Quantico Arms & Tactical Supply Reviews (1)
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Quantico Arms & Tactical Supply Rating
Description: Army & Navy Goods
Address: 12314 Pacific Hwy SW, Lakewood, Washington, United States, 98499-1037
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Review: I called Quantico Tactical on Jan. 17 and spoke with an employee named [redacted], and I placed an order for 2 rifles. I asked how long it would take to process my order and was told "it will be 3-4 weeks at the latest." On Feb. 28 I sent an email to [redacted] requesting an update on my order since it was late. I receieved a reply that was a "copy and paste" generic response saying that orders were delayed. I replied that I completely understood the current market and the delay, but I still wanted an estimate. I was ignored and never recieved a reply.
On March 27, a full 2 months late with no explaination, I finally recieved ONE rifle instead of 2. I checked my account and was only charged for one, but I had ordered 2. I checked my order status using the Quantico Website since their employees are incapable of answering the phone or emails, and it showed that my second rifle was still "pending". I again attempted to contact the company and could not get a reply.
On April 23 I finally sent an email complaint to Quantico addressed "ATTN: Management" and detailed what I have listed above- the dates of my order, the repeated attempts to talk to someone about my order status, and the complete disregard of their employees. In my email I requested that Quantico either fulfill my order for the second rifle or cancel it if they could not meet their contractual obligation. I again did not ever recieve a response. Additional phone calls were not answered nor returned.
It is now May 27, a full FIVE MONTHS since I placed my order and a full month since my previous attempt to contact someone at this company. My order is still listed as "Pending" and I still cannot contact anyone there. It is obvious at this point that I am being intentionally ignored.
I am done trying to deal with this company. I want my order cancelled immediately and Quantico refuses to do so. I am concerned that these people will, at some random date, pull $1000 out of my checking account without warning since they have refused to fulfill or cancel my order. If this does occur and it results in overdraft/penalty fees with my bank, my attorney will be contacting them to collect these fees in addition to legal fees. I am curious to see if they try to ignore a court subpoena.
Thank you Revdex.com for your attention and assistance in resolving this matter for me. It should be noted that I have saved all records and emails to support all claims I have made above. If additional information is needed please contact me.Desired Settlement: I want my order cancelled immediately. I'm also requesting written confirmation that my order has been cancelled and that I will not be billed for any additional charges. I don't trust these people to do anything else but cancel my order.