Quartz Express

I own a rental property in San Antonio TexasThe property was managed by Stuart Ellis PropertiesThe current tenants moved in on November 26, At the end of the lease, Stuart Ellis Properties informed me the tenants requested to renew their leaseI agreed to the renewal but instructed Stuart Ellis Properties that I would like the rent to be increased by an additional $a monthStuart Ellis Properties acknowledged my request and contacted the tenants who were agreeableThe tenants renewed the lease on November 01, After repeated request for a copy of the renewed lease, It was finally given to me August After reviewing it, I was surprised by what I foundDuring their time managing my property, Stuart Ellis Properties had become very close and intimate with the tenant Without my knowledge or consent, Stuart Ellis Properties renewed/signed the tenants to an extended year lease and kept the same monthly rental rate at $For the last year and a half, unbeknownst to me, Stuart Ellis Properties has been subsidizing the tenants rent by $out of their own pocket in some kind of act of benevolence toward the tenantMy Residential Leasing and Property management Agreement with Stuart Ellis Properties clearly states that tenant lease shall be no less than months and no more than monthsStuart Ellis Properties has broken our contract and violated my trustThey have also failed in their fiduciary responsibility to protect me as their clientI have fired Stuart Ellis Properties and hired a new property managerUpon being terminated, Stuart Ellis Properties has withheld Julys rent in the amount of $and is requesting that I pay additional lost management fees for the remainder of the term of leaseI believe Stuart Ellis Properties to be working in an unethical business mannerI have since filed a complaint with the Texas Real Estate Commission and have successfully had Stuart Ellis Properties real estate license revoked and a rather large fine levied against themThis information made be found on the TREC website under Disciplinary Actions, License # [redacted] , Case# [redacted] [redacted]

Complaint: [redacted] I am rejecting this response because: Along with this documentation should also be a detailed billing of what repairs were done and the cost of each There has never been a document presented to owner outlining the specific expenses of said repairs Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: This response is totally false! The carpet downstairs was not damaged at allIt could have just been cleaned as business do when a tenant has moved outThey chose to replace it therefore I am not responsible if they wanted to put hardwood flooringThee were not any feces left, the toilets were only badly stainedThe property owner had people working in there after my family and I moved out so any one of them could have left these feces you are talking about,because when we moved out that was nothing like that there! We never improperly patched any holes so that must have already been there prior to us moving in,but we never complained about it to the property ownerNor did we make a big deal about not have any working ceiling fansWhen we calling the property management owner, Ms [redacted] she told us that it is a luxury to have fans not a requirementUnbelievable! We were unable to vacate on time because my kids were sick and when I called Ms [redacted] she told me that was okay just please move out by the end of the weekend, and we did exactly that! The fact that she had to take out the money for repairs from our deposit was not because we didn't have the "assets" to do it but because we ran out of time to complete the repairs that our pet has caused to the base boardsWe had already discussed with Ms[redacted] assistant about those repairs and we both agreed that taking it from the deposit would be best because we were getting to close to the move out dateI also spoke with her assistant about the carpet cleaning charges and she told me that if it was going to cost more that $(as it states per lease contract) then we did not have to have this doneYet she is trying to charge me and make me look bad for not doing thisI never told Ms[redacted] that was not my email on the lease, I told her to please stop addressing me with my daughters name on my emailWhen we moved out when had already paid her the last months rent with all amounts that were told and were paid in fullI was never told that we left any unpaid amounts for rent or late feesThis is the first I am hearing about this! Lastly, ms[redacted] states that she discovered I have a new car and that is totally false, I have the same car I have had for the last years! I'm not sure where she is getting her information but if she was driving by my home at anytime towards the end of my lease then she probably saw a rental car in my driveway that was a newer car but not mine! In my opinion, this is a pathetic way for Ms [redacted] who is the property owner, to keep her company name in good stands, but in no way is anything she has done the proper or professional way of handing businessI have never met this woman, she has always wanted to conduct business by email or text and frankly that seems a but sketchy to meI have always tried to be reasonable with her when she never wanted to come out an fix the celing fans, or anything else for that matter whole we were still living there, but these lies she has told about my family and I are appalling!

This complaint stems from the tenant's purchase of the subject property -- she is in receipt of her security deposit and was informed that she would receive that sum prior to her filing this complaint Firstly, issues with regard to items not completed at time of closing should be taken up with the owners, not Stuart Ellis Properties The purchase contract is with them, not I.Secondly, the property was leased to her with the understanding that it be purchased WITHIN the first months of the lease however her Realtor informed my client (the owners) that the complainant did not have adequate credit to make the purchase and asked for additional time to close the transaction Thirdly, the property was sold to her at over $10,under market as consideration for her reliable tenancy.Fourth, the owners spent over $12,replacing the plumbing system under the slab foundation This cost was not covered by the insurer.On the whole, should this individual still have items she feels should be done, the issue can be raised with the sellers of the property We are merely the messenger

Documentation shall be provided here within three (3) business daysAgreement for Property Manager to underwrite repair expenses was ONLY applicable should the property sell This was noted on the summary of services which bears owner's signature Additionally, Texas Property Code allows a property manager to deduct from a tenant's security deposit held in escrow monies owed to the property manager in the case wherein the responsibility for managing property is transferred to the OWNER Should the owner have engaged a new property manager and the hand off was to this new third party individual, any dispute for monies would have been settled outside of the security depositHowever, because transfer was to owner DIRECTLY, it is permissible under state statute to deduct all debts owned to property manager by owner from monies held in escrow for a tenant as it is the owner who will make up the difference when refunding to the tenant directly This is specifically stipulated to in the Texas Association of Realtors Property Management Agreement signed by the owner

Our service provider was given the telephone number ON FILE of [redacted] after [redacted] emailed us his maintenance request We have dealt almost exclusively with [redacted] without incident since their tenancy began and have had no indication that a "CC" to his wife would become necessary According to our leases, should a tenant change any of their contact information, to include telephone numbers, employment and the like, it is their responsibility to notify us IN WRITING right away We never received written notification that [redacted] had changed his number Late in the day, we received an email asking if the repairman was coming and expressing their displeasure at the delay At about the same time, my service provider contacted me that the telephone number we were using was no longer valid Had the tenants, who were expecting a visit earlier in the day, contacted me earlier, I would have followed up and discovered the incorrect contact information and had the situation corrected The repairman DID get to their home and assessed the situation as well as repaired of the items Only the doorbell replacement remains an open item Our contractor ordered the correct replacement parts and is following up to make the final requested repair When the issue of the incorrect phone number was discovered, there was no sense of anger, frustration or animosity in the exchange so this Revdex.com report is unexpected Ultimately, the repairs were made, pending the one missing part and that last issue shall be resolved when the part is picked up today for installation

Complaint: [redacted] I am rejecting this response because:I have a copy of the PET AGREEMENTIt states: "Tenant will, upon execution of this agreement, pay Landlord $as a one-time, non-refundable payment."This money was collected from the tenant, but was not deposited into my (the Landlord) accountThe agreement does not state the fee was an "ADMINISTRATIVE FEE" to go to the Management Company.This is why the $is in dispute Regards, [redacted]

We did not charge the tenant for the carpet expense at all I encourage both the Revdex.com and complainant to review Itemization They were not charged for several items as a courtesy We were only provided the daughter's email on the application, and were not given an alternative The owners are willing to waive what is owed

I just forwarded the documentsThe Pet Agreement is the last page of the second email (PW Files) Note item B(3)This is the line in dispute Thanks again, [redacted]

Complaint: [redacted] I am rejecting this response because: No signed work order was provided and in no documentation was the amount of the repairs discussed or agreed upon Itemized accounting record referenced was a single line order indicating the amount that was taken from the proceeds forwarded to owner The amount was taken from the tenants security deposit, which was to be held in escrow and neither the property of the property manager nor the owner Numerous requests were made to property manager for an itemized bill for repairs, which was never received Several repairs and purchase of supplies needed for repairs were purchased by homeowner and a bill was requested to verify charges Bill would be paid once received However, property manager self paid for repairs, contractor used was her live in boyfriend, out of tenant's security deposit Requesting tenant receives his security deposit and owner receives an itemized bill for repairs Regards, [redacted]

This has been resolved