Queen of Clean

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me with a written estimate of the labor cost of replacement.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: It does not address the fact that: 1) the zone controller operated fine until I had the system serviced , 2) after I had the system serviced on October 18 the boiler and water tank were both leaking and the zone controller was no longer operable, 3) I was billed for work on the boiler that wasn't necessary 4) technician report from November 4 says the system was working fine but after a call for no hot water again, the technician came on November 11 and charged me for servicing the water tank, 4) I called Jiffy on November 25 saying there was no hot water and did not receive a call back from them until Tuesday December 2 at which time I told them I would be out of town until December 9.I am still seeking reimbursement for work that was not authorized/necessary on the boiler, water tank, and zone controller, and replacement of the water tank which only started to leak after Jiffy serviced the system when I had to leave them here alone on October 18 after being told by the dispatcher that they were on their way on October 17.
Regards,
[redacted]

We have been in discussion with the customer and feel that we are headed toward a satisfactory solution to this issue.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: there are many untrue statements in this reply.My carpet is now well worn. My carpet was installed in 2008 by Bill's carpet.  It is a very light gray, medium grade carpet in a house that I live in alone.  There is not much wear an tear on my carpet except in the hallway between the living room and dining room.  My carpet has been kept up well and as you will see from the attached pictures, cleaned nicely after their repair person left it a mess. I have no return calls from Jiffy on either my cell or house phone both of which have caller ID.  Both my home and cell phone along with my email address were all listed on the original estimate document produced by their company.  My cell phone sits on my desk plugged in all day while I am at work at the University of [redacted] . This was the number that they contacted me on during the installation of my hot water heater and furnace, yet no one with the exception of Vincent and John Luke Sr.. The person Jeff C[redacted] who stated and noted that he called me spoke to me only once that  can remember and that was the day of my sister-in-laws funeral when he proceeded to raise his voice and accuse me of wanting more than he felt I was entitled to.  I have indeed responded to every call that I have received from Jiffy although I cannot say that it would have been the same day as it depends on the demands of work. This is truly not correct, I have never asked that the hall carpet in my home be replaced, my only concern was of the double quarter size burn in the dining room.I only file my complaint with the Revdex.com as I had tried and not heard from Jiffy for several weeks.  Mr. John L[redacted]. himself has stated that he let the ball drop on this situation.  I believe I have been more than patient with Jiffy.  Tomorrow will  be the 60 day mark from my initial complaint.  How long did they think I should have waited before getting a neutral party involved? They are saying that this is a dime size problem, but as you can see from my picture it is the size of two quarters. I take offense to being address as "this women", as "this company" had no problem processing my payment for $4900.00 nor did they have of the additional $225 for the air conditioning repair that I had done not even a week after this incident. Jiffy has never requested  entrance into my home. I welcome Jiffy to come and inspect the damage done by their person it is only fair.  I also have no issue with the Revdex.com accompanying  them to my home.  I work Monday through Friday until 5:30pm, so if they would like to come out after working hours or on weekends I do not have an issue.  I will not waste my accrued leave for the repair/replacement as I already lost three days this year while they did the replacement of the furnace and hot water heater.I resent the implications of this company that I am someone who is trying to take them for something.  If their worker had some integrity he would have  notified both me and his supervisor that he had burnt the carpet instead he dirtied the area in hopes that it would go unnoticed.  I regret my decision to use this company. Regards,
[redacted]