Queen City Federal Savings Bank

There were overdraft fees, $each, applied to my account while there were still funds availableI spoke with, Jean ***, a business checking account rep at Frandsen in person and showed her proof of the date/time the transactions were performed and that there were funds availableShe said the computer system processed it a few days later and couldn't change thatI told her I understood that she couldn't change the system, but she did have the ability to credit the fees back to the account, which she refused to doShe also spoke with her supervisor, Roxanne, who also refused to remove the fees$is a lot of money to a small business that budgets for every dollar and when this is not corrected, it is very difficult to come back from and slows the business's ability to earn money