Quarters Inn and Suites

From: Michael R [redacted] Sent: Friday, December 16, 1:PM To: info Subject: Regarding Case ID [redacted] We received this complaint regarding the Indianapolis Marriott East Hotel The complaint was about the effect that the water in the spa caused to the customer’s jewelry and swimsuit We monitor the chlorine level and on the dates in question, the chlorine levels were always in the acceptable range We maintain logs of those readings It is recommended that people not wear jewelry in a spa because of the chlorine and the impact it will have on jewelry While the guest does not specify what metals are in the jewelry, the impact of the chlorine on many different metals can be significant including disintegration of the metal A Google search will reveal numerous articles that recommend removing all jewelry before entering a pool or spa We have received no other complaints that I am aware of regarding the spa during the past months We are sorry to learn of the damage caused to the jewelry but proper chlorine levels will have that impact Mike R [redacted] General Manager Indianapolis Marriott East Hotel East 21st Street Indianapolis, IN mr***@indymarriotteast.com (317) 352- Hotel [redacted] Cell

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.My bracelet is a scilver charm bracelet that I have worn daily for the past years and have HAD NO other issuesMy swimsuit bottoms were gray to match top and are now lime bleached greenIf wearing jewelry is an issue in your hot tub there should be appropriate signaage indicating this as a warningMy boyfriend passed away and this bracelet is sentimental pience of jewelryI am so disgusted with this situation
Regards,
*** ***

From: Michael R[redacted] <mr[redacted]@indymarriotteast.com> Sent: Friday, December 16, 2016 1:22 PM To: info Subject: Regarding Case ID [redacted]   We received this complaint regarding the Indianapolis Marriott East Hotel.  The complaint was about the effect that the water in the spa caused...

to the customer’s jewelry and swimsuit.   We monitor the chlorine level and on the dates in question, the chlorine levels were always in the acceptable range.  We maintain logs of those readings.   It is recommended that people not wear jewelry in a spa because of the chlorine and the impact it will have on jewelry.  While the guest does not specify what metals are in the jewelry, the impact of the chlorine on many different metals can be significant including disintegration of the metal.  A Google search will reveal numerous articles that recommend removing all jewelry before entering a pool or spa.   We have received no other complaints that I am aware of regarding the spa during the past 12 months.   We are sorry to learn of the damage caused to the jewelry but proper chlorine levels will have that impact.     Mike R[redacted] General Manager Indianapolis Marriott East Hotel 7202 East 21st Street Indianapolis, IN 46219 mr[redacted]@indymarriotteast.com (317) 352-1231   Hotel [redacted]  Cell

From: Michael R[redacted] <mr[redacted]@indymarriotteast.com> Sent: Thursday, February 2, 2017 12:35 PM To: info Cc: Melissa N** Subject: Case ID [redacted]   The Dart Tournament is held at the hotel every year.  Prior to 2016, we did not charge a premium for the type of rooms the customer is...

requesting, however about 200 of the 250 attendees requested these rooms.  There are only 20 of these rooms on our property.   Of course, all 200 people that requested them felt they were the ones that should get them and they were very abusive to our staff when they did not receive them.   With that in mind, we established a premium for the rooms so we would have an objective criteria for assigning those rooms.  The rates were quoted when the reservations were made and guests could choose which type room to reserve.   This process worked well last year and we used the same process this year for reservations.   We did not change anybody’s rate from what they reserved unless the change was initiated by the guest in upgrading their room.   We know of no reason the guest would have been contacted on their way to the hotel to discuss any rate changes, and we have no way of researching that 12 months later.   We have three options for the guest:                1) Pay the higher rate for the premium room                2) Pay the standard group rate for standard rooms in the hotel                3) Cancel without penalty Please let me know if you need any additional information.     Mike R[redacted] General Manager Indianapolis Marriott East Hotel 7202 East 21st Street Indianapolis, IN 46219 mr[redacted]@indymarriotteast.com (317) 352-1231   Hotel [redacted]  Cell