Dear Corresponding Revdex.com Representative,With regard to Complaint ID # [redacted] our organization was able to arrive at an amicable resolution with the complainantOn 1.29.2015, a full refund in the amount of $was issued to the complainantEvidence of the transaction has been attached to this correspondence for your reviewThe complainant has communicated via email correspondence to our organization that she is already in receipt of the refund.This correspondence should provide sufficient evidence of a positive resolution to the issue in questionPlease advise as to whether there is anything further that you might require from us at this time to close this caseThank you for your time and attention
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me From: [redacted] [mailto: [redacted] ] Sent: Sunday, May 03, 10:PMTo: [email protected]: Re complaint [redacted] Hello, I have been in contact with Customer Service Manager, [redacted] , at the company They are supposed to send me a return label so I can send them the screen back Once the screen is returned, they will send me a new one and schedule installation Thank you for your help in this matterSincerely, [redacted] Regards, [redacted] ***
Dear Ms ***,I was nominated internally to investigate and respond with complete facts and details.Please note we are committed to highest level of customer satisfaction, however we would at times it becomes difficult to achieve the customer satisfaction in cases where customers them selves are not clear what they want and breach the trust by going back on their words or taking advantage of the situation.Please note we had agreed to refund dollars as per our refund policy and to which you has fully accepted on March 7th, however we consider it as misrepresentation of facts since while agreeing for the dollars you filled for a charge back with your card company which was totally contradictory to what you had agreed with us.You had again contacted us on May 11th and this time we asked you to give us in writing since last time you had gone back on your wordsYour email confirmation is enclosed for your referenceWe had internally processed your refund which takes to days, however again you misrepresented the facts and filled for a Revdex.com complaint asking for full refund on 15th which is highly unacceptable and unethical transaction practice.Hence we have paused the refund of dollars and passed on the details to our legal department for proper documentation with you before we release the moneyPlease note we would be free to file for any administrative cost along with defamation charges since you have repeatedly given information to various outside agencies such as your bank and Revdex.com which may have caused us cost and loss of reputationYou are free to write to our Legal head [redacted] and or head customer care [redacted] SarahCopy of your email:-------- Forwarded Message --------Subject: Cancel membershipDate: Mon, May 23:03:+(UTC)From: [redacted] *** < [redacted] Reply-To: [redacted] *** < [redacted] >To: [redacted] >Per our phone conversation I am giving permission for you to cancel my subscription and issue a refund of back on to my credit credit.Thank you [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meFrom: [redacted] [mailto: [redacted] ] Sent: Sunday, May 03, 10:PMTo: [email protected]: Re complaint [redacted] Hello, I have been in contact with Customer Service Manager, [redacted] , at the company They are supposed to send me a return label so I can send them the screen back Once the screen is returned, they will send me a new one and schedule installation Thank you for your help in this matterSincerely, [redacted] Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I was send this email by the company and they have not given me back my refund and every time I call them there line is busy or goes unanswered the need to be shut down because they are scamming people and I would now a full refund and something to be done about this company On Friday, May 15, 10:AM, [redacted] > wrote: Hi [redacted] ,As per our discussion we already processed the refund of $back in your card Hence you will receive the money in your same card within 5-Business days .Please feel free to call us at our customer service number as mentioned below .-- Best Regards,Bob WCustomer CareQUANTM Technologies Inc Regards, [redacted] I was send this email by the company and they have not given me back my refund and every time I call them there line is busy or goes unanswered the need to be shut down because they are scamming people and I would now a full refund and something to be done about this company On Friday, May 15, 10:AM, Care Coteq wrote: Hi [redacted] ,As per our discussion we already processed the refund of $back in your card Hence you will receive the money in your same card within 5-Business days .Please feel free to call us at our customer service number as mentioned below .-- Best Regards,Bob WhiteCustomer CareQUANTM Technologies IncSeventh Street, Milford, PA 18337Toll Free: | [email protected] www.consumerteq.com | www.coteq.co | www.teqglobal.co I was send this email by the company and they have not given me back my refund and every time I call them there line is busy or goes unanswered the need to be shut down because they are scamming people and I would now a full refund and something to be done about this company On Friday, May 15, 10:AM, Care Coteq wrote: Hi [redacted] ,As per our discussion we already processed the refund of $back in your card Hence you will receive the money in your same card within 5-Business days .Please feel free to call us at our customer service number as mentioned below .-- Best Regards,Bob WhiteCustomer CareQUANTM Technologies IncSeventh Street, Milford, PA 18337Toll Free: | [email protected] www.consumerteq.com | www.coteq.co | www.teqglobal.co
Dear Revdex.com Correspondent,With regard to a resolution to Complaint # [redacted] , the issue with Ms [redacted] was reconciled on January 7th, 2015, at which time a full refund of $was credited back to her credit cardPlease see the attached screen shot that shows this transaction in QuantM's payment gatewayGiven the variability in the amount of time that it takes for a credit be processed (dependent upon the card issuer), Ms [redacted] should have received the credit to her account within 3-business days of its issuance.At this time, it is our hope that Ms [redacted] confirms with the Revdex.com that she is in fact satisfied with this outcome and that this case could be closedPlease advise as to whether you require anything more from QuantM at this timeThank you for your time and attention.Regards, [redacted]
Dear Customer,My name is Sanjay and I am head customer care for QuantM Technologies Incand am responsible for all customer concerns.We are a million dollar services company, serving mid size businesses and homes users for plus years and currently have more than 350,active list of users and companies who are using our servicesWe are very serious about the overall satisfaction of our customers and as a organisation we are committed to make every effort to ensure that our customers receive the same level of service and support that they would expect from an professional company like ours.We have taken a note of your complaint and have had thorough internal investigation about the whole transaction and following is our finding:((Customer called on 11/14/with a printer issueAs per the notes from the Technician (Meenakshi K) printer issue was fixed and the tech team needs to just install AVG and C CleanerThe Tech Team installed the software and got the SCR.It seems that customer started facing issues with the printer again and had to replace itHe called back for Refund and was offered partial refund by the tech team after deducting the cost for C Cleaner, AVG and for One Time Fix but customer said that I'll call my bank and hung up.Suresh of our customer sat team called back the customer on 11/24/and tried to discuss the issue but customer was adamant and hung up))We have also listen to the entire support delivery process call and have the following observations:We always advise, educate and request our customers to study the contract which we sign with every customer about our detailed terms and conditions and also read our payments and refund policy at http:// [redacted] / We expect our customers to file for refunds as per the policy and if for any reason they want an deviation from the policy and would like a higher refund then it should come as an exception request not as filing for a refund from the credit card company under mentioning that it as "fraud transaction" or using a dispute forum like Revdex.com as a platform for a requesting for refunds.On behalf of the orgnisation I would take strong objection the word "fake signature" as we do not collect any customer feedback on customer sat ourseveles but we use a reputed third part www[redacted] who use a expreemly sophisticated system to capture and record cusotmer feedback that includes custoemr machne IP and location.Considering the services delivered by us and unsustainable statement to the credit card company by the customer we have rejected the customer refund requestand we would not be able to process any / part of his refund as a "dispute"However we would never like to see a unhappy customer so we would strongly advice Mr [redacted] to reconsider his request and if he still feels that he would like the billing department to reevalute his request then he should follow the process as mentioned on our http:// [redacted] /Assuring you best of our services and cooperation at all timeYours SincerelySanjay BHead Customer Care
Complaint: [redacted] I am rejecting this response because: I filed a complaint against this same company a few weeks ago under case ID [redacted] . I closed the case after the company agreed to give me a partial payment of $100 out of $329 and fix my computer. I received the $100, but they now... say they are not obligated to fix my computer even though that's what was agreed upon.I would like my computer to be reassembled together correctly and never to deal with COTEQ again. The other alternative is that I get the remaining refund, and never deal with COTEQ again. Regards, [redacted] ***
Dear Corresponding Revdex.com Representative,With regard to Complaint ID # [redacted] our organization was able to arrive at an amicable resolution with the complainantOn 1.29.2015, a full refund in the amount of $was issued to the complainantEvidence of the transaction has been attached to this correspondence for your reviewThe complainant has communicated via email correspondence to our organization that she is already in receipt of the refund.This correspondence should provide sufficient evidence of a positive resolution to the issue in questionPlease advise as to whether there is anything further that you might require from us at this time to close this caseThank you for your time and attention
Am happy with service
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me From: [redacted] [mailto: [redacted] ] Sent: Sunday, May 03, 10:PMTo: [email protected]: Re complaint [redacted] Hello, I have been in contact with Customer Service Manager, [redacted] , at the company They are supposed to send me a return label so I can send them the screen back Once the screen is returned, they will send me a new one and schedule installation Thank you for your help in this matterSincerely, [redacted] Regards, [redacted] ***
I recently called Coteq because I was having major issuesThey were very pleasant and helpfulBy the end, my issues were resolved in a timely manner
very helpful corrected all issues
Dear Ms ***,I was nominated internally to investigate and respond with complete facts and details.Please note we are committed to highest level of customer satisfaction, however we would at times it becomes difficult to achieve the customer satisfaction in cases where customers them selves are not clear what they want and breach the trust by going back on their words or taking advantage of the situation.Please note we had agreed to refund dollars as per our refund policy and to which you has fully accepted on March 7th, however we consider it as misrepresentation of facts since while agreeing for the dollars you filled for a charge back with your card company which was totally contradictory to what you had agreed with us.You had again contacted us on May 11th and this time we asked you to give us in writing since last time you had gone back on your wordsYour email confirmation is enclosed for your referenceWe had internally processed your refund which takes to days, however again you misrepresented the facts and filled for a Revdex.com complaint asking for full refund on 15th which is highly unacceptable and unethical transaction practice.Hence we have paused the refund of dollars and passed on the details to our legal department for proper documentation with you before we release the moneyPlease note we would be free to file for any administrative cost along with defamation charges since you have repeatedly given information to various outside agencies such as your bank and Revdex.com which may have caused us cost and loss of reputationYou are free to write to our Legal head [redacted] and or head customer care [redacted] SarahCopy of your email:-------- Forwarded Message --------Subject: Cancel membershipDate: Mon, May 23:03:+(UTC)From: [redacted] *** < [redacted] Reply-To: [redacted] *** < [redacted] >To: [redacted] >Per our phone conversation I am giving permission for you to cancel my subscription and issue a refund of back on to my credit credit.Thank you [redacted] ***
Yes I am happy with the services
I was very pleased with the service I received today
thank you for your help!
I am happy with the services
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meFrom: [redacted] [mailto: [redacted] ] Sent: Sunday, May 03, 10:PMTo: [email protected]: Re complaint [redacted] Hello, I have been in contact with Customer Service Manager, [redacted] , at the company They are supposed to send me a return label so I can send them the screen back Once the screen is returned, they will send me a new one and schedule installation Thank you for your help in this matterSincerely, [redacted] Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I was send this email by the company and they have not given me back my refund and every time I call them there line is busy or goes unanswered the need to be shut down because they are scamming people and I would now a full refund and something to be done about this company On Friday, May 15, 10:AM, [redacted] > wrote: Hi [redacted] ,As per our discussion we already processed the refund of $back in your card Hence you will receive the money in your same card within 5-Business days .Please feel free to call us at our customer service number as mentioned below .-- Best Regards,Bob WCustomer CareQUANTM Technologies Inc Regards, [redacted] I was send this email by the company and they have not given me back my refund and every time I call them there line is busy or goes unanswered the need to be shut down because they are scamming people and I would now a full refund and something to be done about this company On Friday, May 15, 10:AM, Care Coteq wrote: Hi [redacted] ,As per our discussion we already processed the refund of $back in your card Hence you will receive the money in your same card within 5-Business days .Please feel free to call us at our customer service number as mentioned below .-- Best Regards,Bob WhiteCustomer CareQUANTM Technologies IncSeventh Street, Milford, PA 18337Toll Free: | [email protected] www.consumerteq.com | www.coteq.co | www.teqglobal.co I was send this email by the company and they have not given me back my refund and every time I call them there line is busy or goes unanswered the need to be shut down because they are scamming people and I would now a full refund and something to be done about this company On Friday, May 15, 10:AM, Care Coteq wrote: Hi [redacted] ,As per our discussion we already processed the refund of $back in your card Hence you will receive the money in your same card within 5-Business days .Please feel free to call us at our customer service number as mentioned below .-- Best Regards,Bob WhiteCustomer CareQUANTM Technologies IncSeventh Street, Milford, PA 18337Toll Free: | [email protected] www.consumerteq.com | www.coteq.co | www.teqglobal.co
Service was very helpful - computer is working great again
Dear Revdex.com Correspondent,With regard to a resolution to Complaint # [redacted] , the issue with Ms [redacted] was reconciled on January 7th, 2015, at which time a full refund of $was credited back to her credit cardPlease see the attached screen shot that shows this transaction in QuantM's payment gatewayGiven the variability in the amount of time that it takes for a credit be processed (dependent upon the card issuer), Ms [redacted] should have received the credit to her account within 3-business days of its issuance.At this time, it is our hope that Ms [redacted] confirms with the Revdex.com that she is in fact satisfied with this outcome and that this case could be closedPlease advise as to whether you require anything more from QuantM at this timeThank you for your time and attention.Regards, [redacted]
Dear Customer,My name is Sanjay and I am head customer care for QuantM Technologies Incand am responsible for all customer concerns.We are a million dollar services company, serving mid size businesses and homes users for plus years and currently have more than 350,active list of users and companies who are using our servicesWe are very serious about the overall satisfaction of our customers and as a organisation we are committed to make every effort to ensure that our customers receive the same level of service and support that they would expect from an professional company like ours.We have taken a note of your complaint and have had thorough internal investigation about the whole transaction and following is our finding:((Customer called on 11/14/with a printer issueAs per the notes from the Technician (Meenakshi K) printer issue was fixed and the tech team needs to just install AVG and C CleanerThe Tech Team installed the software and got the SCR.It seems that customer started facing issues with the printer again and had to replace itHe called back for Refund and was offered partial refund by the tech team after deducting the cost for C Cleaner, AVG and for One Time Fix but customer said that I'll call my bank and hung up.Suresh of our customer sat team called back the customer on 11/24/and tried to discuss the issue but customer was adamant and hung up))We have also listen to the entire support delivery process call and have the following observations:We always advise, educate and request our customers to study the contract which we sign with every customer about our detailed terms and conditions and also read our payments and refund policy at http:// [redacted] / We expect our customers to file for refunds as per the policy and if for any reason they want an deviation from the policy and would like a higher refund then it should come as an exception request not as filing for a refund from the credit card company under mentioning that it as "fraud transaction" or using a dispute forum like Revdex.com as a platform for a requesting for refunds.On behalf of the orgnisation I would take strong objection the word "fake signature" as we do not collect any customer feedback on customer sat ourseveles but we use a reputed third part www[redacted] who use a expreemly sophisticated system to capture and record cusotmer feedback that includes custoemr machne IP and location.Considering the services delivered by us and unsustainable statement to the credit card company by the customer we have rejected the customer refund requestand we would not be able to process any / part of his refund as a "dispute"However we would never like to see a unhappy customer so we would strongly advice Mr [redacted] to reconsider his request and if he still feels that he would like the billing department to reevalute his request then he should follow the process as mentioned on our http:// [redacted] /Assuring you best of our services and cooperation at all timeYours SincerelySanjay BHead Customer Care
excellent service
Sunny (tech) was very helpful and was a pleasure to talk to while he was working
I appreciate QuantM Technologies Inc for helping me with any issue I have about my computer quickly and efficientlyI am a happy customer
Complaint: [redacted] I am rejecting this response because: I filed a complaint against this same company a few weeks ago under case ID [redacted] . I closed the case after the company agreed to give me a partial payment of $100 out of $329 and fix my computer. I received the $100, but they now... say they are not obligated to fix my computer even though that's what was agreed upon.I would like my computer to be reassembled together correctly and never to deal with COTEQ again. The other alternative is that I get the remaining refund, and never deal with COTEQ again. Regards, [redacted] ***
This service has been very useful