Quent's Service Center, Inc.

Per the receipt I submitted, the station DID sell Diesel to meYou can clearly see the address on the receipt and they should be able to verify on that date they did sell itI was there last week to pickup the receipt, and the pump was changed over to a regular unleaded pump, so I'm wondering if they just recently stopped selling diesel at that location

From: *** ***] Sent: Wednesday, February 04, 6:AM To: drteam Subject: Activity *** Dear Valuable Customer, Please accept our apology for any inconvenience you experienced at one of our locations. Delivering
world-class customer service is a high priority for Shell. We are disappointed when we fail to meet your expectations, and we believe the experience you had is an exception to the way Shell branded retailers typically operateOur review indicates your experience occurred at one of our independently owned and operated locationsCustomer feedback helps us to identify opportunities for improvementKindly provide us the details of your complain so that we could notify the operating management of the station regarding the customer experienceWe cant access the link that you provide in your emailThank you for taking the time to share your concerns. We value your patronage and hope you will continue to choose Shell's quality products. If you have additional questions, please contact Shell Customer Care toll-free at 1-*** ***) or send an e-mail to *** Sincerely, Shell Solutions Center Customer Care *** ***
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

In response to your 2nd letter regarding the fuel issue with *** ***Her statement that ‘it was not a separate pump’ is absolutely ridiculousThere is no other pump at our location that has a diesel dispenserI have had no customer complaints of getting diesel fuel in place of gasolineThis is clearly a person that has made a mistake and now wants to blame others for itI sent you pictures of our pumps and the diesel pump is CLEARLY markedI have a copy of the receipt and it is clearly marked that she pumped the fuel out of pump #which is dieselAs far as cameras are concerned, I do have cameras, but everything is recorded on a DVR and only held for a day period. In closing I will not respond to any more letters regarding this issue because I have no responsibility for it I invite you and *** to come up and look at our pump layout and see what she is claiming is ridiculousA little advice for *** everybody makes mistakes, so live up to them and move on. Sincerely, *** ***, Quent’s Service Center, Inc