Quebec Reviews (%countItem)
Quebec Rating
Address: 6550 Main St Unit 2029, New Port Richey, Florida, United States, 34656-9782
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Address: 6550 Main St Unit 2029, New Port Richey, Florida, United States, 34656-9782
Phone: |
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Web: |
Trygreenvibe.com
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Add contact information for Quebec
Signed up for free trial with no obligation to renew. Being charged now monthly.
Being charged 84.94 monthly. Can't get a hold of company to cancel.
Would like at least 2 full refunds of $84.94. If that isn't possible I would like them to stop immediately going into my account and taking my money. They were never given permission to do that.
To whom it may concern,
After reviewing Ms. ***'s complaint, we want to apologize for any confusion she may have had when she placed her order. According to our records Ms. has never attempted to contact us to cancel her account. The account has been cancelled and she has been removed from the subscription. We are committed to providing our customers with the best service and apologize for any inconvenience. We hope this resolves Ms. concern.
Sincerely,
Customer support
Was wrongly charged after initial purchase of an additional $69.95 & $79.95 without my consent or without any warning, including my receipt!
01/06/2020 order placed, received 2 bottles of supplements like advertised of $9.94, nothing on receipt I received showing a monthly subscription. They then charged me the next month for $69.95 & $79.95 which I did not authorize. My bank cancelled my card because of unusual activity. They said that they can still attach the "subscription to my new card and charge me.
To cancel my subscription to this company with more charges and a complete refund of the $69.95 & $79.95 charges to my credit card.
To whom it may concern,
After reviewing Ms. ***'s complaint, we want to apologize for any confusion she may have had when she placed her order. We have cancelled her subscription with us. Upon further review, Ms. filed a dispute with her bank for all charges, which freezes her account on our end prohibiting us from issuing any refunds; this is to prevent unintentional fraud by our customers who might then receive a reimbursement from both our company and their financial institution. Customer service is very important to us and we understand the inconvenience this may have caused. We are committed to providing our customers with the best service and apologize for any inconvenience. We hope this resolves Ms. concern.
Sincerely,
Customer support
This business is a rip-off. They say they will send you this item for shipping charges only. They don't put any info in the package about cancelling.
I was not ordering anything extra, only the one diet pills, lighting keto. I kept clicking no to All of the other offers because that was all I wanted. And I wanted it as it was advertised, free, I only had to pay shipping charges. I placed the order on 1/19/20 and the shipping date was 1/21, that's what it says on the packing slip. That was the only thing in the bag besides the 2 bottles of pills. Yes, they threw in a bottle of Garcinia! On the packing slip it says$0.00 for both items. A total of$9.94 for shipping, which was charged to my Discover card. The order# is 9DXXXXXXXX. Discover called me to check on charges that were trying to be processed and I quickly said NO please do not charge these items. She explained that she could declined now but they will probably try to send them through again. She gave me a phone number and advised me to contact them ASAP. Of course, I did to no avail. I tried ALL DAY Sunday and Monday and I only got a vmail Everytime. I left messages after message, I sent an email to the email listed on the slip, [email protected] and I haven't heard anything. I then get an email from Discover card about my payment and I see the balance is not what it should be. That's how I found out on Thursday morning, 2/6/20 that I had been charged $69.95 and 79.95. I immediately got on the phone with my discover card and spoke to 2 or 3 people. They tried calling this company and he only got vmail. Now I'm doing everything possible to get these charges off. In my email I told them to send me an RMA number so I can send them these unopened items back to them. I just want my credit back to my account. But I still haven't heard anything from them.
I paid what was asked, the shipping charges. I did not sign up for anything long term or nothing else. And even though I paid for the bottle and you sent another one but the package slip said $0.00. I really think our business should be over. I never order 2 of anything unless I know it works. To resolve this matter is simple and greatly appreciated if you would credit my account., That's all ,you please!! I will send you your products back, unopened and in the same packaging. I guess I will have to pay for shipping again??
To whom it may concern,
After reviewing Ms. Judy Wade-Bolton's complaint, we want to apologize for any confusion she may have had when she placed her order. We have an abundance of customers who understand the terms of our trial upon enrolling and see great benefits from using our products. We do not offer sample sizes or free gifts, we send you a full 30 day supply and allow you to try our product for free for 15 days at only the cost of shipping and handling. If you do not cancel your trial, once expired, you are billed the retail price of the product as well as enrolled in our monthly subscription that is designed to save you from the inconvenience of having to manually place the order every 30 days.
Our records indicate that Ms. Wade-Bolton's called in to our Customer Support Team on March 4, 2020 and requested a full refund and cancellation. Upon further review Ms. Wade-Bolton filed a dispute with her bank for all charges, which freezes her account on our end prohibiting us from issuing any refunds; this is to prevent unintentional fraud by our customers who might then receive a reimbursement from both our company and their financial institution. We apologize for any inconvenience and hope this resolves Ms. Wade-Bolton's concern.
Sincerely,
Customer support
tried to reach company to cancel , no one answer or return calls over 10 times email is not valid
I orders diet pills , than realized I can not take these with my medicine. I called over 8 times and left my phone number for a return call. None was ever returned. Now pills have been received, I tried emailing to confirm no other products would be shipped, and the email on my invoice is invalid. Feel that this company is not responding to it customers, and should be able to cancel orders .
I would like a refund for my shipping of 9.94
To whom it may concern,
After reviewing Ms. ***'s complaint, we want to apologize for any confusion she may have had when she placed her order. According to our records Ms. has never attempted to contact us to cancel her account. The account has been cancelled. Unfortunately, we do not refund Shipping & Handling charges. We are committed to providing our customers with the best service and apologize for any inconvenience. We hope this resolves Ms. concern.
Sincerely,
Customer support
Continue to be charged for two different diet pills I did not subscribe.
I ordered the samples of lightning keto and lightning garcinia which were free, but I paid the shipping. Noticed two weeks later that I was being charged $69.95 for garcinia and $79.95 for keto on my bank statement. I did not request to keep getting these. When I try to contact them the email bounces back undeliverable and when you call they ask for you to leave a message but they never call back. I got through to a number today but the person answered was a recording that cannot hear you. They go through their answering technique three times then disconnect. I do not wish to continue this and would like it to end. Please help me.
I would like to be refunded the $149.90 that was charged to me and discontinue with this company. I feel they are a scam. I have never spoken to anyone nor have I been successful getting an email to go through to them. This is not normal if the company is honest.
To Whom It May Concern,
After reviewing Ms. complaint, we want to apologize for any confusion she may have had when she placed her order. We offer a trial period for our products, we allow our customers to try our full 30 day supply for only the cost of shipping and handling for a limited time of 14 days. Once the trial period expires, if not cancelled, you are billed the retail price of the product you received. We do not offer sample sizes. The reason we send a full 30 day supply to try is because of the overwhelming response and feedback from customers who love the product, and want to continue seeing their results. Our terms and conditions are listed on our website but we apologize if there was any misunderstanding upon placing your order.
It does appear that Ms. has filed a dispute against the charges with her bank which freezes her account on our end, disabling us from issuing any refunds to rectify this matter. This is to prevent unintentional fraud by the customer who might then receive a double reimbursement from both us and their financial institution and we unfortunately cannot refund her. It is our desire that you find this resolution satisfactory and want to offer our most genuine apology for the trouble this may have caused.
Kind Regards,
Customer Support
I opted for a free trial. Was unable to cancel the free trial. Called to stop automatic shipping with no success. No answer at any of the 3 numbers.
Saw an ad for a free trial: Keto Lightning. Changed my mind before leaving the site, but could not cancel the order. Automatic billing is $79.95 monthly. The second monthly payment is pending for February 5. No one answers the phone at Quebec Inc., 2172 Gulf Gate Drive, Suite 276, Sarasota FL 34231. Numbers: 866.963.9352; 855.633.6066; 855.454.4398. Order #26DXXXXXF2
Stop sending product and stop billing my account.
To whom it may concern,
After reviewing Ms. ***'s complaint, we want to apologize for any confusion she may have had when she placed her order. According to our records Ms. Dillards' has never attempted to contact us to cancel her account. The account has been cancelled. Unfortunately Ms. Dillards' is outside of the refund policy for the products she was charged for on 2/1/2020. We are committed to providing our customers with the best service and apologize for any inconvenience. We hope this resolves Ms. concern.
Sincerely,
Customer support
I received two "free" products from this address, Lightning Garcinia and Keto. I paid $9.94 shipping. Now my bank has been charged $138! Need refund.
I received the products from Quebec, Inc. (label) but they were ordered from a company with the name Hhselectedalexandriala and Hhselectforskol...something. This is how they appeared on my bank statement. I do not want to further order these products. I have tried calling them but I can never speak to an agent. They always put me on a waiting list and say they will call back. They called once, but the call somehow didn't appear on my phone screen with a green button so I could answer it. It just rang. I have tried calling multiple times to no avail. I need the $138. refunded to my bank account immediately. I'm wondering if this is a fraudulent company. Can you help? Thank you
See above.
I did finally speak to the company and asked them to cancel the account (although there shouldn't have been oneI didn't order the products, only a free trial.) They said the account was cancelled, but I forgot to ask them to refund the amount they charged my bank. I will try to call them again, and specifically ask them for a refund.
Thanks for your help
To whom it may concern,
After reviewing Ms. ***' complaint, we want to apologize for any confusion she may have had when she placed her order. As a courtesy, we went ahead and refunded Ms.' credit card for the charges of $149.90. Please allow 3-5 business days for the refunds to post in the account where the funds were debited. We are committed to providing our customers with the best service and apologize for any inconvenience. We hope this resolves Ms.' concern.
Sincerely,
Customer support
Want to get off recurring order list and to return items that I did not request for refund.
I have never requested recurring orders that I am now being charged for. I have tried calling numerous times, left messages and have never gotten a human. I want to return products for a full refund and taken off the recurring order list immediately. Please get back to me by email or phone ***.
The email comes back as no longer in use. I dont know how to stop charges. Please help.
Want to return product I didnt order for a refund. And to get off of recurring order list.
To whom it may concern,
After reviewing Ms. complaint we want to apologize for any confusion. We have an abundance of customers who understand the terms of our trial upon enrolling and see great benefits from using our products. We send you a full 30 day supply and allow you to try our product for free for 14 days at only the cost of shipping and handling. If you do not cancel your trial, once expired, you are billed the retail price of the product you ordered as well as enrolled in an automated shipping program that is designed to save you from the inconvenience of having to manually place the order every 30 days.
Our records indicate that we received no form of contact from her and because we did not receive prior contact from her, it was assumed she was satisfied with our product as well as her subscription with us. As a courtesy, we have refunded Ms. for the orders placed in December and January and do not require her to return any products back to us. This would make a total reimbursement of $309.74 and it should take roughly 7-10 business days for this to be credited back into her account depending on her financial institution.
We take any complaint very seriously and are deeply committed to perfecting our practices in order to provide a positive customer experience. We hope you are satisfied with our business and we want to again apologize for any inconveniences this may have caused.
Sincerely,
Customer Support
Mid-May of 2019, I ordered two different types of diet pills for free trial - Cancelled in mid-June but continued to withdraw from my bank account
I ordered the pills and finding that I was not taking them, I called to cancel. I cancelled after the trial period so understand one charge, but not continued charges as I did call to cancel. In fact, I returned an order they sent me and stated on it that this had been cancelled and send no more, which they did not. I looked at my bank account and they have continued to make two withdrawals monthly in a total of about $157. I do not have a cancellation number; however, I did it and even mailed back the product with a note to confirm. I would like to be reimbursed for all withdrawals from July to now. I have tried to call them, they put me on hold and then a message comes through that they will call me back and they never have.
I would like to be refunded for the charges collected and no product received after I cancelled in June.
To whom it may concern,
After reviewing Ms. complaint we want to apologize for any confusion. We have an abundance of customers who understand the terms of our trial upon enrolling and see great benefits from using our products. We send you a full 30 day supply and allow you to try our product for free for 14 days at only the cost of shipping and handling. If you do not cancel your trial, once expired, you are billed the retail price of the product you ordered as well as enrolled in an automated shipping program that is designed to save you from the inconvenience of having to manually place the order every 30 days.
Our records indicate that we received no form of contact from her and because we did not receive prior contact from her, it was assumed she was satisfied with our product as well as her subscription with us. As a courtesy, we have refunded Ms. for the charges within the last 90 days for December and January and do not require her to return any products back to us. This would make a total reimbursement of $319.68 and it should take roughly 7-10 business days for this to be credited back into her account depending on her financial institution. Ms. will also receive an email confirmation of her refunds to ***@yahoo.com.
We take any complaint very seriously and are deeply committed to perfecting our practices in order to provide a positive customer experience. We hope you are satisfied with our business and we want to again apologize for any inconveniences this may have caused.
Sincerely,
Customer Support
I changed my mind about ordering these items. I filled in the blanks, but never hit send. I tried to back out of ordering. Was charged and now again.
Order #XXXXXXABC4
I started an order of a sample to try on fb Dec. 26th which was a huge mistake. I entered the info and then changed my mine. (I called my credit card company and told them.They said I'd have to wait until my bill arrived to cancel. I called this company Quebec Inc and never got an answer. Just got the same answer every time. Your wait time is 2 mins, then after 1 min a recorded message says all associates are busy, leave your name, order # and you call will be returned.) I tried to back out of the order and thought I had. I then recieved in the mail a shipment of Lightning Keto (Conquest Forskolin.com for $4.95 86693952 CA, and Lightning Garcinia (ConquestGarcinia.com for $4.99.(866693952 CA . The total charge on the first shipment was $9.94. When I got my statement from my credit card company it stated both of those plus MMSOLIDFITAPP.COM 8777401741 PA for $9.95, which I didn't order at all and don't want, plus two other charges ConquestGarcinia.com866963952 CA for $79.95 1/14/2020, and Conquestforskolin.com,8669639352 CA for $69.95 !/14/2020. Never ordered any and haven't received anything from these charges. I'm returning the unopened first order along with this letter. I tried writing to their [email protected] and was unable to send. Please help. I don't want this. I've been diagnosed with cancer since all this business started and had put this on a shelf as I didn't have time to fool with it then,. But receiving my credit card bill I want to be sure it is cancelled. Please help. My credit card company is trying to stop payment as well. Thanks for your help.
I want this order cancelled in writing from this company. They have false
To whom it may concern,
After reviewing Ms. ***' complaint, we want to apologize for any confusion she may have had when she placed her order. We have cancelled her subscription with us. Upon further review of receiving this complaint, Ms.' has filed a dispute with her bank on 3/2/2020 for all charges, which freezes her account on our end prohibiting us from issuing any refunds; this is to prevent unintentional fraud by our customers who might then receive a reimbursement from both our company and their financial institution. Customer service is very important to us and we understand the inconvenience this may have caused. We are committed to providing our customers with the best service and apologize for any inconvenience. We hope this resolves Ms.' concern.
Sincerely,
Customer support
(The consumer indicated he/she DID NOT accept the response from the business.)
They need to refund my money or contact the bank for release.
It does appear that since Ms. filed a dispute against the charges with her bank and this freezes her account on our end, it disables us from issuing any refunds to rectify this matter. This is to prevent accidental fraud by the customer who might then receive two refunds from both us and their financial institution. At this time, her bank will be assisting her with a refund via the dispute filed.
Kind regards,
Customer Support
Need ZERO stars. Do not buy anything from this company. They will charge your card for unapproved transactions. Only had first shipment one day and was charged twice again.
The customer service number will not return calls and no one ever answers the phone only sends caller to voice mail. Free trial offer with no ability to cancel when trying to call customer service.
I ordered a diet supplement that was advertised as free with only a small shipping charge, after ordering I have been charged over $149 for product
Help, please!
After seeing an ad online I thought I could lose a few pounds "the easy way" so I purchased Lightning Keto for free and pay only shipping costs. After ordering one month's free supply I received 2 shipments of supplement. My account was initially charged only the $9.94 shipping. On January 22, I received notice; after going overdrawn on my account, that I was charged $69.95 and 79.95 for Lightning Keto and Lightning Garcinia, which I did not ask for. After searching the web further I have realized I've been scammed. I contacted my bank and they told me to try and work with the company first. I have tried all day long to reach company and have left 2 voicemails with no results. My wife and I are teachers and we earn a good honest wage and we don't have the money to waste on this terrible mistake I made. Could you please advise me on what I can do to right this situation? My name is *** and my order number for this transaction was: *** ordered on Jan. 7,2020 My card number that was charged is a Visa card number: XXXX XXXX XXXX XXXX. Exp date: 08/2021
Total refund and no future charges
To whom it may concern,
After reviewing Mr. complaint, we want to apologize for any confusion. Lightning Keto customers are demanding a more flexible utilization model, so we have transitioned to the monthly subscription-based schedule. This allows our active, on-the-go professionals the convenience of automatically receiving their diet regimen. They are given a 14-day trial period to decide whether or not our product meets their needs, for only the cost of shipping and handling. After the trial, they are then charged for our stellar products at the full retail price and enrolled in our subscription-based schedule per the terms and conditions of their order.
Whenever an order is placed with us, there is a confirmation email that is sent out to the email address the customer provides upon placing the order. This email includes an order summary along with their account number. We ask that our customers to carefully check their inbox for this message. Additionally, the labels on our products have contact information listed on them for customer convenience.
Mr. 's satisfaction is our top priority, which is why we have issued a refund for the two charges of $79.95 and $69.95, totaling in $149.90. Please allow 5-10 business days for this to be received to back into the account it was debited from. In addition, his account with us is inactive; therefore, he will not receive any further shipments. We hope he is satisfied with our business and would like to again sincerely apologize for any inconveniences this may have caused.
We are deeply committed to customer satisfaction and sincerely hope that Mr. is content with our company.
Sincerely,
Customer Support
(The consumer indicated he/she ACCEPTED the response from the business.)
I will be totally satisfied as long as I receive the full refund for the product.
Cannot contact them to cancel any subscriptions to this product. Don't know if their was one or not.
I ordered a free trial of Keto and it sent me to the next page which you had to also get Garcinia. I received them and tried them but didn't do what it said. I had called several times to cancel any further shipments, but no answer and no return call. The return packing slip had the following on it:Quebec Inc. 2172 Gulf Gate Dr. Suite 276 Sarasota, Fl 34231 [email protected] 522-633-6066. I emailed them at that address and it said email failed. I do not want anymore product and I don't want my credit card charged again, but I don't know how to stop Quebec Inc. from charging my card. The only other thing I know to do it cancel my credit card. Can you help? The purchase date was Dec. 30, 2019 and the order number was 3E08D32C4C. The payment amount was $9.94 The phone numbers I have are 866-963-9352 and 877-740-1741. I'm not concerned about getting the $9.94 back I just don't want them charging my credit card anytime they want to. All of this was done online.
Thank you
I don't want any contact from and I don't want them to access my credit card again.
To whom it may concern,
After reviewing Ms. Friends' complaint, we want to apologize for any confusion she may have had when she placed her order. We have cancelled her subscription with us. Upon further review of receiving this complaint, Ms. Friends' has filed a dispute with her bank on 2/12/2020 for all charges, which freezes her account on our end prohibiting us from issuing any refunds; this is to prevent unintentional fraud by our customers who might then receive a reimbursement from both our company and their financial institution. Customer service is very important to us and we understand the inconvenience this may have caused. We are committed to providing our customers with the best service and apologize for any inconvenience. We hope this resolves Ms. Friends' concern.
Sincerely,
Customer support
(The consumer indicated he/she ACCEPTED the response from the business.)
Company will not return phone calls, voicemails or emails as a way to keep charging customers who are trying to cancel subscriptions.
I ordered a product from this company last month, once it arrived I tried it out and end up having an allergic reaction to it. For the last three weeks I have called nonstop and left countless voicemails and sent a handful of emails to try to make contact with them about the product and to ensure they do NOT send me more and charge for doing so. They are avoiding customers who want to cancel subscriptions so they can charge them for more product.
I would like them to cancel my subscription and to not send me anymore products.
To whom it may concern,
Upon review of Ms.' complaint, we were able to locate an account for her. At this time, the account has been cancelled. Ms. called in on November 19, 2019 and successfully reached our customer service department for cancellation. The account was closed on November 19, 2019 and Ms. was sent a cancellation email to ***@gmail.com.
Kind regards,
Customer service
I tried to cancell the trial offer.Nobody ever answers the telephone number XXXXXX-XXXX. they are charging me $84.94 every month.It needs to stop!!!
I have tried to cancell the trial order.The numbers are out of service or they don't answer.The numbers I've tried are 855-633-6066 and 888-832-6280.I cancelled my debit card. I hope that way they can't take the $84.94 every month. I hope that works!
I want the order #XXXXXXFAAC cancelled. Item # *** Discription: Full StackGreen Keto. They tricked me in to thinking I can cancel after the trial.
To whom it may concern,
After reviewing Ms. complaint we want to apologize for any confusion. We have an abundance of customers who understand the terms of our trial upon enrolling and see great benefits from using our products. We send you a full 30 day supply and allow you to try our product for free for 14 days at only the cost of shipping and handling. If you do not cancel your trial, once expired, you are billed the retail price of the product you ordered as well as enrolled in an automated shipping program that is designed to save you from the inconvenience of having to manually place the order every 30 days.
Our records indicate that we received no form of contact from her and because we did not receive prior contact from her, it was assumed she was satisfied with our product as well as her subscription with us. Ms. original order was done over the phone with a verified sales representative. As a courtesy, we have refunded Ms. for the charges within the last 90 days for December, January and March and do not require her to return any products back to us. This would make a total reimbursement of $254.82 and it should take roughly 7-10 business days for this to be credited back into her account depending on her financial institution. Ms. will also receive an email confirmation of her refunds to ***@yahoo.com.
We take any complaint very seriously and are deeply committed to perfecting our practices in order to provide a positive customer experience. We hope you are satisfied with our business and we want to again apologize for any inconveniences this may have caused.
Sincerely,
Customer Support
(The consumer indicated he/she ACCEPTED the response from the business.)
After signing up for what was marketed as a free trial I was charged a reoccurring charge of $160 and when I called to return was only offered 50%
I signed up for what was marketed as a free trial from Green Vibe on July 26th 2019 and entered my card information to pay shipping. I was prompted to add another product free of charge so I figured why not try it. In my conformation e-mail it did not say anything about a subscription only that my order had been received and I was charged $9.94 for shipping. On 9/9/2019 I was charged $159.84 and shipped another bottle of each product. Coincidently my bank phoned me about a potential fraudulent charge of $85.47 on 9/9/2019 a reoccurring payment to a company named Halmsey. I did not purchase anything on 9/9/2019 for $85 so I agreed ignore must be fraud. My card was canceled and I am awaiting a new card still. After reading the invoice from the package from Green Vibe today which had been sitting in my car awaiting time for me to call the company and arrange a return I realized the two may be related. My bank is pursuing the $85 charge as frauds but I felt it was important to mention. When I called green vibe customer service I was told if I would have clicked into the terms and conditions and really read I would have realized what I was signing up for and that they do not usually offer refunds but they could offer me a 50% refund and I keep the product. When I asked if I could just ship the product back I wasn't told I would be charged shipping and a restocking fee and they did not know when I would get my money. They also could not tell me what the restocking fee would be. I am aware of tactics to get people to sign up for subscriptions with promises that if they cancel in the first 30 days they will not be charged but I did not see any of this I honestly thought it was a free trial. Even in the confirmation email it did not say anything about a subscription and I was never emailed telling me they had shipped more product or an invoice. I told them I did not feel tricking people into getting their product then refusing to allow returns was not good business practice but they offered little feed back. The representative eventually supposedly talked to their supervisor and offered me a 60% refund. I reluctantly took it because I felt it was that or possibly nothing.
I just want to make someone aware because I am sure I am not the only person they are doing this too. Again I do not recall ever seeing anything about agreeing to a subscription and especially not at $160 I would have never signed up for the "free trial" if I knew that.
I would like a full refund but am mostly concerned they are doing this to others.
To whom it may concern,
After reviewing Ms. ***'s complaint, we want to apologize for any confusion she may have had when she placed her order. We have cancelled her subscription with us. On September 17, 2019 Ms. had agreed to a 60% refund totaling $89.96. Upon further review just 2 days later on September 19, 2019, Ms. filed a dispute with her bank for all charges, which freezes her account on our end prohibiting us from issuing any refunds; this is to prevent unintentional fraud by our customers who might then receive a reimbursement from both our company and their financial institution. Customer service is very important to us and we understand the inconvenience this may have caused. We are committed to providing our customers with the best service and apologize for any inconvenience. We hope this resolves Ms. concern.
Sincerely,
Customer support