Quarles Energy Service

Hello, I spoke to Mr*** today about his complaint and questionsAfter reviewing everything with the customer he now understands the program and how it will work moving forward with his deliveriesHis account has been placed in WC (will call) statusSo Mr*** now understands he will have to call us to place his deliveries moving forwardWe also discussed his balance and he agreed to have his wife call me back to discuss a payment plan to close out the balanceWe now at Quarles consider this matter to be resolved based on our conversation with the customer. Sincerely, Will R***
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Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Quarles made a delivery to my home without my permission and then they want to issue a bill. That is not acceptable. I spoke with Will however I never agreed to pay the billI do not believe we should be responsible for services that we did not request. Also after our first delivery my wife spoke with Quarles to have our account put on a credit status where we would make monthly payments. This is part of Quarles' unprofessional conduct. No one ever followed up regarding that. I do not believe that the balance is owed as we did not request a delivery and Quarles should take that as a lesson on how to treat customers.My wife handles our finances that is why I told Will that she would call moving forward. However my wife and I both agree that Quarles is not owed any money for a delivery that we did not request. Moving forward I understand that I will have to call and request a delivery but as for the May delivery I do not believe we should pay for something that we did not request
Regards,
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Good Afternoon, I am reaching out to you in regards to Complaint #[redacted]. This customer was originally set up in November of 2015 as an automatic delivery account. The customer has taken 3 deliveries since his account was open all on automatic delivery  5/3/17,1/17/17, 4/11/16 with no...

prior notice of him wanting to be on Will Call status. We have reached out to Mr. [redacted] about his concern and are still awaiting a follow up call from Mr. [redacted]. We have changed his account in our system to show he is now on will call status for delivery. Sincerely, Will R[redacted]
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