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Queens Auto Sales

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Reviews Queens Auto Sales

Queens Auto Sales Reviews (17)

This statement is made in response to the Revdex.com Complaint made by [redacted] regarding the purchase of a Dodge Dakota TruckQueen Auto takes complaints very serious and always tries to work out any problems or issues with its customersHowever, sometimes disputes arise that are not easily resolvedQueen Auto tried to resolve Mrand Mrs [redacted] complaint amicably, but was unable to do soThe complaint arose following the purchase of the vehicle, which is explained as follows: On August 12, [redacted] ***, Manager of Queen Auto sold [redacted] and [redacted] a Dodge Dakota Truck SLT XCab for $2,500.00, which was an out-the-door price (including taxes and fees)The Receipt was signed by Mrand Mrs [redacted] and stated that the truck was paid in full with cashThe Receipt also stated that the truck was sold with no refunds and the title would be ready for pion August 15, On August 15, 2014, Mrand Mrs [redacted] came to Queen Auto, but the title wasn't ready because August 15, was a State holiday and the Department of Motor Vehicles was closed for the dayMrand Mrs [redacted] told Mr [redacted] that they understood it was a holiday and that completing the title on Monday, August 18, would be fineWhile at Queen Auto on Friday, August 15, Mrand Mrs [redacted] executed a Used Cars Sales Contract, which clearly stated the description of the vehicle and that the car was sold as-isOn that day, Mr [redacted] requested that the lock on the glove compartment be fixed, which was agreed toQueen Auto purchased a new lock from Cutter Dodge and fixed the glove compartmentAlso, on that day, Mr [redacted] inquired about the air conditioner air being warmQueen Auto agreed to do a diagnosticsQueen Auto told Mr [redacted] that the high pressure line needed to be replaced and Queen Auto referred him to Hydro Air because Queen Auto does not repair AC high pressure linesMrand Mrs [redacted] left with the vehicle on Friday, August 15, On Monday, August 18, Mrand Mrs [redacted] came to Queen Auto and picked up the title and registrationAfter Monday, August 18, Mrs [redacted] called Queen Auto several times demanding a full refundQueen Auto never promised to fix the air conditionerThe truck was purchased as-isQueen Auto stands by the statement made that the vehicle was sold below blue book, considering the condition and price (Queen Auto paid for the transfer fees and taxes)Queen Auto understands that this is an unfortunate situation, but it cannot issue Mrand Mrs [redacted] a refund

(The consumer indicated he/she DID NOT accept the response from the business.) The bottom line is, the owner, [redacted] of Queen's Auto IS NOT A MAN OF HIS WORDSadly, he claims to be a Christian but clearly is notTill this day, we continue to do repairs to the vehicle we purchased from himWe are reporting him because he is unprofessional, lies and deceives his customersWe hope and pray that with this Revdex.com post, we save someone from his scamThank you!

This statement is made in response to the Revdex.com Complaint made by [redacted] regarding the purchase of a 2000 Dodge Dakota Truck. Queen Auto takes complaints very serious and always tries to work out any problems or issues with its customers. However, sometimes disputes arise that are not easily...

resolved. Queen Auto tried to resolve Mr. and Mrs. [redacted] complaint amicably, but was unable to do so. The complaint arose following the purchase of the vehicle, which is explained as follows:
On August 12, 2014 [redacted], Manager of Queen Auto sold [redacted] and [redacted] a 2000 Dodge Dakota Truck SLT XCab for $2,500.00, which was an out-the-door price (including taxes and fees). The Receipt was signed by Mr. and Mrs. [redacted] and stated that the truck was paid in full with cash. The Receipt also stated that the truck was sold as-is with no refunds and the title would be ready for pick-up on August 15, 2014. On August 15, 2014, Mr. and Mrs. [redacted] came to Queen Auto, but the title wasn't ready because August 15, 2014 was a State holiday and the Department of Motor Vehicles was closed for the day. Mr. and Mrs. [redacted] told Mr. [redacted] that they understood it was a holiday and that completing the title on Monday, August 18, 2014 would be fine. While at Queen Auto on Friday, August 15, 2014 Mr. and Mrs. [redacted] executed a Used Cars Sales Contract, which clearly stated the description of the vehicle and that the car was sold as-is. On that day, Mr. [redacted] requested that the lock on the glove compartment be fixed, which was agreed to. Queen Auto purchased a new lock from Cutter Dodge and fixed the glove compartment. Also, on that day, Mr. [redacted] inquired about the air conditioner air being warm. Queen Auto agreed to do a diagnostics. Queen Auto told Mr. [redacted] that the high pressure line needed to be replaced and Queen Auto referred him to Hydro Air because Queen Auto does not repair AC high pressure lines. Mr. and Mrs. [redacted] left with the vehicle on Friday, August 15, 2014. On Monday, August 18, 2014 Mr. and Mrs. [redacted] came to Queen Auto and picked up the title and registration. After Monday, August 18, 2014 Mrs. [redacted] called Queen Auto several times demanding a full refund. Queen Auto never promised to fix the air conditioner. The truck was purchased as-is. Queen Auto stands by the statement made that the vehicle was sold below blue book, considering the condition and price (Queen Auto paid for the transfer fees and taxes). Queen Auto understands that this is an unfortunate situation, but it cannot issue Mr. and Mrs. [redacted] a refund.

(The consumer indicated he/she DID NOT accept the response from the business.)
The bottom line is, the owner, [redacted] of Queen's Auto IS NOT A MAN OF HIS WORD. Sadly, he claims to be a Christian but clearly is not. Till this day, we continue to do repairs to the vehicle we purchased from him. We are reporting him because he is unprofessional, lies and deceives his customers. We hope and pray that with this Revdex.com post, we save someone from his scam. Thank you!

Review: There are several issues with the car that the company refuses to deal with. For starters, I purchased this used vehicle with the assurance that everything was up to date regarding repairs. However that is not the case, I took the vehicle to a license mechanic and found out that it needs an oil change, new oil filter, new alternator, new battery, new sensor for the tire to name a few. Also, the vehicles back windshield wiper was never repaired (the whole arm is missing), also the button to re-arrange the side mirrors is missing and haven't been replaced.Desired Settlement: I would like the company to finish the repaired service they should have done in a timely fashion. I refuse to wait until they fill ready to get my car serviced. They were aware of these issues for quite sometime and have yet to follow up on it.

Business

Response:

Dear, sir/madam we always stand behind our vehicle and repair any issue come up after sale to best of our ability and that's just who we are. Please find this response as an apology and an open invitation for the customer to bring in the vehicle and we all address all repair work under New York lemon law. Thank you.

Review: It is unimaginable what experience I had to go through. I live about 7 hours away in [redacted] and have decided after few phone calls to purchase a vehicle in [redacted] from Quensautosales. I have made several calls making sure to get vehicle ready so I can purchase it. Sales people have guaranteed to me that the vehicle is ready to purchase.I visited the dealer and like the vehicle. After we have made an agreement on the price, the vehicle had broken brakes. They told me to not worry they will fix them within an hour. After being there for almost two hours they told me they CAN NOT fix the brakes and I have to come back. Although, I wanted to purchase the vehicle, the [redacted] told me that I had to purchase warranty for Theft and Certification which is nearly is $5000. He told me that I can not purchase vehicle without these services. None of these extra Certification Services or Theft insurances services are listed anywhere on their website nor listed that must be purchased before you buy the vehicle. Not to mention, after I signed paperwork and provided check for $10 000 which I am glad didn't clear out, the only document from the [redacted] for the purchase was a document (hand written document) that car will be ready for me next week and that I paid $10 000 check pending clearance of the check.. I have not received any other paperwork on this nor any copy of the check or Bill of Sale. After I consulted with my wife, we have decided to cancel these services and communicated that via email to the dealer who purposefully refused( always busy and to call next day) with their coworkers to respond to phone calls and only one email saying that everything is going to be okey and I have not been ignored. My emails were very specific to remove the services that I don't want it. I have all email correspondence printed and saved. After two days, while we didn't have any correspondence from [redacted]/manager, we have decided to cancel the sale and told the [redacted] via email that we DONT want the vehicle.

In addition during the visit, they took $100 from my credit /debit card indicating that they require this for car deposit. They told me that this refund will be immediately refunded if the sale of vehicle does NOT go through. Nearly a week after, I have been trying to get refund for this refundable deposit and I have never receive it. They guaranteed to me that the vehicle is ready to purchase.Desired Settlement: I am looking for NY state to check the practices ( False public advertisement, pushing customer to purchase services that didn't meet the customer expectation and satisfaction, reckless or no communication, promised services that never happened, checked other consumers experiences with same or similar problems) this dealership is working with and would like to receive $350 in check or debited to my card for not only waisted $250 for gas and food to travel nearly 14 hours two ways, and $100 refundable deposit I made. I have documentation, emails, communication and receipt for $100 all available upon request.

Business

Response:

Dear Sir/Madam,

We greeted this customer and showed him the car as well as provided a test drive.. then proceeded to close the deal after we agreed on the numbers. we spent 2 hours going every detail of the contract.. then we signed and finalized the deal and issued temp registration. The price included a check for 10k and a 100$ initial credit card.

The customer requested that we put brand new brakes on the car and we agreed after delivery; we agreed and kept the car to do a full maintenance on it as agreed. The customer then called us 2 days later to renegotiate the contract, something that we don't do over the phone.. we promptly requested that he comes to our office and we can discuss any possible issues or concerns that he might have. We, then agreed to meet on Saturday.

The customer then put a stop payment on the check (an illegal action that we could have pursued, but waived to figure out what the issue was or if there was any liquidity issues that we might assist the customer with). few days after the customer requested to cancel the contract, something that we agreed to and obliged again as part of our customer service commitment... NY Law does NOT provide for any cooling off period and customers are NOT able to cancel a contract once it is signed. We did NOT enforce our right again to please the customer and keep him happy even if it meant loosing his business. The idea been that he might in the future come back and make a purchase or direct others to do so.

2 days ago, the customer requested over the phone that we issue a credit to his credit card, we agreed but stated that we need the receipt and the credit card to issue a credit (Company Policy to ensure the security of our customers and avoid fraudulent actions); we then reconsidered due to the distance involved and requested that the customer mails, email or fax us an authorization to refund the card with the numbers, as well as the receipt... we are yet to receive any.

We will be more than happy to accommodate this customer's request promptly and issue a refund for $ 100.00 providing that we receive a credit card copy with a request in writing (We insist on this to protect both customers and us.

we can also send you a copy of the actual signed and executed copy of the actual contract alongside the canceled check.

Rest assured that we do beyond our obligations and duties to satisfy of all our customers and do our very best to make them happy and we would love to make this customer happy as well within reason..

please do not hesitate to contact me if you have any additional questions or concerns.

thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

At this moment, I am requesting $100 refund on the deposit that has not been refunded, can provide you ONLY copy of the receipt, and $250 for traveling and meal expense for driving for 14 hours both ways.

The charges for traveling and meal should accommodate my needs and satisfaction from the experience.

Your urgent response is appreciated

Thank you

Sincerely

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear Customer,

We processed the refund with you over the phone. Please allow up to 3 business days for processing (based on your banking system).

We appreciate you business and thank you for your patience.

thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased a used 2005 Jetta. [redacted] was my salesman. He was nice until I had a small complaint. T[redacted] he refused to answer my calls. He referred me to the owner, Mr.Jay Co[redacted] was arrogant and hostile. They had gotten my money and didn't want to be bothered. Took them a month to fix warranted repairs. Two months to send me my registration. I was conned into buying the extended warranty only to have it cancelled by the vender who told me Queens auto sales owes me a refund. Of course Mr. Co[redacted] never returned my calls in response to my request for a refund. Although it's been only 3 months luckily the car still runs. I would NEVER do business with them again. Nor will I recommend anyone to buy from them! They owe me more than $600. For refund of service contractDesired Settlement: Refund check

Business

Response:

Dear Madam, Your warranty is not cancelled and is in good standing. if you, however, decide to cancel it, we will be happy to process your cancellation (after you fill up a cancelation notice) and send it to the warranty company. You will t[redacted] get a check back from the company. We are very sorry for all of your troubles, and if I didn't return your calls is because I didn't know you called Madam.. I never refuse to help my customers and am here to serve and make sure all my customers are satisfied. I try always to do my best to help and assist all of our customers, as that benefit them and us ultimately. Please give me your number and time and I will be happy to reach out to you directly and resolve any misunderstanding promptly. Again, please accept my since apologies for any inconvenience caused directly or indirectly by our company. Thank you,

Review: My wife and I have made several attempts in trying to get the paperwork that we signed in regards to the "ARC" warranty and copies of all other paper work that was signed on 06/**/14. We have yet to get it in the "mail" as they claimed that they sent. We have spoken to someone named [redacted] then to [redacted] and to [redacted] all of whom have assumed the manager title when fitted. We were in a small fender bender and told them that so they need to send the paperwork ---- we have never received it. The license plate that we received at the dealership also has tickets on it before the purchase date of 06/**/14. We have called and called and asked them to rectify the tickets that were on the plate dated 06/**/14 & 06/**/14 totalling $105.00 which still as yet to be dealt with. We are tired of the run around with whatever scam they are running over there because they are keeping the paperwork hostage and cant get the car fixed as they still have it 3 months later.Desired Settlement: Please pay the amount of $105.00 for the tickets on the plate and give us our paperwork ASAP!!!

Business

Response:

we have mailed copies of the paperwork and the check to the address given on 2 occasions, but the mail was returned.

We will be happy to provide a check for $105 alongside another copy of all paperwork if the customer wishes to come back to our office or provide us with another mailing address.

We pride ourselves in providing great customer service after each sale and we are here to help any and all of our customers.

thank you,

Review: When I saw the advertisement for the car it was for $5,995, the dealer added a certification fee for $2,000 of which he did not have any paper to show. I put a down payment of $2,000 and traded in an old car for $550, and the remaining balance of about $6000 was supposed to be financed. All of this was written on the bill of sale, which was not given to me by the dealer, he rolled up only the finance papers and put them in an envelop and gave them to me. The dealer offered to make the first month payment on the loan, so I did not receive the bank statement until the next month. The total price of the car was suppose to be $8,340 and on the finance paper from the bank it said the total price of the car was $10,956.94 and that they financed $8,900 after the down payment. When I went back to the dealership they gave me the run around, told me to forget the advertised price of the car, and refused to give me the original bill of sale or any other paperwork.Desired Settlement: I want the original written bill of sale. I want refund for the amount that was changed of about $2000, and written documentation for the certification and refund. I want all the paperwork that I signed.

Business

Response:

Dear Respected customer with all due respect we provide all documentation and explanation of all charges prior signing any documents what's so ever how ever if there is any confusion we always stand behind our product and customers please feel free to visit our office so we can go over your paperwork so there is no misunderstanding and if there is any mistakes on our part we will be more then happy to correct it.

Feel free to call me to set up an appointment in this regards ###-###-#### [redacted]

Review: I purchased a Mercedes GL 450 from Queens Auto Sales on June **, 2014. The first issue I expressed a concern about prior to purchase was the depth of the treads on all four tires. I was told by [redacted] in the Finance department not to worry because the vehicle was a Mercedes Certified Pre Owned (CPO) vehicle, so if I take it into any Mercedes dealership, they will replace the tires under the extended warranty if the treads are under 50% of their original tread depth before warranty expiration. When I asked why the tires weren't already replaced since they appear under 50% of safety tread depth, he assured me they were safe and over 50% or "they would've been replaced."

Today at 7:30AM EST, I took my vehicle to the [redacted] Mercedes service department located at [redacted] and spoke to [redacted], a [redacted]. The service appointment was set for an oil change, and an inspection of the tires. I also needed them to rectify the "malfunction" error message that keeps popping up on the computer (an issue that I had asked Queens Auto Sales to fix THREE times immediately after purchase). I was informed by [redacted] that the Mercedes CPO warranty expired on my vehicle in April 2014 (prior to my ownership)and that there is no tire coverage of any kind. Imagine my surprise since I purchased the car in JUNE. [redacted] also confirmed that, in fact, Queens Auto Sales, is NOT a MERCEDES Certified dealer.

When I called Queens Auto Sales at 10:00AM EST this morning, [redacted] answered the phone. I asked to speak with [redacted] and was told he wasn't there. When I asked when he would be there, I was told by [redacted] that "they don't pay him to keep track of [redacted]". I then asked to speak to someone else and was put on hold. Hector picked up the phone and I, again, shared that I needed to know when [redacted] would be available because I needed to rectify an issue with warranty and CPO communication. Hector hung up on me. My call to Queens Auto Sales this morning was my THIRD call to them. Each of my previous messages to have [redacted] call me were unanswered. I called six subsequent times after I was hung up this morning and no one would answer the phone. My husband called Queens Auto Sales at approximately 12:20PM EST today and spoke to [redacted] who informed him that he apologized, but it appears [redacted] lied to me about my tire coverage and there was "nothing he could do". I asked about tire replacement repeatedly before committing to purchase so this dishonest practice is unacceptable and despicable. I'm also concerned, based on the lack of integrity of Queen Auto Sales, that my loan may be inflated with inaccuracies.Desired Settlement: 1. A written apology from [redacted] for lying to me about the tire coverage and the fact that the vehicle was Mercedes CPO.

2. Queens Auto Sales to pay for four new tires and installation (to be installed by my local Mercedes dealer).

3. Queens Auto Sales to pay my local Mercedes dealership to fix the malfunction light.

Business

Response:

Dear Sir/Madam, We assure you that all of our vehicles are well inspected before each sale; Part of that process is to have a min of 50% thread life left in the tires before passing inspection (in accor[redacted]ce with NY state law). We sincerely apologize about the way our team handled the customer over the phone; and we will take disciplinary actions against those mentioned in the complaints after we investigate further. We stand behind our product, and we will do our best to satisfy our customers within reason. Please bring the car to us and allow us to fix any light or engine issues that might have arised free of any charges.. (as courtesy). Sadly, we can't accommodate the request to replace tires as that is NOT covered under any warranty implied; we however would be willing to help the customer locate inexpensive tires at wholesale prices.. The car was in the customers possession since June 2014, that's a 5 months period before the claim was done; it is simply unrealistic to simply agree to any demands made after such a long period elapsed. Please accept our sincerest apologies about the bad experience and misunderstanding that might have occurred during your visit.Please let us know if there's anything else we can do to assist you, Thank you, [redacted]

Consumer

Response:

Dear I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I will not return to their establishment in Elmhurst, NY for the fourth time to have the malfunction light repaired. The drive from my home is over an hour and a half (without traffic) one way, and they have long wait times (we waited TWO HOURS to be serviced during our last visit and ONE HOUR when they attempted to fix it before that). Additionally, there was no explanation as to why their [redacted]ndividual, [redacted] (who is [redacted] the company if I'm not mistaken) told me that tires WOULD BE COVERED by Mercedes. As previously shared, that was the caveat to me purchasing the vehicle and I asked about that FOUR times during my contemplation of purchase and confirmed it twice during the purchase process while sitting in the Finance office. Finally, and most importantly, I didn't wait five months to attempt to rectify this. I contacted Queens Auto Sales three times AFTER going there for the third time to have the malfunction light repaired. ALL of my messages went unreturned - messages were left with [redacted], [redacted] and the lady who replaced [redacted]. I was hung up on when I called for the fourth time yesterday. In my opinion, their apology to YOU is half-hearted and a bare minimum approach to rectifying this situation, which I'm sure they "get away" with frequently since most people don't take the time to complain. My time is valuable and I choose to believe, obviously niavely, that people are honest in their word. Clearly [redacted] is not honest and that business runs without consistent integrity. Their suggestion is not to my satisfaction as I will NOT return to Queens Auto Sales for a fourth time. They didn't fix it during the previous three attempts so why would a fourth attempt be worth my time? I look forward to an alternate solution and still stand by my intial request. Thank you,[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted]

*

Business

Response:

Hi, I do not believe it is constructive or worth either of our time to go on disputing this matter any further. We stand by our position as far as all matters are concerned. We do NOT ever deliver cars with hazardous tires nor do we intentionally make any empty promises. We, however will again apologize for any delays or bad experience the customer might have incurred while trying to resolve this matter. Lastly and more importantly, we agree to settle this matter and will send a check for $ 500 to resolve all and any open disputes with this customer. Customer understands that by cashing the check no further claims shall be made against Queens Auto Sales or any of its employees and we shall consider any disputes or issues closed and resolved. Once again, we appreciate your business and hope that we showed our care and great customer experience by agreeing to settle this matter. Thank you, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I bought the car from "Queens Auto Sales" on February **,2014. They sold me a Warranty Contract of 1500$ (48,000 miles and 4 years) from "Custom Edge". All my finances (G.O.L.F bank) has been paid off and I am willing to cancel my warranty and hoping to get my refunds (On warranty cancellation) as per the contract. I called "Custom Edge" and they informed me that they have only administrative rights and Its "Queens Auto Sales" who can make changes on my contract because its them who sold me the car.

I have visited "Queens Auto Sales" more than 5 times for this matter and even called many times. I have the "Official Contract" with me and its just that they don't want to cancel my warranty.

I have experienced "Fake Excuses" and "Bad Customer Service" each time I contact them to cancel my warranty for my refund.

[redacted] from Queens Auto Sales was the one who sold me the contract. I just want to cancel my warranty and get my refund.Desired Settlement: My Warranty charge was 1500 $ for 48 months. Since, I want to cancel it after 3 months: I am willing a refund of 1400$

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I recently a month before buying a 2011 Nissan maxima I had a repossession on a 2014 Nissan Altima and I filled bankruptcy. I brought and financed a car from queens auto sales by a guy name Jay. Which was the 2011 Nissan maxima. I gave 2,200 and 800$ on insurance in front of him with I'd cards he printed out. Two weeks later he calls to tell me return the car it was stolen so I did and he didn't give me my money back I kept calling and he told me he never sold me a car. He kept telling me my title was coming by mail to my house. And he knew I had a repo in bankruptcy he's said the bank approve me they never did I called the lien holder who ask me how did I get the car off the lot. I said he told me the bank approved me. DMV said the car was never register to me. I want my money back. He fraud me out my money in said he never sold me a car who am I he has lawyersDesired Settlement: I want my money back

Business

Response:

Dear Sir/Madam, We do our best to try to help all of our customers with any problems or issues that they may have. In this case, however Miss Barret's statements are simply false and untrue. We did our best to approve Miss Barret's loan but the information that she provided to us at the time couldn't be verified (and was false) and as a result we could complete the deal. (Worth noting that we find out that Miss Barret was trying to do the same thing with a car she purchased from another dealership, then went to bankruptcy court and tried to keep the car!)Miss Barret then immediately asked to cancel everything as she offered a better deal on a better car (if I recall correctly, an infinity).We, offcourse, obliged. If Miss barret gave us any money, she should have a receipt.. Please provide us with a receipt or any proof and we will be happy to reimburse her. We take our business seriously; we are to sell cars NOT steal customer's deposit! this complain is simply ridiculous frankly and sounds like a scam if anything! Thank you,

Review: I purchased an extended warranty and paid it in full. The warranty company says the dealership owes the difference that was not used. I called Queens Auto several times and management keeps telling me they will call me back, with a resolution and they never do. This has been going on for 2 months and I need a third party to step in. The company is pocketing refunds due to the customers and that is not good sales practice. I just want my refund. On 08/* the warranty company sent a check to the dealership since the car had been paid in Dillon July **, 2015. The purchase amount was $2500 for 4 yrs. and I only used 1 year.Desired Settlement: Refund for paid amount of warranty not used.

Business

Response:

Dear Sir/ Madam,We would like to start by apologizing for any delays in refunding the warranty amount to the customer. Customer came to our office and we called the warranty company on speaker to get the exact amount of the refund and we then proceeded to cut [redacted] a check for the same amount. [redacted] accepted the check as full and final refund for his warranty. We, are frankly surprised at this claim as we thought this matter was resolved and closed. Should you need any additional information, please do not hesitate to contact me. Thank you, Jay C[redacted]

Review: We bought a 2006 Lexus IS250 from Queens Auto Sales ([redacted]) on August **, 2014. The dealer gave us an in-transit permit to drive back to our home in [redacted], Maine. They said that the in-transit permit can be used as a temporarily license plate, until the actual plates and registration would arrive in the mail. We called DMV, City Hall and our Local Police Department to call about in-transit permit and if it was legal to drive and they told us "No, it's only to get the car from point A to point B." We called the dealer to ask about the progress on our registration and plates and it took a total of 39 days to get our registration and plates in the mail which was October *. We could not drive the car for an entire month nor could we get an inspection done without our registration and our plates. The dealer only gave us a 30-day warranty on a Certified Pre-Owned Vehicle. And the Queens Auto Sales dealer said that "When you get it re-inspected in your state and if there is anything wrong with it, we'll take care of it." and to fax them our inspection quote. When we got our plates, we made an appointment at [redacted] Thursday October *. They told us we failed inspection and they quoted us at $2575.00 including labor. They told us our tires are worn on the inner tires and we would need 4 new tires and the rear shocks are blown and the front brakes needed to be replaced. After we had gotten the quote, we faxed the Queens Auto Sales dealership multiple times and they said they never received our fax. We tested our fax machine to another fax machine and it was sent and received successfully. We knew the issue was not on our end. The fax number we used to fax queens auto sales was on their business card which is ###-###-#### When we told them the quote total they said they would pay for the 4 tires and the shocks only. Then, they said they would buy the 4 tires and ship them to us which means we would have to pay for the brakes, shocks, and the labor to install\mount the 4 tires. Now they are saying they are only going to give us $200.00 for the tires and said "take it or leave it" We cannot drive the car because it's inoperable due to the repairs and safety concerns. They gave us a new york inspection sticker marked August 2015, which indicated that the car passed inspection. This is the same day we purchased the car which was August **. But after getting the inspection done here in [redacted] at [redacted] of [redacted] the car did not pass inspection and was not safe to drive at all.Desired Settlement: We want the dealer to pay for the full amount in repairs they had promise.

Business

Response:

Dear [redacted],

We stand behind our product one hundred percent. If someone is not happy with their purchase we make every effort to make our customers happy with reasonable demands.

As you know we are a new York dealer so we only do NY safety inspection which this vehicle passed but for some reason if there was an issue with the vehicle (Given the nature of a used car under our state lemon law) all of our customers are covered on certain mechanicals of the vehicle.

I will be happy to provide you with the information if you like on the coverage's; however you must give us an opportunity to rectify any issues that you might have with your purchased car. Please feel free to bring the vehicle to our dealership to get it repaired at any time within the terms agreed upon. Now given the circumstance you being an out of state customer we can offer you our internal rate on things that are covered.

Please feel free to contact me so we can resolve this matter promptly.

###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Dear Mgmt. of Queens Auto Sales,

We are not happy with our purchase because of the fact that

the vehicle we bought was defective. We understand that you are a New York

dealer so you only do NY safety inspection. According to your statement, the

vehicle passed safety inspection based on NY safety standards. I would like to

note that first thing that comes to mind when inspecting a vehicle is safety.

Here is an example of why we failed [redacted] state safety inspection. (Please see

link for pictures [redacted].

I did not think that NY safety inspection would pass this vehicle based on the

amount of tread left on the tires. We will also be making a complaint on the

inspection station that passed this vehicle. This is one of our concerns for

safety and why we cannot drive the vehicle back to your dealership because we

would be risking our lives and others. Given the nature of a used car under NY

Lemon Law, what are the coverages that your customers are covered by? Before

purchasing the vehicle, we were not told that the tires were worn, rear struts

leaking and front brakes needing to be replaced. That is why the vehicle needed

to be inspected before being sold. But unfortunately, we are assuming the

inspection station that inspected this vehicle just slapped on the inspection

sticker without thoroughly inspecting the whole vehicle, which is required by

LAW. The Lexus Dealership that we had our vehicle inspected said “There is no

way the vehicle could have passed inspection.” This is another reason why we do

not trust your technicians on fixing our vehicle due to no concerns for safety.

Regarding the information about the coverages, we would definitely

appreciated it if you provide that to us. Also regarding giving you an

opportunity to rectify any issues that we might have with our purchased car, we

have given many chances over the phone and spoken to the [redacted], [redacted]. We’ve

also faxed multiple times the quote we’ve received on the repairs and said we

would be taken care of, but only received delays. Therefore, giving us no

choice but to write a complaint with Revdex.com.

Regarding to having to bring the vehicle back to the

dealership to get this repaired, please refer to the response above (Vehicle is

not in operable condition and we do not trust the technicians that did not

thoroughly inspect the vehicle for safety).

What frustrate us the most is that we bought a “Certified

Pre-Owned Vehicle” that we cannot drive from the day of purchase (Aug. **,

2014) ‘til this day (Oct. **, 2014) and counting.

We have called the telephone listed ###-###-#### on 10/**/14.

We asked for the [redacted] and spoke with [redacted]. He then requested us to send a

text pic with the quote for the repairs and he will take care of it. We haven’t

heard back as of yet.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hi [redacted],

We are pleased to arrive at an understanding that is satisfactory to you.

We will mail you a check for the amount of $ 600.00 to settle all open disputes, miss understandings and matters.

This check will constitute a final settlement and no further payment shall be made.

We really appreciate your business and thank you for been a customer.

Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: First of all the price advertised online is just a gimmick to get customers in but I purchased a vehicle from Queens Auto Sales 8/**/14 and was told by [redacted] that the auto insurance could be taken care of there. paid him $800 and asked him for the breakdown of my policy when I saw that only $197 was paid to [redacted]. A payment which was made by him with a checking account without funds, the payment was returned.

He mislead me to think that $800 was going toward my insurance policy through his broker [redacted] at [redacted]. I called [redacted] to ask for a breakdown and he was very arrogant, he told me that the $800 was a broker fee. (None of this was ever mentioned to me at the dealership). He said he has numerous customers and sends them a text when a payment is due and the payment is sent to him.

I spoke to [redacted] and they suggested that I file a complaint since what they are doing is illegal.Desired Settlement: I would like to have my money returned as I was mislead to think this money was going toward my insurance policy. I would never knowingly pay an $800 broker's fee.

Business

Response:

Dear Customer,

We are sorry to hear about your experience with your insurance. We, however, have absolutely NOTHING to do with your insurance or your brokerage deal.

We do NOT ever get involved in any type of insurance sells or brokerage; if you purchased an insurance trough a broker you should handle with the broker directly or make any complaints to him or his company not us. We sell cars and cars only and we make that clear to all of our customers.

We suggest that you contact your broker and resolve this matter with him/them directly... as we really have no involvement either directly or indirectly with insurance and do NOT profit or solicit the business.

Your business is highly appreciated.

Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[The dealership is aware of this because I was told that I could take care of the auto insurance right there on their premises, the person that handled the insurance is a salesperson employed there]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted] has purchased insurance thru a third party we at queens auto sales do not sales insurance if we can help you any way can reference to the car purchase please feel free to contact us.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[The money was returned to me on 11/**/2014. My complaint has been resolved.]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: My biggest problem with this business is that they pay customers for online reviews, or at least they convince you to write a bunch of reviews and then rush you out of the door. They also trick the customer with their online prices. They have an internet sales price which is really the price you pay if you finance, then they have a much higher price (3 to 5 thousand dollars higher) if you want to buy the vehicle outright. It's extremely misleading, and the prices are inflated when you look at the kelly blue book price. I purchased a car from this business and was given a list of systems included in their 100 day warranty, and also read about the 125 point inspection online prior to purchasing. I felt confident going into the shop. After a matter of hours I found several items on the 125 point inspection list that could not have possibly been inspected, including check engine light, oil condition, spark plugs, fluid levels, power seats, interior switches, turn signal, coolant level, sound system, tire inspection and finally engine vibration. If a few of these problems existed, fine, but collectively it's too many for me to say with confidence that an inspection was done. They tell customers that they can only test drive cars inside this short culdesac adjacent to the lot, and that their dealer plates are at some other location. I heard them use this line on multiple customers while I was waiting which makes me think it's a regular practice with them. I know for sure that I was tricked into buying the car with a check engine light that they knew about. When I first came onto the lot and pointed out the car I was interested in, I saw their mechanic charging the battery with one of those portable chargers. They later replaced the battery altogether, which I'm sure reset that check engine light. It did not come back on until the next time I started up the engine - they made sure to have the car running for me when I was ready to drive it off the lot rather than letting me start it up myself so that I would see the check engine light. All in all, deceptive business practices. To make manners worse, I have been trying to call them all morning and no one is answering the phone and there seems to be no way of leaving a voicemail.Desired Settlement: The first thing I need is to speak with someone on the phone - this should not even be an issue. I should be able to speak with someone! If the issues that I have found with this vehicle are resolved, I would be happy. I simply want the 125 point inspection that is advertised to be realized. I have no problem with paying for this vehicle but will be extremely unsatisfied and will continue to make complaints unless the inspections that were supposed to be done are done.

Business

Response:

Hi Madam, I am very surprised frankly by this complaint, as I remember you clearly and at NO time, did you mention any problem to me. I saw the customer as recently as two days ago and said hi and she did NOT complain and point out any issues or problems to me. Please come by and talk to me directly and let's resolve any issues that you might have.I am seriously as disappointed as you are in all of the claims that you're stating including the reviews (reviews are recommended and welcome, the idea is to get people to write reviews regardless of their negativity or positivity).. Test drives (everyone is most welcome to take any of our cars on a test drive as long its a serious buyer... again, not sure why would you be told something so ridicules like you were apparently told..)one last thing: price you paid for the car is the price agreed on with your salesperson madam, not a penny lessOverall, I am confident that I will handle your issues rather easily.. Thank you, Jay C[redacted]

Review: I purchased a 2009 Honda Pilot through financing on December **, 2014 from NYC Motorcars Corp. All the paper work and payment were done at Queens Auto Sales.

ATP/ETCH 10K POLICY which cost $1701.00 and SERVICE CONTRACT which cost $2500.00 were added to the price without letting me know it was optional. I later found out it was optional so I went back to the dealer to cancel them.

I was told I can't cancel ATP/ETCH 10K POLICY but the SERVICE CONTRACT can be cancelled. Since December **, 2014 when I request till date nothing has been done about it.Desired Settlement: I want both ATP/ETCH 10K POLICY which cost $1701.00 and SERVICE CONTRACT which cost $2500.00 to be cancelled and refund made to the finance company for bill adjustment.

Business

Response:

Dear Sir, The warranty was canceled as agreed and the check was mailed to the bank as agreed with customer. As for the ATP policy, it was explained clearly to the customer that the product is none cancelable and none refundable. The check is applied towards principal only as clearly explained to [redacted]. Please allow 48 hours for posting (Customer did NOT provide account number till 24 hours ago.)Thank you, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

As I stated in my complain, it wasn't explained to me when I was purchasing the car that both the ATP/ETCH 10K POLICY which costed $1701.00 and SERVICE CONTRACT which costed $2500.00. I was just told if I had a problem it will be fixed with 3 years and if the car is stolen they will pay me that amount due within the period.It was added as if it was mandatory, but when I realized it was optional and went back to cancel it, I was told told the ATP/ETCH 10K POLICY can't be cancelled. And for the SERVICE CONTRACT since December **, 2014 I have been calling and going there almost every other weekend. It was on April *, 2015 when I called him that he asked me send him my account number and address of the bank.Since I wasn't told it was optional, I think I have the right to get refund for both ATP/ETCH 10K POLICY and the SERVICE CONTRACT.Thank you.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear Sir, I have met [redacted] to discuss the warranty matter. I informed [redacted] that cancelling the warranty might not be a good idea as he might need it in the future, but he always had the option to cancel it! only once did he mention the ATP (and I stated clearly from day one that while both are optional, ATP is none cancelable).The extended warranty is now cancelled and funds refunded. (as clearly explained and agreed, funds are applied towards the Principal.). [redacted] is welcome to call and discuss any other issue that he might have. I think we did out best to clarify this matter and we really hope to retain [redacted] as a customer.. Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[[redacted] didn't explained to me on December **,2014, the day I bought the car that both ATP/ETCH 10K POLICY and SERVICE CONTRACT were optional. It was when I realize that it optional and went back to him to cancel both the ATP/ETCH 10K POLICY and SERVICE CONTRACT that he told me that I can only cancel the SERVICE CONTRACT but can't cancel the ATP/ETCH 10K POLICY. I case here is once I was not made aware on the day I bought that both ATP/ETCH 10K POLICY and SERVICE CONTRACT were optional, they must refund both to meAn amount of $1,976.00 for the serice contract has reflected on my account. I think I deserve FULL refund for both ATP/ETCH 10K POLICY and SERVICE CONTRACT since I was not MADE AWARE they were OPTIONAL on the day of buying the car.Thank you.]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

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Description: AUTO DEALERS-USED CARS, AUTO DEALERS-NEW CARS

Address: 7438 Queens Blvd, Elmhurst, New York, United States, 11373

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