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Quality Work for Less

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Quality Work for Less Reviews (2)

I am quite taken aback regarding this complaint as I finished this deck to the customers' satisfaction months ago and when it was completed, the [redacted] who are writing this complaint, were highly satisfied and were very pleased with the finished product.  I had corresponded several...

times after the deck was built with [redacted] and he never once told me of any problems, concerns or complaints he had about my work.  This deck was built to code and was approved by the [redacted] Township Building and Zoning Dept, Control #[redacted], Permit #[redacted] dated May 30, 2014.  Months later on 10/6/14, I received a notice in the mail from [redacted] Township of a Violation Order to Terminate.  This came out of the blue as I had already received Final Approval from the [redacted] Township.  Upon receiving this notice I called the [redacted] on three separate occasions, once speaking with [redacted] and two other times leaving a detailed voice mail message.  I discussed with [redacted] that I would gladly come back and jack the deck up and rectify whatever was necessary (although I find it extremely odd that after Final Approval there is a Violation.  I do not understand this at all).  [redacted] told me he would get back to me in "a few Mondays" as he would be off then.  He never called me back.  I proceeded to leave two more messages after speaking with him and he did not return my telephone calls.  In Mrs. [redacted] complaint she first stated that I did offer to come back and jack the deck up and then states that she has not received a call yet from me which is untrue.  My telephone records will show the phone calls placed to their home.  As for Mrs. [redacted] last request for one-half of their money back, I do not know why she now wants her money back as I built a deck to code, received proper permits and approvals and the customers were both happy, satisfied and complimentary to me once it was completed.  I have never heard back from them regarding any problem in order to resolve any possible issues, yet [redacted] decided to contact you and file this complaint instead.  I was very clear that I was more than willing to rectify any and all issues IF there were any.  As I stated before I have Final Approval from [redacted] Township and none of this makes any sense to me.  I have lost sleep over this situation as I take pride in my work and my character is not one to walk away from a problem.  I wish [redacted] would have responded to my telephone calls so that I could have addressed any possible issues with her.Sincerely,[redacted]Quality Work for Less

Complaint: [redacted]
I am rejecting this response because: I agree [redacted] spoke to my husband. The second time my husband called him the problems were addressed by my husband. [redacted] himself said he would jack the deck up and never called back to make any appointments. As the person who built it wouldn't you reach out to the customer and ask when you could come by.  That never happened, the next phone call my husband received is when [redacted] received the citation from the town. He then left a message on my husband's voice mail stating he was going to the town the following day to address it. The following day my husband received another call from [redacted] saying the citation was from my neighbor and not to worry. I also saved that message. So yes phone records will show he called my husband but I also saved the messages and can prove again you are a liar and not a man of your word. Oh and as for you losing sleep over this, I highly doubt you have lost as much as me addition to the money I paid you and the money I have to pay to have it fixed. 
Regards,
[redacted]

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Address: 53 Old Queens Blvd, Manalapan, New Jersey, United States, 07726-3643

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