Quantum Networks

Review: On March **, 2014, I purchased a pen-reader for $229.99.

Wizcom ReadingPen TS Portable Handheld Reading Tutor Scanner

There was an error in my billing and mailing address. That error appears below.

[redacted] My postal mail box is located in [redacted]. It is not located in [redacted]. Via e-mail, I made a correction on my address on March **. Yet, the mailing address was never edited. The product was returned to the facility on April **.

When I followed-up again on May *, I received the following reply: "I have made a note in your account and once we do get the item back you will be notofied for an Updated address to re-ship this item".Desired Settlement: I want to be refunded for the item. It was never received.

Business

Response:

Dear Revdex.com,

?We spoke with this customer at length today. All concerns were addressed and we were able to resolve this issue with the customer. A full refund will be issued. As such please remove this complaint as it has already been resolved .

Sincerely

Review: I ordered 9 microphones. Of the 9 ordered 1 arrived damaged (broken at the neck). There was no damage to its box so I suspect it was already damaged when boxed at manufacture. I contacted Quantum twice and they responded on the second request. They claimed that my delivery date was 5/**/2013 which was actually my order date. ,Desired Settlement: I would like an exchange or refund.

Business

Response:

The consumer contacted Quantum more than one month after the order was placed and requested a full refund. Quantum informed the consumer that, although the time had lapsed for returning the item to Quantum, he or she still fell under the terms of the Manufacturer’s warranty. If he or she would contact the Manufacturer, the item would be replaced immediately. It should be noted that Customer filed an “A-Z complaint” with [redacted] for the same complaint and after extensive investigation, [redacted] decided in favor of Quantum and denied the consumer’s request.

Review: First, it took three emails (which I have copies of) to get an authorization number to return the printer/scanner I purchased from this company, which ate away at the allowable timeframe within which to return the item. I did, however, manage to get it back to them within the stated number of days. Then, after I returned the $711.77 item with a UPS tracking number ([redacted]) and received a confirmation email (which I also have) from UPS with the signature of the company rep's signature, dated July *, 2013, 11:29 AM, I waited several weeks for my refund. When I received no refund or notification from Quantum Wireless, I began the futile process of trying to contact the company for my credit. Five months later the company still has the product I returned AND my $711.77.Desired Settlement: I would like my money back as soon as possible and I think other consumers should be alerted of the dangers of being ignored and robbed by this company.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Quantum Networks, LLC has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,