFP

This is in response to *** ***’s complaint against *** ** ***, Sr., d.b.aQuality Work Fair Price (QWFP). I have done
two jobs for the *** family before the job I question, apparently with their
satisfaction since they
called me back again, so they were well aware that my
rate is $per hour for me and a helper.
They would be responsible for any repair materials and that I do not
mark up the price of any materials, but I do charge for traveling expenses to
procure these materials. The closest
materials source is well over miles away.
The total they were asked to pay was the time plus the cost of the
materials and travel expenses. He was
charged exactly what he was told he would be charged and at the same rate he
was charged before. He incorrectly
claimed that the trip to procure the materials was too much so in an effort to
make the customer satisfied, deducted the travel charge to less than it
actually cost me. Mr***
informed me that he had searched online and found what he thought to be the
best filter available, because he felt that it was needed to adequately remove
the particulates and minerals in his water.
The filter appeared to be of excellent quality with three filter
chambers and well made, but it was a preassembled unit that I had never seen
before, and it was presented to me as assembled and ready to be mounted and
connected to the water lines. Mr***
chose the installation location and provided me with no instruction manual and
produced no information that anything was required other than mounting it on
the wall and connecting it to the system lines using whatever adapters,
fittings and valves that were necessary. I evaluated
the project, traveled to purchase the necessary fittings and installed the unit
where and how Mr*** requested, which was approximately how I would have
chosen to do it without Mr***’s input.
When the installation was complete, we checked for leaks, and Mr***
reported the upstairs’ fixtures were working correctlyThe filter system was securely
mounted and plumbed correctly. He paid
me the reduced amount, and we left. About an
hour or so later he called me saying the water flow was slowing down too much
when the pressure in the tank dropped too low before the pressure switch cycled
the pump back on and raised the pressure back above PSI. He apparently had not read the instructions,
assuming he had them or looked online, as he seemed to do for everything, and
learned that this filter, like no other I have seen or installed before required
a minimum of PSI to work correctly.
This requirement was never mentioned before, and I did not know this
filter had the minimum pressure requirement that no other filter I know of has
ever had. It was a simple adjustment to
the pressure switch that was needed. Pressure
switches come preset from the factory:
20-PSI, 30-PSI, and 40-PSI.
When I replaced the pressure switch on a previous trip, I replaced the
clogged or faulty switch with exactly the same model as I always do. The pressure switch on and off range is
usually chosen to match the pump and piping requirements and for this reason it
is wise to use identical parts, since repairmen usually do not have complete
knowledge of the pump and pipe capabilities.
The switches are adjustable, but it is better, quicker, and simpler to
use what has worked correctly, especially since manufactures produce switches
preset to the needed pressure ranges. I
immediately went back to Mr***’s house.
We were probably away from his house less than two hours. I set out to raise the cpressure of the
switch to PSI as Mr*** requested since he had learned this was required
after we left the first time. I began by
reading the instructions on the pressure switch for raising the cpressure
without raising the cut-off pressure above the pump and pipe safe operating
limits. Mr*** seemed to become very
agitated that I was doing this and accused me of not knowing what I was doing. I think it is always wise to follow current
instructions and do so whenever I can.
Although I have installed dozens of pressure switches in the last
several years, I always install the exact same switch that had been working
correctly with the system before failing.
Therefore, since I had not needed to adjust a switch for years, it
seemed prudent to refresh my knowledge and to make sure that there were no
design changes I needed to consider. At this
time, Mr*** took over demanding that I adjust this nut or that nut while
continuously checking the results upstairs.
To please Mr***, I chose to follow his instructions and after several
adjustments, he declared that it was set properly. It cut on at PSI and cut off at PSI. It was apparently working correctly, so I
left and did not ask him to pay for the second trip (approximately hours
work) although it would not have been necessary if I had been informed of the
PSI minimum that the filter required. I never heard from Mr*** again
and never had any knowledge that there was any problem until he complained to
the Revdex.com (Revdex.com). I
would have gladly tried to deal with any other problem if I had been given an
opportunity. I am always conscientious
about doing my work correctlyFor this reason, I have never had a complaint
with the Revdex.com or the Contractor’s Licensing Board in more than years. I stick by my slogan, “We are satisfied when
you are satisfied.” As for Mr
***’s complaint that after nearly four months he went to replace the filters
only to discover that the factory assembled filter system came with the filters
still wrapped in plastic, I can’t confirm or deny that this was true; I never
had any reason to check the filter cartridges.
I did not take the filters apart.
I had no instructions saying this needed to be done, and Mr*** never
asked me to do so. The filters were
presented to me by Mr*** as ready to be installed which I did in a
professional manor. I would
like to make some observations about Mr***’s other claims. Why would any manufacturer ship a filter
system already assembled for installation with the cartridges still wrapped in
plastic? If they did, I am sure they
would have included instructions to open the system and remove the plastic. Mr*** should have read these instructions
or learned about this requirement on line.
Also, if the filters were wrapped in plastic, how did water pass through
them at all and why did the system apparently respond and apparently work
exactly as it should after the correct pressure adjustments were made? No other filter cartridges I have installed
or replaced could be installed unless the plastic wrapper had been removed
first; they would not fit into the housing canister. If the
filters weren’t working, how did they get clogged before their projected life
span was up? In any case, filter life is
only a projection. The actual life of
any filter is determined in large part by the quality of the water filtered. As I understand it, Mr***’s whole purpose
in seeking out such a high quality filter was that his water quality was very
poor and he believed it was necessary. I
have many other customers with much simpler and less (presumably) efficient
filters that have to change their filters every two months or less or their
water flow stops completely. Poor water
quality is common in this area. In any
case, the pump still operated at the PSI to PSI pressure range as
required. Even if the cartridges were
wrapped, no additional load was placed on the pump which had been operating at
a lower pressure range before the filter was installed. The system apparently required the operating
range to be PSI to PSI. Even in
the unlikely event that the cartridges were factory installed still wrapped,
the operating pressure range was exactly the same wrapped or unwrapped (PSI
to PSI). If his pump failed, it
probably did so because of the increased demand placed on it and not because of
any alleged left on wrapping, which did not change the load. Also, at least 50% of the filters I change,
including my own, have what is apparently some type of organic material growing
on them and apparently has not caused health issues for anyone that I know
of. There is no sound basis for Mr
***’s claim that I caused “mold” to grow on the filter which in turn caused
his mother’s health issues. In any
case, the filter was procured by Mr***, installed according to his design,
and adjusted following his instructions.
If he had instructions, he never would share them, and choose to
micromanage the job himself apparently with internet information, which he did
not share in a timely fashion. If he had
any continued problems, I was never notified or given the opportunity to solve
the problem which I would have gladly done.
His absurd conclusion that I do not know what I am doing is based solely
on his disapproval of my desire to read the instructions on the pressure switch
before adjusting it. Also, years of
experience does not imply I know everything about every product especially
since new products are being introduced continuously. I believe he is simply looking for a scape
goat because his water system is so troubled and he has not been able to solve
the problems. I did a professional job
with the information provided on an unfamiliar product, followed Mr***’s
directions and demands and would have gladly read the instructions if provided
and I would have returned to help solve the problem if I had been given the
opportunity. The job was well done. The pressure range problem required only mere
adjustments to the switch, which would have been done on the first trip if I
had known that it was necessary. The
wraps, if they were indeed left on, which seems very unlikely, since the
performance of the system did not appear to be affected, would have been easily
removed if Mr*** knew it was necessary and shared that knowledge. Any negative results were due to Mr*** and
not QWFP

This is in response to [redacted]’s complaint against [redacted], Sr., d.b.a. Quality Work Fair Price (QWFP).            I have done
two jobs for the [redacted] family before the job I question, apparently with their
satisfaction since...

they called me back again, so they were well aware that my
rate is $65 per hour for me and a helper. 
They would be responsible for any repair materials and that I do not
mark up the price of any materials, but I do charge for traveling expenses to
procure these materials.  The closest
materials source is well over 20 miles away. 
The total they were asked to pay was the time plus the cost of the
materials and travel expenses.  He was
charged exactly what he was told he would be charged and at the same rate he
was charged before.  He incorrectly
claimed that the trip to procure the materials was too much so in an effort to
make the customer satisfied, deducted the travel charge to less than it
actually cost me.            Mr. [redacted]
informed me that he had searched online and found what he thought to be the
best filter available, because he felt that it was needed to adequately remove
the particulates and minerals in his water. 
The filter appeared to be of excellent quality with three filter
chambers and well made, but it was a preassembled unit that I had never seen
before, and it was presented to me as assembled and ready to be mounted and
connected to the water lines.  Mr. [redacted]
chose the installation location and provided me with no instruction manual and
produced no information that anything was required other than mounting it on
the wall and connecting it to the system lines using whatever adapters,
fittings and valves that were necessary.              I evaluated
the project, traveled to purchase the necessary fittings and installed the unit
where and how Mr. [redacted] requested, which was approximately how I would have
chosen to do it without Mr. [redacted]’s input. 
When the installation was complete, we checked for leaks, and Mr. [redacted]
reported the upstairs’ fixtures were working correctly. The filter system was securely
mounted and plumbed correctly.  He paid
me the reduced amount, and we left.            About an
hour or so later he called me saying the water flow was slowing down too much
when the pressure in the tank dropped too low before the pressure switch cycled
the pump back on and raised the pressure back above 40 PSI.  He apparently had not read the instructions,
assuming he had them or looked online, as he seemed to do for everything, and
learned that this filter, like no other I have seen or installed before required
a minimum of 40 PSI to work correctly. 
This requirement was never mentioned before, and I did not know this
filter had the minimum pressure requirement that no other filter I know of has
ever had.  It was a simple adjustment to
the pressure switch that was needed.            Pressure
switches come preset from the factory: 
20-40 PSI, 30-50 PSI, and 40-60 PSI. 
When I replaced the pressure switch on a previous trip, I replaced the
clogged or faulty switch with exactly the same model as I always do.  The pressure switch on and off range is
usually chosen to match the pump and piping requirements and for this reason it
is wise to use identical parts, since repairmen usually do not have complete
knowledge of the pump and pipe capabilities. 
The switches are adjustable, but it is better, quicker, and simpler to
use what has worked correctly, especially since manufactures produce switches
preset to the needed pressure ranges.            I
immediately went back to Mr. [redacted]’s house. 
We were probably away from his house less than two hours.  I set out to raise the cut-on pressure of the
switch to 40 PSI as Mr. [redacted] requested since he had learned this was required
after we left the first time.  I began by
reading the instructions on the pressure switch for raising the cut-on pressure
without raising the cut-off pressure above the pump and pipe safe operating
limits.  Mr. [redacted] seemed to become very
agitated that I was doing this and accused me of not knowing what I was doing.  I think it is always wise to follow current
instructions and do so whenever I can. 
Although I have installed dozens of pressure switches in the last
several years, I always install the exact same switch that had been working
correctly with the system before failing. 
Therefore, since I had not needed to adjust a switch for years, it
seemed prudent to refresh my knowledge and to make sure that there were no
design changes I needed to consider.            At this
time, Mr. [redacted] took over demanding that I adjust this nut or that nut while
continuously checking the results upstairs. 
To please Mr. [redacted], I chose to follow his instructions and after several
adjustments, he declared that it was set properly.  It cut on at 40 PSI and cut off at 65 PSI.  It was apparently working correctly, so I
left and did not ask him to pay for the second trip (approximately 2 hours
work) although it would not have been necessary if I had been informed of the
40 PSI minimum that the filter required.  I never heard from Mr. [redacted] again
and never had any knowledge that there was any problem until he complained to
the Revdex.com (Revdex.com).  I
would have gladly tried to deal with any other problem if I had been given an
opportunity.  I am always conscientious
about doing my work correctly. For this reason, I have never had a complaint
with the Revdex.com or the Contractor’s Licensing Board in more than 30 years.  I stick by my slogan, “We are satisfied when
you are satisfied.”            As for Mr.
[redacted]’s complaint that after nearly four months he went to replace the filters
only to discover that the factory assembled filter system came with the filters
still wrapped in plastic, I can’t confirm or deny that this was true; I never
had any reason to check the filter cartridges. 
I did not take the filters apart. 
I had no instructions saying this needed to be done, and Mr. [redacted] never
asked me to do so.  The filters were
presented to me by Mr. [redacted] as ready to be installed which I did in a
professional manor.            I would
like to make some observations about Mr. [redacted]’s other claims.  Why would any manufacturer ship a filter
system already assembled for installation with the cartridges still wrapped in
plastic?  If they did, I am sure they
would have included instructions to open the system and remove the plastic.  Mr. [redacted] should have read these instructions
or learned about this requirement on line. 
Also, if the filters were wrapped in plastic, how did water pass through
them at all and why did the system apparently respond and apparently work
exactly as it should after the correct pressure adjustments were made?  No other filter cartridges I have installed
or replaced could be installed unless the plastic wrapper had been removed
first; they would not fit into the housing canister.            If the
filters weren’t working, how did they get clogged before their projected life
span was up?  In any case, filter life is
only a projection.  The actual life of
any filter is determined in large part by the quality of the water filtered.  As I understand it, Mr. [redacted]’s whole purpose
in seeking out such a high quality filter was that his water quality was very
poor and he believed it was necessary.  I
have many other customers with much simpler and less (presumably) efficient
filters that have to change their filters every two months or less or their
water flow stops completely.  Poor water
quality is common in this area.  In any
case, the pump still operated at the 40 PSI to 65 PSI pressure range as
required.  Even if the cartridges were
wrapped, no additional load was placed on the pump which had been operating at
a lower pressure range before the filter was installed.  The system apparently required the operating
range to be 40 PSI to 65 PSI.  Even in
the unlikely event that the cartridges were factory installed still wrapped,
the operating pressure range was exactly the same wrapped or unwrapped (40 PSI
to 65 PSI).  If his pump failed, it
probably did so because of the increased demand placed on it and not because of
any alleged left on wrapping, which did not change the load.  Also, at least 50% of the filters I change,
including my own, have what is apparently some type of organic material growing
on them and apparently has not caused health issues for anyone that I know
of.  There is no sound basis for Mr.
[redacted]’s claim that I caused “mold” to grow on the filter which in turn caused
his mother’s health issues.            In any
case, the filter was procured by Mr. [redacted], installed according to his design,
and adjusted following his instructions. 
If he had instructions, he never would share them, and choose to
micromanage the job himself apparently with internet information, which he did
not share in a timely fashion.              If he had
any continued problems, I was never notified or given the opportunity to solve
the problem which I would have gladly done. 
His absurd conclusion that I do not know what I am doing is based solely
on his disapproval of my desire to read the instructions on the pressure switch
before adjusting it.  Also, 30 years of
experience does not imply I know everything about every product especially
since new products are being introduced continuously.  I believe he is simply looking for a scape
goat because his water system is so troubled and he has not been able to solve
the problems.  I did a professional job
with the information provided on an unfamiliar product, followed Mr. [redacted]’s
directions and demands and would have gladly read the instructions if provided
and I would have returned to help solve the problem if I had been given the
opportunity.  The job was well done.  The pressure range problem required only mere
adjustments to the switch, which would have been done on the first trip if I
had known that it was necessary.  The
wraps, if they were indeed left on, which seems very unlikely, since the
performance of the system did not appear to be affected, would have been easily
removed if Mr. [redacted] knew it was necessary and shared that knowledge.  Any negative results were due to Mr. [redacted] and
not QWFP.

Review: I have already discussed with owner trying to overcharge us on labor, poor service, etc. today I decided to change water filters (he installed unit) due to bad smelling water even though they are not due to be changed till September. When I removed covers I found that filters had not even been unwrapped and were placed on unit this way. It now makes it clear why our water pump burned out and why my mother has been sick (mold is growing in plastic wrapped filters). The service I received from this company was a joke, half the work he did not know how to do and I even had to go online and show him the right way. It says 30 years experience on his card and website yet I did not see any in my opinion. We have had to pay for pump repairs, filters before they were needed, valves on both toilets due to sediment in water, etc.! This company has been a nightmare and I'm hoping the Revdex.com can help resolve it before I am forced to take legal action. Thank you.Desired Settlement: We have spent to date almost the full cost of this job on repairs and not counting medical expenses my mother has spent trying to figure out why she was breaking out in hives, rashes and being ill. (She is allergic to mold, she even just went 2 weeks ago to allergist to figure out why she was breaking out so bad!)! This has been a nightmare and I want it to end, just refund our money and be done! To open those filters today and see the job AGAIN was done halfway...words cannot express but atleast now my mother knows what's wrong and we can fix it. Thank you for your time in this matter.

Business

Response:

This is in response to [redacted]’s complaint against [redacted], Sr., d.b.a. Quality Work Fair Price (QWFP). I have done

two jobs for the [redacted] family before the job I question, apparently with their

satisfaction since they called me back again, so they were well aware that my

rate is $65 per hour for me and a helper.

They would be responsible for any repair materials and that I do not

mark up the price of any materials, but I do charge for traveling expenses to

procure these materials. The closest

materials source is well over 20 miles away.

The total they were asked to pay was the time plus the cost of the

materials and travel expenses. He was

charged exactly what he was told he would be charged and at the same rate he

was charged before. He incorrectly

claimed that the trip to procure the materials was too much so in an effort to

make the customer satisfied, deducted the travel charge to less than it

actually cost me. Mr. [redacted]

informed me that he had searched online and found what he thought to be the

best filter available, because he felt that it was needed to adequately remove

the particulates and minerals in his water.

The filter appeared to be of excellent quality with three filter

chambers and well made, but it was a preassembled unit that I had never seen

before, and it was presented to me as assembled and ready to be mounted and

connected to the water lines. Mr. [redacted]

chose the installation location and provided me with no instruction manual and

produced no information that anything was required other than mounting it on

the wall and connecting it to the system lines using whatever adapters,

fittings and valves that were necessary. I evaluated

the project, traveled to purchase the necessary fittings and installed the unit

where and how Mr. [redacted] requested, which was approximately how I would have

chosen to do it without Mr. [redacted]’s input.

When the installation was complete, we checked for leaks, and Mr. [redacted]

reported the upstairs’ fixtures were working correctly. The filter system was securely

mounted and plumbed correctly. He paid

me the reduced amount, and we left. About an

hour or so later he called me saying the water flow was slowing down too much

when the pressure in the tank dropped too low before the pressure switch cycled

the pump back on and raised the pressure back above 40 PSI. He apparently had not read the instructions,

assuming he had them or looked online, as he seemed to do for everything, and

learned that this filter, like no other I have seen or installed before required

a minimum of 40 PSI to work correctly.

This requirement was never mentioned before, and I did not know this

filter had the minimum pressure requirement that no other filter I know of has

ever had. It was a simple adjustment to

the pressure switch that was needed. Pressure

switches come preset from the factory:

20-40 PSI, 30-50 PSI, and 40-60 PSI.

When I replaced the pressure switch on a previous trip, I replaced the

clogged or faulty switch with exactly the same model as I always do. The pressure switch on and off range is

usually chosen to match the pump and piping requirements and for this reason it

is wise to use identical parts, since repairmen usually do not have complete

knowledge of the pump and pipe capabilities.

The switches are adjustable, but it is better, quicker, and simpler to

use what has worked correctly, especially since manufactures produce switches

preset to the needed pressure ranges. I

immediately went back to Mr. [redacted]’s house.

We were probably away from his house less than two hours. I set out to raise the cut-on pressure of the

switch to 40 PSI as Mr. [redacted] requested since he had learned this was required

after we left the first time. I began by

reading the instructions on the pressure switch for raising the cut-on pressure

without raising the cut-off pressure above the pump and pipe safe operating

limits. Mr. [redacted] seemed to become very

agitated that I was doing this and accused me of not knowing what I was doing. I think it is always wise to follow current

instructions and do so whenever I can.

Although I have installed dozens of pressure switches in the last

several years, I always install the exact same switch that had been working

correctly with the system before failing.

Therefore, since I had not needed to adjust a switch for years, it

seemed prudent to refresh my knowledge and to make sure that there were no

design changes I needed to consider. At this

time, Mr. [redacted] took over demanding that I adjust this nut or that nut while

continuously checking the results upstairs.

To please Mr. [redacted], I chose to follow his instructions and after several

adjustments, he declared that it was set properly. It cut on at 40 PSI and cut off at 65 PSI. It was apparently working correctly, so I

left and did not ask him to pay for the second trip (approximately 2 hours

work) although it would not have been necessary if I had been informed of the

40 PSI minimum that the filter required. I never heard from Mr. [redacted] again

and never had any knowledge that there was any problem until he complained to

the Revdex.com (Revdex.com). I

would have gladly tried to deal with any other problem if I had been given an

opportunity. I am always conscientious

about doing my work correctly. For this reason, I have never had a complaint

with the Revdex.com or the Contractor’s Licensing Board in more than 30 years. I stick by my slogan, “We are satisfied when

you are satisfied.” As for Mr.

[redacted]’s complaint that after nearly four months he went to replace the filters

only to discover that the factory assembled filter system came with the filters

still wrapped in plastic, I can’t confirm or deny that this was true; I never

had any reason to check the filter cartridges.

I did not take the filters apart.

I had no instructions saying this needed to be done, and Mr. [redacted] never

asked me to do so. The filters were

presented to me by Mr. [redacted] as ready to be installed which I did in a

professional manor. I would

like to make some observations about Mr. [redacted]’s other claims. Why would any manufacturer ship a filter

system already assembled for installation with the cartridges still wrapped in

plastic? If they did, I am sure they

would have included instructions to open the system and remove the plastic. Mr. [redacted] should have read these instructions

or learned about this requirement on line.

Also, if the filters were wrapped in plastic, how did water pass through

them at all and why did the system apparently respond and apparently work

exactly as it should after the correct pressure adjustments were made? No other filter cartridges I have installed

or replaced could be installed unless the plastic wrapper had been removed

first; they would not fit into the housing canister. If the

filters weren’t working, how did they get clogged before their projected life

span was up? In any case, filter life is

only a projection. The actual life of

any filter is determined in large part by the quality of the water filtered. As I understand it, Mr. [redacted]’s whole purpose

in seeking out such a high quality filter was that his water quality was very

poor and he believed it was necessary. I

have many other customers with much simpler and less (presumably) efficient

filters that have to change their filters every two months or less or their

water flow stops completely. Poor water

quality is common in this area. In any

case, the pump still operated at the 40 PSI to 65 PSI pressure range as

required. Even if the cartridges were

wrapped, no additional load was placed on the pump which had been operating at

a lower pressure range before the filter was installed. The system apparently required the operating

range to be 40 PSI to 65 PSI. Even in

the unlikely event that the cartridges were factory installed still wrapped,

the operating pressure range was exactly the same wrapped or unwrapped (40 PSI

to 65 PSI). If his pump failed, it

probably did so because of the increased demand placed on it and not because of

any alleged left on wrapping, which did not change the load. Also, at least 50% of the filters I change,

including my own, have what is apparently some type of organic material growing

on them and apparently has not caused health issues for anyone that I know

of. There is no sound basis for Mr.

[redacted]’s claim that I caused “mold” to grow on the filter which in turn caused

his mother’s health issues. In any

case, the filter was procured by Mr. [redacted], installed according to his design,

and adjusted following his instructions.

If he had instructions, he never would share them, and choose to

micromanage the job himself apparently with internet information, which he did

not share in a timely fashion. If he had

any continued problems, I was never notified or given the opportunity to solve

the problem which I would have gladly done.

His absurd conclusion that I do not know what I am doing is based solely

on his disapproval of my desire to read the instructions on the pressure switch

before adjusting it. Also, 30 years of

experience does not imply I know everything about every product especially

since new products are being introduced continuously. I believe he is simply looking for a scape

goat because his water system is so troubled and he has not been able to solve

the problems. I did a professional job

with the information provided on an unfamiliar product, followed Mr. [redacted]’s

directions and demands and would have gladly read the instructions if provided

and I would have returned to help solve the problem if I had been given the

opportunity. The job was well done. The pressure range problem required only mere

adjustments to the switch, which would have been done on the first trip if I

had known that it was necessary. The

wraps, if they were indeed left on, which seems very unlikely, since the

performance of the system did not appear to be affected, would have been easily

removed if Mr. [redacted] knew it was necessary and shared that knowledge. Any negative results were due to Mr. [redacted] and

not QWFP.

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Description: Home Improvements, Contractor - Commercial, Construction & Remodeling Services, Awnings & Canopies, Home Improvements - Additions, Contractors - Flooring, Plumbers - Commercial, Kitchen & Bath - Design & Remodeling, Garage Builders, Residential Remodelers (NAICS: 236118)

Address: Clarksville, Virginia, United States, 23927-2722

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