Queensbury Hotel

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] I completely dusagree with The Quennsbury's response to this matterIf I had something hid the one od my Granddaughters would not have opened the doorI was in bed and not dressed, which is why my yrs Grandaughter answered the doorThe room and the entire floor did smell like mildew and I have several witnesses who Will collaborate the details and facts of this incidentas stated in my complaint you, the Revdex.com I was foursed to remain in the room as the entire hotel was occupied for an entire week while I was there for a Christmas tree display and functionI respectfully request more investigation to unearth the truth about my unpleasant stay with themAlso, I did have housekeeping bring me fresh towels between room cleaningI was there on business and saw not need for daily room cleaningI really appreciate you continued help in the mattersincerely [redacted]

This guest booked a reservation online through a third party booking, [redacted] , which is owned by [redacted] As soon as the guest booked online they were sent a confirmation email stating the booking and then sent a reminder email the day of their bookingAccording to Expedia, the guest never cancelled the reservation with them, therefore it shows he no showed and was charged a no show fee as the hotel held the reservationSince the reservation was booked online by the guest himself, with a third party affiliate, the hotel is not responsibleBelow is the information given to us by [redacted] showing the confirmation letters sent and reminder emails and the date the reservation was cancelled, which was after his arrival dateThe cancellation letter with [redacted] also states the cancellation policy and by booking a reservation online you agree to the terms and conditionsBooking Date: June 29, 9:54pm EDTConfirmation Date: June 29, 10:04pm EDTCancellation Date: July 13, 11:47am EDTLast notification Date: July 9, 4:09am EDT

Response taken by phone: We removed all charges for the gift bags and gave them a complimentary stay with meals included. The bride emailed me back and was grateful we could remedy the situation

Good Afternoon, There had been several complaints from guests staying in the surrounding rooms of Ms. [redacted] that there was a strong smoke odor coming from her room. She did have a DND on the door and as Hotel Management, we observe the right to check for potential fire hazards concerning our guests...

safety. Upon knocking on the door, Ms. [redacted] hid behind the door and smoke came out of her room. There were also two young children in the room and she was informed we are a non-smoking property and she would be charged a deep cleaning fee. She insisted it was her perfume, but there was evidence of her smoking in the room. We eventually had to take the room out of order for a week, losing revenue to deep clean the room and ionize it so it did not smell of cigarettes. No mildew smell was present and there were no guest room renovations going on. Had Ms. [redacted] contacted the Front Desk regarding a mildew smell or cleanliness during the 8 nights she was here, we would have been happy to room change her to another accommodation.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]  In my complaint letter I stated that I did not make a reservation for the Queensbury Hotel for July 9th. I made a reservation for September 2nd. I made this reservation with [redacted]. Any connection with [redacted] was not made known to me. I did not receive any correspondence from the Hotel at all and I Did not call the hotel or contact them in at way to cancel a reservation that I did not make. The Queensbury Hotel did not have my permission to charge my credit card for an error between them and [redacted] which is the name on the documentation that the clerk gave to my wife and myself when we arrived at the hotel on Sept 2nd. FYI, I have been in touch with Bank Of America who issues my credit card and they have agreed that I have a valid complaint and have credited my account with 1/2 of the money owed me by the hotel. Bank of America and [redacted] have both told me that the Hotel absolutely refuses any refund. I appreciate that Bank of America has done the ethical thing and I will continue my business with them. I would strongly urge as recommended by the New York State Attorney Generals office that the Queensbury Hotel refund $ 74.43 to my credit card as soon as possible so that this matter can be closed. Thank you for your attention, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
I completely dusagree with The Quennsbury's response to this matter. If I had something hid the one od my Granddaughters would not have opened the door. I was in bed and not dressed, which is why my 11 yrs Grandaughter answered the door. The room and the entire floor did smell like mildew and I have several witnesses who  Will collaborate the details and facts of this incident. as stated in my complaint you, the Revdex.com I was foursed to remain in the room as the entire hotel was  occupied for an entire week while I was there for a Christmas tree display and function. I respectfully request more investigation to unearth the truth about my unpleasant stay with them. Also, I did have housekeeping bring me fresh towels between room cleaning. I was there on business and saw not need for daily room cleaning. I really appreciate you continued help in the matter. sincerely[redacted]

This guest booked a reservation online through a third party booking, [redacted], which is owned by [redacted] As soon as the guest booked online they were sent a confirmation email stating the booking and then sent a reminder email the day of their booking. According to Expedia, the guest never...

cancelled the reservation with them, therefore it shows he no showed and was charged a no show fee as the hotel held the reservation. Since the reservation was booked online by the guest himself, with a third party affiliate, the hotel is not responsible. Below is the information  given to us by [redacted] showing the confirmation letters sent and reminder emails and the date the reservation was cancelled, which was after his arrival date. The cancellation letter with [redacted] also states the cancellation policy and by booking a reservation online you agree to the terms and conditions. Booking Date: June 29, 2017  9:54pm EDTConfirmation Date: June 29, 2017 10:04pm EDTCancellation Date: July 13, 2017 11:47am EDTLast notification Date: July 9, 2017 4:09am EDT