Complaint: [redacted] I am rejecting this response because: I received the following response from your Customer Service Rep [redacted] last night: Hello [redacted] *Here's the situation: Our old card processor is not cooperating, and I cannot re-refund you money through them.We switched to a new processor over the weekend due to these difficultiesWhile I am unable to re-refund your money through the new processor since the transaction was not made through their database, we can explore other optionsYou have the option to do a Chargeback through your bank, however if we can, we would love to do a Store Credit insteadIt's up to you.I wish I had an easier answer to give you, but those are the options we have been left withLet me know what you decide, She is stating that you changed processors and that you can't refund my money So which is it?! I told her I do NOT want store credit I want my money returned I don't care HOW you return it but it needs to be returnedMail me a check or credit my accounts in which ever way is going to get me my money back the fastest way possible It's been almost a month This is unacceptable
This is accurate, we did switch processors Unfortunately because the way processing works, we cannot refund a card on a new processor Your options are to either take a check from us (or money order if you prefer) or simply issue a chargeback through your bank I'm sorry my hands are tied here - I have no other options for you Let me know what I can do and we'll take care of it asap
Sadly, because our merchant processor is in China, it does sometimes several days to process a refund There was a national holiday (Chinese holidays are typically a week long) that ended on Monday We do expect to see these charges reversed, however we are happy to dispatch a check if a refund does not post by end of this business week Please let us know if anything further we can do
"Our sincere apologies to [redacted] - we switched merchant services providers and were unable to refund your transaction through conventional methods A check has been dispatched to you in paper form on Nov 18th I do see that it has been received Certainly let us know if it has not been and we'll happily address is ASAP" Thanks! ***Please see attached***
Complaint: ***I am rejecting this response because:
I received the following response from your Customer Service Rep *** last night:
Hello *** *Here's the situation: Our old card processor is not cooperating, and I cannot re-refund you money through them.We switched to a new processor over the weekend due to these difficultiesWhile I am unable to re-refund your money through the new processor since the transaction was not made through their database, we can explore other optionsYou have the option to do a Chargeback through your bank, however if we can, we would love to do a Store Credit insteadIt's up to you.I wish I had an easier answer to give you, but those are the options we have been left withLet me know what you decide,
She is stating that you changed processors and that you can't refund my money. So which is it?! I told her I do NOT want store credit. I want my money returned. I don't care HOW you return it but it needs to be returnedMail me a check or credit my accounts in which ever way is going to get me my money back the fastest way possible. It's been almost a month. This is unacceptable
Sadly, because our merchant processor is in China, it does sometimes several days to process a refund. There was a national holiday (Chinese holidays are typically a week long) that ended on Monday. We do expect to see these charges reversed, however we are happy to dispatch a check if a...
refund does not post by end of this business week. Please let us know if anything further we can do.
This is accurate, we did switch processors. Unfortunately because the way processing works, we cannot refund a card on a new processor. Your options are to either take a check from us (or money order if you prefer) or simply issue a chargeback through your bank.
I'm sorry my hands are tied here - I have no other options for you. Let me know what I can do and we'll take care of it asap.
"Our sincere apologies to [redacted] - we switched merchant services providers and were unable to refund your transaction through conventional methods. A check has been dispatched to you in paper form on Nov 18th. I do see that it has been received. Certainly let us know if it has not...
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Please mail me a refund check made out to me and it can be mailed to the shipping address I had provided on the unprocessed order.
Complaint: [redacted] I am rejecting this response because: I received the following response from your Customer Service Rep [redacted] last night: Hello [redacted] *Here's the situation: Our old card processor is not cooperating, and I cannot re-refund you money through them.We switched to a new processor over the weekend due to these difficultiesWhile I am unable to re-refund your money through the new processor since the transaction was not made through their database, we can explore other optionsYou have the option to do a Chargeback through your bank, however if we can, we would love to do a Store Credit insteadIt's up to you.I wish I had an easier answer to give you, but those are the options we have been left withLet me know what you decide, She is stating that you changed processors and that you can't refund my money So which is it?! I told her I do NOT want store credit I want my money returned I don't care HOW you return it but it needs to be returnedMail me a check or credit my accounts in which ever way is going to get me my money back the fastest way possible It's been almost a month This is unacceptable
This is accurate, we did switch processors Unfortunately because the way processing works, we cannot refund a card on a new processor Your options are to either take a check from us (or money order if you prefer) or simply issue a chargeback through your bank I'm sorry my hands are tied here - I have no other options for you Let me know what I can do and we'll take care of it asap
Sadly, because our merchant processor is in China, it does sometimes several days to process a refund There was a national holiday (Chinese holidays are typically a week long) that ended on Monday We do expect to see these charges reversed, however we are happy to dispatch a check if a refund does not post by end of this business week Please let us know if anything further we can do
"Our sincere apologies to [redacted] - we switched merchant services providers and were unable to refund your transaction through conventional methods A check has been dispatched to you in paper form on Nov 18th I do see that it has been received Certainly let us know if it has not been and we'll happily address is ASAP" Thanks! ***Please see attached***
Complaint: ***I am rejecting this response because:
I received the following response from your Customer Service Rep *** last night:
Hello *** *Here's the situation: Our old card processor is not cooperating, and I cannot re-refund you money through them.We switched to a new processor over the weekend due to these difficultiesWhile I am unable to re-refund your money through the new processor since the transaction was not made through their database, we can explore other optionsYou have the option to do a Chargeback through your bank, however if we can, we would love to do a Store Credit insteadIt's up to you.I wish I had an easier answer to give you, but those are the options we have been left withLet me know what you decide,
She is stating that you changed processors and that you can't refund my money. So which is it?! I told her I do NOT want store credit. I want my money returned. I don't care HOW you return it but it needs to be returnedMail me a check or credit my accounts in which ever way is going to get me my money back the fastest way possible. It's been almost a month. This is unacceptable
Sadly, because our merchant processor is in China, it does sometimes several days to process a refund. There was a national holiday (Chinese holidays are typically a week long) that ended on Monday. We do expect to see these charges reversed, however we are happy to dispatch a check if a...
refund does not post by end of this business week. Please let us know if anything further we can do.
This is accurate, we did switch processors. Unfortunately because the way processing works, we cannot refund a card on a new processor. Your options are to either take a check from us (or money order if you prefer) or simply issue a chargeback through your bank.
I'm sorry my hands are tied here - I have no other options for you. Let me know what I can do and we'll take care of it asap.
"Our sincere apologies to [redacted] - we switched merchant services providers and were unable to refund your transaction through conventional methods. A check has been dispatched to you in paper form on Nov 18th. I do see that it has been received. Certainly let us know if it has not...
been and we'll happily address is ASAP"
Thanks!
[redacted]Please see attached[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Please mail me a refund check made out to me and it can be mailed to the shipping address I had provided on the unprocessed order.