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Quent's Service Center, Inc.

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Reviews Quent's Service Center, Inc.

Quent's Service Center, Inc. Reviews (3)

Per the receipt I submitted, the station DID sell Diesel to me. You can clearly see the address on the receipt and they should be able to verify on that date they did sell it. I was there last week to pickup the receipt, and the pump was changed over to a regular unleaded pump, so I'm wondering if they just recently stopped selling diesel at that location.

Review: I got gas at Shell Oil in Oshkosh, WI @[redacted] on 1/16 around 9:00 pm. I did not notice anything different about the pump, and filled up 1/2 tank (8 gallons) in my Buick Enclave.

Found out the next day that it was diesel fuel because my car would not start. Holiday automotive confirmed it was diesel and repaired the car. They have the samples if needed. I spoke with Shell employee on the phone and they said this was a pump for smaller diesel cars, but it was unmarked as such and the nozzle actually fit in my car, unlike other diesel pumps which are colored yellow on the handle and would not fit. This pump was in the middle of the station, usually, these are at the ends.Desired Settlement: I would like the charge for the diesel refunded of 21.04 and the repair bill of 968.68 refunded to me.

Business

Response:

From: [redacted]] Sent: Wednesday, February 04, 2015 6:56 AM To: drteam Subject: Activity [redacted] Dear Valuable Customer, Please accept our apology for any inconvenience you experienced at one of our locations. Delivering world-class customer service is a high priority for Shell. We are disappointed when we fail to meet your expectations, and we believe the experience you had is an exception to the way Shell branded retailers typically operate. Our review indicates your experience occurred at one of our independently owned and operated locations. Customer feedback helps us to identify opportunities for improvement. Kindly provide us the details of your complain so that we could notify the operating management of the station regarding the customer experience. We cant access the link that you provide in your email. Thank you for taking the time to share your concerns. We value your patronage and hope you will continue to choose Shell's quality products. If you have additional questions, please contact Shell Customer Care toll-free at 1-[redacted]) or send an e-mail to [redacted] Sincerely, Shell Solutions Center Customer Care [redacted]

Consumer

Response:

Per the receipt I submitted, the station DID sell Diesel to me. You can clearly see the address on the receipt and they should be able to verify on that date they did sell it. I was there last week to pickup the receipt, and the pump was changed over to a regular unleaded pump, so I'm wondering if they just recently stopped selling diesel at that location.

Business

Response:

In response to your 2nd letter regarding the fuel issue with [redacted]. Her statement that ‘it was not a separate pump’ is absolutely ridiculous. There is no other pump at our location that has a diesel dispenser. I have had no customer complaints of getting diesel fuel in place of gasoline. This is clearly a person that has made a mistake and now wants to blame others for it. I sent you pictures of our pumps and the diesel pump is CLEARLY marked. I have a copy of the receipt and it is clearly marked that she pumped the fuel out of pump #7 which is diesel. As far as cameras are concerned, I do have cameras, but everything is recorded on a DVR and only held for a 30 day period. In closing I will not respond to any more letters regarding this issue because I have no responsibility for it. I invite you and [redacted] to come up and look at our pump layout and see what she is claiming is ridiculous. A little advice for [redacted] everybody makes mistakes, so live up to them and move on. Sincerely, [redacted], Quent’s Service Center, Inc.

Consumer

Response:

Review: I've had tire rotations done here on two occasions in 2014. Both times I found fresh nicks in my wheels! The first time it happened, I didn't say anything. When it happened the second time, I took my car back there and showed it to the owner, shortly after the service. He took a look at it and called me a liar. As I said to the owner; [redacted], you've just lost a customer!Desired Settlement: Replace the damaged wheel with a factory specified new one.

Business

Response:

I have no issues taking responsibility for things that myself or my employees damage, but when I went out by [redacted]s car and he started pointing to nicks in the wheel that were dull in color and had water intrusion under the clear coat I get a little upset being accused of something we did not do. If the damage would have been fresh the aluminum would have been bright which would indicate freshness, but without that and the water intrusion under the clear coat he is wrong. The other thing is the nicks are on the outside of the wheel where the weights would be installed, how we would do that?

In closing, I will not do anything for [redacted] because my employee did not do it. I do value all my customers big or small, but one thing that I despise is being dishonest and that is what [redacted] is and from how he has been in the past I am truly surprised it took him this long to show his colors.

Sincerely,

[redacted] President, Quent’s Service Center, Inc.

Consumer

Response:

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Description: Auto Services

Address: 2167 State Road 44, Oshkosh, Wisconsin, United States, 54904

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www.quents.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Quent's Service Center, Inc., but after several inspections we’ve come to the conclusion that this domain is no longer active.



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