Queen City XpressFax

We’re excited to announce that we recently changed our delivery process for rue21.com to make online ordering easier and faster! But we’re also sorry to say it’s caused some unexpected delays in shipping, as well as answering customer emails and phone callsWe know a lot of you are frustrated, as our standard processing time is 1-business daysOur distribution center has been working around the clock to get all orders processed and shipped as quickly as possible, so please know we are working hard to get back up and runningWe should be back on track in the next few dayThank you all for your patienceSoon, rue21.com will soon be stronger and faster than ever! Even though our website is not reflecting this statement, because we are striving to meet our expectation on OVN and day we do have statements on our Social Media Sites

refunded in full on December 12th

We would need to have the Gift Card numbers in order to review the past activity If there is still a preauth hold on the funds I can certainly remove it and provide proof its been removed and balances are restoredOrders all pass through fraud and some are triggered for further review We use a 3rd party vendor to make those determinations to accept or deny orders Order that have been denied, customer must speak with a member of that Order Review Team for further details on how the determination was made

There were several attempted orders placed all of which were not successfully placed The preauth hold is placed on the funds to reserve them by the bank The bank will remove the hold if an order or transaction is not completed Typical bank holds are 3-days, but that is the financial institutions discretion It appears that the customer had filed chargebacks against rue21, as a result of the chargebacks the customer can not place online order with rue

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The message I read said for this event the $RueBucks would be good off of an order of at least $ Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.It is now, 10/13/and I have still yet to receive my refund for the original $that was taken out of my bank account on 8/22/The last conversation that I had with Katie was on 9/28/and she stated that the check was being processed and should be mailed that week, that was days agoI will agree to the gift card for $when they inform me when the refund check was sent Regards, [redacted] ***

In accordance with the FAQs on our websiteWhat should I do if my shipment is lost/stolen?rueis not responsible for lost or stolen packages when a delivery notice has been received from the carrierIn the event that your package was not received and no delivery notice has been sent, please contact Customer Service at ###-###-#### or email Customer Service for further assistanceAny returned packages due to undeliverable addresses will be treated as cancellations and the merchandise cost will be refunded to the account on the orderWith any gift card return or refund, a new gift card will be mailed to youWe will make a time exception and issue you a refund Please note, We will process your return for the order not receivedHowever, for all future orders, you will need to ship to a more secure address as we are not responsible for lost/stolen packages

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowI received a shipment from Rueon 12/20/fro the partial amount of the order for $ I am okay with the said order as long as no other duplicate orders are being processed on the same ticket The last time I talked with an supervisor Mattie LI received an screen shot of what order you had for me which was one now and that my other items will be shipped once available in the amount of $ Regards, [redacted]

Good morningRue cancelled my orderThey sent me email confirmation this morningThank you

The Customer called our Call Center and the information was sent to our District ManagerThe District Manager made several attempts to reach the Customer at the number she provided via email (###-###-####) with no returned phone calls from the customer

The signage said get $in rueBUCKS with every $purchase The sign was not in regards to redemption or mention how to redeem The rueBUCKS would have stated $off $and you would have received Online would have given details as well as any of our email blast rueBUCKS expired at the end of AprilWe can honor the discount as stated, but no give $off a $purchase

In reviewing the order, there was a verification issue that resulted in further review by an agent The order was accepted and processed It certainly shipped after the expected time frame and the $day shipping has been refunded to the customer The order is shipped and in transit to the customers home

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I think that, if this was the case, that the way it was presented was very misleading For the record, I am not satisfied with the response and it did not resolve my complaint I would like this complaint to at least stay on file and I will keep this in mind when deciding where to shop in the future I appreciate the Revdex.com's assistance in this matter Regards, [redacted] ***

This Customer has spoken with our Call Center A full refund has been issued as well as a free return label, to return the incorrect merchandise

Thank you for contacting rue*with your issue,At rue*1, our business is built around a tradition of quality and commitment to serviceTo us, there is nothing more important than your total satisfaction To that end, we invite you to exchange the [redacted] pairs of jeans you purchased to one of our many stores for a refund or exchangePlease have this information available at the time of your return/exchange, present a copy of this email to ensure a prompt return Dear Store Manager: Please contact Customer Service at ###-###-#### Option [redacted] should you have any questions about this returnThank you for embracing a “whatever” it takes attitude! We assure you that we are continually working to improve the quality of our merchandiseIf possible, we would greatly appreciate it you can send any additional product information or picturesThis information will help our buying team ensure your product quality issue is addressed accordingly Thanks for being a part of the rue*brand

Currently, all order take 7-business days to process, ship, and deliver This is listed on our website and during checkout [redacted] has shipped via UPS [redacted] [redacted] had a technical issue during processing and resulted in an error Customer could certainly replace order and we would gladly honor any coupons or pricing the customer had

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I received one phone call on a number that I did not leave as a contact number, I received two emails from Katie, I did not respond to the first email I calledAs for the second email I did respond within hours and asked for a response and I then received noneIt has been almost months since this company has taken my money and I as of today 10/1/still do not have my refundThey took the money out of my account in less then hours and now I have to wait months to get my money back and compensation for my time spent dealing with this Regards, [redacted] ***

Please note, that most our coupons have exclusions that are listed in the fine print and noted by the asteriskThe majority of our coupons state “Amount of deduction will be given at the point of sale pretax and net of discountsLimit one coupon per customerCoupon must be turned it at time of purchaseNot valid with any other couponsNo cash valueExcludes 40% off or more and buy one get one free itemsSome price points lower than 40% off excluded.” Please feel free to reference the asterisk for exclusions on ruecoupons

Full refund has been issued for the Customer