Quest Automotive

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] Good afternoonI have received word from my mechanic about the issue with the transmissionThe problem is a bad front seal gasket on the transmissionHe quoted a price of $Me [redacted] and myself, have agreed that quest automotive should pay this because their mechanic should have replaced the gasket, when he has it for weeks between 12/6-12/19/when I picked it up the second timeI discovered the leak again on the way home the second timeAt that point, I did not feel comfortable paying for another tow, and having another one of "their" mechanics work on itWe feel they should ARefund me for the repair, or pay him directlyI'm making a payment on Friday morningHopefully, this can be resolved by them doing the right thingThe second payment is due 2/3/alsoThis puts me in a very strained financial positionPlease call me at 250-

Revdex.com: [redacted] - thank you very much for your help in getting this resolved I did, in fact, receive the title via FedEx It was showing as having been delivered on Friday, but due to my work schedule and the location of the envelope, I did not see it until Sunday I will be taking the title to the Maryland Motor Vehicle office today, and will not hesitate to be back in touch if there is a problem with the document Pending the acceptance of the document by the State of Maryland, I will consider the matter resolved I find it interesting there was no movement on the issue of the title until I asked to get my money back and return the car.I have acknowledged (repeatedly) that I bought the car "as is." However, I have also repeatedly acknowledged that the customer service aspect of this organization, prior to Ms [redacted] 's involvement, was reprehensible, unethical, and discriminatory I will not change that complaint Regards, [redacted] P.S Please note: I have also included Mr [redacted] of the Virginia Vehicle Dealer's Board on this email

To Whom It May Concern: I would like to first address a few of the concerns Ms [redacted] has in her complaintAccording to our 11px;">records, the vehicle was sold in good running and driving conditionIt underwent all the required pre•sale service inspectionsMs [redacted] was fully aware that this vehicle was sold to her AS IS and she was perfectly fine with the condition of the vehicle at time of saleOur advertisement online says that "the listed price online are based on a one- time payment in full with your own bank check, cashier check, credit card or cash"(see attached)The financing documents did reflect her down paymentThe merchant company we use is paypros and they actually charge us 2.0% and not 2.5%This was an error from our staff on the percentageWe however waived this fee for Ms [redacted] at time of saleI did call Ms [redacted] twice regarding the title but when she returned my call she said she didn't get any of my messages so I confirmed her number with her and it was the same number I left messages atThe title to this vehicle had to go back to the auction and from there it went to the store that sold this vehicle and to the previous owners because of some minor mistakes to the power of attorneyWe learned this after our title clerk went to OMV to process the title (see attached)Ms [redacted] stopped by the dealer about Spm on June 16, and was explained the title situationShe was given copies of all title documents upon her requestShe then wanted to discuss some repairs on her vehicle totally about $The Sales Manager informed her that he needed to discuss this with the owner and will get back to herOn June 18, 2015, we contacted Ms[redacted] and made arrangements for the repairsOn Friday June 26, at lOam she came in and we had the new parts installed that dayMeanwhile, we gave her a loaner vehicle until Spm when her car was ready (see attached)We also put gas in her car before giving it back to her from the shopI showed her the receipts of the parts (see attached) we had installed and asked her to sign a document (see attached) but she refused to signShe said she needed to check with her mechanic about the parts installedI advised her that certainly she can do thatWe left all the old parts in the back seat of her vehicleI can process her tags or her title here in the office while waiting for the title correction however she does have to pay all the MVA feesThe title can be mailed to her along with the tags or the title only whichever she prefersWe did give this option to her couple weeks ago but she insisted on having the title insteadThis is the best route to go on her having the title or her tags in a timely fashionWe have made all efforts to help solve this unfortunate matter as fairly, responsibly and ethically as possible and we do apology for the inconvenience this may have caused Ms [redacted] Our main prority is customer service and we feel we have provided this to Ms [redacted] Office Manager Autos Direct Downtown Inc

Hi [redacted] , In Reference to Ms. [redacted] amending this case that was already resolved. I did receive the title last week and mailed the title to her via fedex. I have attached all documents relating to the delivery of this package and copy of the title. I did speak to the Dealer Board upon mailing the title to her letting them also know that I had the title in hand and I was mailing it to her. He will also be contacting the customer and letting her know that title issue was something that was out of our hands and that correction to the title has been made and mailed to her. Despite the fact that this car was sold to our customer AS IS and we were not held responsible for any repairs, we did take care of all the problems. At this time, we will not accept Ms. [redacted] wanting to return the vehicle. We have provided her with an outstanding service and she's in possession of the title. Shall you need to contact me further, please call me at [redacted] Thank you for your time, [redacted] Office Manager Autos Direct Downtown Inc Tel 540-300-4557 Fax 540-479-8286

Revdex.com CASE # [redacted] - [redacted] To Whom It May Concern:The vehicle was offered for sale at $however the General Manager at our store gave the customer a $discount to replace the timing belt and water pump which were the only concerns the customer had Upon the discount, she walked out extremely happy and even wrote a nice review in our customer bookSuch document can be provided upon requestShe had a balance of $left on her account and she couldn’t pay it as promised so we extended the time for her to come up with the money We had a State Inspection that had passed on the vehicle at the time of the saleAll of our inspections are done at a very large corporation that is not in any way affiliated with Autos DirectThey will not risk their business just to help us out(such report can be furnished upon request) Customer states she’s not much knowledgeable about the automotive industry because she’s a young buyer On July 9, customer was almost years old as well as she came with someone else to purchase the vehicleWe did not sale to a minor under the age of The car was sold on July 9, but she stopped by the store at the end of September which is ½ months after her purchase asking that if she can return the car back and that she’s now having issues with the vehicle We never heard her complaint prior to this dateThe car is a with 152,miles so anything could happen to such a carThis car was sold to her AS IS and her complaint came ½ months later after she purchased the vehicle therefore we sincerely do apologize but we cannot take this vehicle backAlso the car is a [redacted] and not a 2003.Sincerely, [redacted] Office ManagerAutos Direct Downtown IncPrincess Anne StreetFredericksburg, VA

To Whom It May Concern: I would like to first address a few of the concerns Ms*** *** has in her complaintAccording to our records, the vehicle was sold in good running and driving conditionIt underwent all the required pre•sale service inspectionsMs*** was fully aware that
this vehicle was sold to her AS IS and she was perfectly fine with the condition of the vehicle at time of saleOur advertisement online says that "the listed price online are based on a one- time payment in full with your own bank check, cashier check, credit card or cash"(see attached)The financing documents did reflect her down paymentThe merchant company we use is paypros and they actually charge us 2.0% and not 2.5%This was an error from our staff on the percentageWe however waived this fee for Ms*** at time of saleI did call Ms. *** twice regarding the title but when she returned my call she said she didn't get any of my messages so I confirmed her number with her and it was the same number I left messages atThe title to this vehicle had to go back to the auction and from there it went to the store that sold this vehicle and to the previous owners because of some minor mistakes to the power of attorneyWe learned this after our title clerk went to OMV to process the title (see attached)Ms*** stopped by the dealer about Spm on June 16, and was explained the title situationShe was given copies of all title documents upon her requestShe then wanted to discuss some repairs on her vehicle totally about $The Sales Manager informed her that he needed to discuss this with the owner and will get back to her. On June 18, 2015, we contacted Ms.*** and made arrangements for the repairsOn Friday June 26, at lOam she came in and we had the new parts installed that dayMeanwhile, we gave her a loaner vehicle until Spm when her car was ready (see attached)We also put gas in her car before giving it back to her from the shopI showed her the receipts of the parts (see attached) we had installed and asked her to sign a document (see attached) but she refused to signShe said she needed to check with her mechanic about the parts installedI advised her that certainly she can do thatWe left all the old parts in the back seat of her vehicle. I can process her tags or her title here in the office while waiting for the title correction however she does have to pay all the MVA feesThe title can be mailed to her along with the tags or the title only whichever she prefersWe did give this option to her couple weeks ago but she insisted on having the title insteadThis is the best route to go on her having the title or her tags in a timely fashion. We have made all efforts to help solve this unfortunate matter as fairly, responsibly and ethically as possible and we do apology for the inconvenience this may have caused Ms***Our main prority is customer service and we feel we have provided this to Ms***. Office Manager Autos Direct Downtown Inc

Revdex.com spoke with SophieSophie stated that after the vehicle was brought back and repaired the customer contacted the business because the problem was reoccurringSophie contacted the owner of the vehicle and had to leave a message for a return call to go over possible options because of the
distance between the customer and the businessThe business requested a return call from the owner of the vehicle to discuss these options when it is convenient for her

RE: Case # ***/Autos Direct Downtown/*** * ***Hi Ms***,I did call Ms*** couple weeks ago and asked for emissions to be done on her vehicle based on the error message from title tec (we use this company to process tags or anything through DMV)I have attached the print out
showing this message from title tecThe way we process tags here is we put in the customer's driver # and hit load in the systemIt pulls all the information automatically from DMVAnd in Ms***'s case, it pulled her address as Stafford County being the jurisdictionAnd in Stafford an emission is requiredI did just speak to her confirming her address and she lives in City of FredericksburgAnd she is correct on that, she would not need emissions if living in the City of FredericksburgI had to get this information corrected within the system and updated her record to City of FredericksburgUpon this, I was able to bypass the emission as was required. I learned all this by speaking to Ms*** earlier this morning and I confirmed her address and etc..She came in earlier and I showed her all documents attached as well as the titletec system with the jurisdiction on fileI had the salesperson put the metal plates on her car and gave her the registrationShe was happy and fully understood the errorShe did say she will contact DMV also to assure they updated the jurisdiction.We do apologize for the inconvenience this may have caused Ms***. Thank you,*** ***Office ManagerAutos Direct Downtown 540-300-4557 (office)540-479-8286 (fax)

RE: Case # ***/Autos Direct Downtown/*** * ***
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Hi Ms***,
I did call Ms*** couple weeks ago and asked for emissions to be done on her vehicle based on the error message from title tec (we use this company to process tags or anything through DMV)I have attached the print out showing this message from title tecThe way we process tags here is we put in the customer's driver # and hit load in the systemIt pulls all the information automatically from DMVAnd in Ms***'s case, it pulled her address as Stafford County being the jurisdictionAnd in Stafford an emission is requiredI did just speak to her confirming her address and she lives in City of FredericksburgAnd she is correct on that, she would not need emissions if living in the City of FredericksburgI had to get this information corrected within the system and updated her record to City of FredericksburgUpon this, I was able to bypass the emission as was required.
I learned all this by speaking to Ms*** earlier this morning and I confirmed her address and etc..She came in earlier and I showed her all documents attached as well as the titletec system with the jurisdiction on fileI had the salesperson put the metal plates on her car and gave her the registrationShe was happy and fully understood the errorShe did say she will contact DMV also to assure they updated the jurisdictionWe do apologize for the inconvenience this may have caused Ms***.
Thank you,
*** ***
Office Manager
Autos Direct Downtown
540-300-4557 (office)
540-479-8286 (fax)

February 7, 2017 Re: Revdex.com Case # [redacted]  Dear Ms. [redacted],  This car was sold to [redacted] and not [redacted]. He is not on any documents we have on file. We already had the financing done and am not sure why it would’ve taken 2 ½ hours as Mr. [redacted] states in the letter to get all documents ready for them to sign. Perhaps, arrival time wasn’t as expected and our sales team were busy helping other customers. Since Ms. [redacted] financed this car, there are state sales tax (Maryland tax 6%) as well as other fees associated with processing tags/title and also there is our processing fee. Attached is the flyer from Dec 3, 2016 showing the price of the vehicle was $6495.00 and not $5995.0. With $1000.00 down after the above fees which came to $1009.64, the financing amount is $6514.00.  Our first call from the customer came few days after the car was sold to them. The salesperson quickly called the customer back. Arrangements were made by Ms. [redacted] to have car towed to our mechanic. Ms. [redacted] was informed of the process and delay of a part and she was offered a loaner car in meanwhile. She stated she had [redacted] car.  Our mechanic stated someone drove the car and hit the curb, and this might have caused the issue to arise. Even though this might have been a cause of aggressive driving, we still proceeded to replace and fix the car.  The sales manager drove and checked the car before it was delivered back to the customer. Not sure exactly what caused the leaking to happen again. But we did ask Ms. [redacted] to bring the car back and we would to be happy to have another mechanic shop to look at it since she said she didn’t want her car going back to the same mechanic. She then told the salesperson that she prefers to have her car looked somewhere close to her and thanked him for all hard work we’ve done for her.  After receiving this letter, I was surprised because thought the Salesperson and Ms.[redacted] ended the conversation in good term.   I tried reaching Ms.[redacted] few times after speaking with Revdex.com. She called me back 3 weeks later after my calls to her and asked me to help her with another set of temp tags as well as if we could help with the repair cost. I advised her to send me the receipts and will let her know.  Another week passed by and no receipt was send to me except another Revdex.com complaint. Days later [redacted] called and finally send me the receipt.    We did pay our mechanic to fix the issue and was willing to take the car back and fix any other issues that might have caused problems for Ms.[redacted]. But she choose to proceed with her own mechanic. I don’t believe we should reimburse any expense.  As we did do everything we could in helping to Ms. [redacted] in providing her good customer service when the car was bought as-is. But to make Ms. [redacted] happy since she’s been a good customer, we are willing to pay half of the cost which is [redacted] Sincerely,  Sophie @ Quest Automotive

Hi [redacted],In Reference to Ms. [redacted] amending this case that was already resolved. I did receive the title last week and mailed the title to her via fedex. I have attached all documents relating to the delivery of this package and copy of the title. I did speak to the Dealer Board upon mailing the title to her letting them also know that I had the title in hand and I was mailing it to her. He will also be contacting the customer and letting her know that title issue was something that was out of our hands and that correction to the title has been made and mailed to her. Despite the fact that this car was sold to our customer AS IS and we were not held responsible for any repairs, we did take care of all the problems.  At this time, we will not accept Ms.[redacted] wanting to return the vehicle. We have provided her with an outstanding service and she's in possession of the title.Shall you need to contact me further, please call me at [redacted]Thank you for your time,[redacted]Office ManagerAutos Direct Downtown IncTel 540-300-4557Fax 540-479-8286

Revdex.com:
[redacted] - thank you very much for your help in getting this resolved.  I did, in fact, receive the title via FedEx.  It was showing as having been delivered on Friday, but due to my work schedule and the location of the envelope, I did not see it until Sunday.  I will be taking the title to the Maryland Motor Vehicle office today, and will not hesitate to be back in touch if there is a problem with the document.  Pending the acceptance of the document by the State of Maryland,  I will consider the matter resolved.  I find it interesting there was no movement on the issue of the title until I asked to get my money back and return the car.I have acknowledged (repeatedly) that I bought the car "as is."  However, I have also repeatedly acknowledged that the customer service aspect of this organization, prior to Ms. [redacted]'s involvement, was reprehensible, unethical, and discriminatory.  I will not change that complaint.
Regards,
[redacted]P.S.  Please note:  I have also included Mr. [redacted] of the Virginia Vehicle Dealer's Board on this email.

Hi [redacted],
In Reference to Ms. [redacted] amending this case that was already resolved. I did receive the title last week and mailed the title to her via fedex. I have attached all documents relating to the delivery of this package and copy of the title. I did speak to the Dealer Board upon mailing the title to her letting them also know that I had the title in hand and I was mailing it to her. He will also be contacting the customer and letting her know that title issue was something that was out of our hands and that correction to the title has been made and mailed to her. 
Despite the fact that this car was sold to our customer AS IS and we were not held responsible for any repairs, we did take care of all the problems.  
At this time, we will not accept Ms.[redacted] wanting to return the vehicle. We have provided her with an outstanding service and she's in possession of the title.
Shall you need to contact me further, please call me at [redacted]
Thank you for your time,
[redacted]
Office Manager
Autos Direct Downtown Inc
Tel 540-300-4557
Fax 540-479-8286

Revdex.com CASE # [redacted]To Whom It May Concern:The vehicle was offered for sale at $4995.00 however the
General Manager at our store gave the customer a $1000.00 discount to replace
the timing belt and water pump which were the only concerns the customer had.
Upon the discount,...

she walked out extremely happy and even wrote a nice review
in our customer book. Such document can be provided upon request. She had a
balance of $399 left on her account and she couldn’t pay it as promised so we
extended the time for her to come up with the money.  We had a State Inspection that had passed  on the vehicle at the time of the sale. All of
our inspections are done at a very large corporation that is not in any way
affiliated with Autos Direct. They will not risk their business just to help us
out. (such report can be furnished upon request) Customer states she’s not much
knowledgeable about the automotive industry because she’s a young buyer.  On July 9, 2015 customer was almost 22 years
old as well as she came with someone else to purchase the vehicle. We did not
sale to a minor under the age of 18. The car was sold on July 9, 2015 but she
stopped by the store at the end of September  which is 2 ½ months after her purchase asking
that if she can return the car back and that she’s now having issues with the
vehicle.  We never heard her complaint prior
to this date. The car is a 2004 with 152,000 miles so anything could happen to
such a car. This car was sold to her AS IS and her complaint came 2 ½ months later
after she purchased the vehicle therefore we sincerely do apologize but we
cannot take this vehicle back. Also the car is a [redacted] and not a 2003.Sincerely,[redacted]
Office ManagerAutos Direct Downtown Inc2504 Princess Anne StreetFredericksburg, VA 22401

To Whom It May Concern: I would like to first address a few of the concerns Ms. [redacted] has in her complaint. According to our  11px;">records, the vehicle was sold in good running and driving condition. It underwent all the required pre•sale service inspections. Ms. [redacted] was fully aware that this vehicle was sold to her AS IS and she was perfectly fine with the condition of the vehicle at time of sale. Our advertisement online says that "the listed price online are based on a one- time payment in full with your own bank check, cashier check, credit card or cash"(see attached). The financing documents did reflect her down payment. The merchant company we use is paypros and they actually charge us 2.0% and not 2.5%. This was an error from our staff on the percentage. We however waived this fee for Ms. [redacted] at time of sale. I did call Ms. [redacted] twice regarding the title but when she returned my call she said she didn't get any of my messages so I confirmed her number with her and it was the same number I left messages at. The title to this vehicle had to go back to the auction and from there it went to the store that sold this vehicle and to the previous owners because of some minor mistakes to the power of attorney. We learned this after our title clerk went to OMV to process the title (see attached). Ms. [redacted] stopped by the dealer about Spm on June 16, and was explained the title situation. She was given copies of all title documents upon her request. She then wanted to discuss some repairs on her vehicle totally about $680.00. The Sales Manager informed her that he needed to discuss this with the owner and will get back to her. On June 18, 2015, we contacted Ms.[redacted] and made arrangements for the repairs. On Friday June 26, 2015 at lOam she came in and we had the new parts installed that day. Meanwhile, we gave her a loaner vehicle until Spm when her car was ready (see attached). We also put gas in her car before giving it back to her from the shop. I showed her the receipts of the parts (see attached) we had installed and asked her to sign a document (see attached) but she refused to sign. She said she needed to check with her mechanic about the parts installed. I advised her that certainly she can do that. We left all the old parts in the back seat of her vehicle. I can process her tags or her title here in the office while waiting for the title correction however she does have to pay all the MVA fees. The title can be mailed to her along with the tags or the title only whichever she prefers. We did give this option to her couple weeks ago but she insisted on having the title instead. This is the best route to go on her having the title or her tags in a timely fashion. We have made all efforts to help solve this unfortunate matter as fairly, responsibly and ethically as possible and we do apology for the inconvenience this may have caused Ms. [redacted]. Our main prority is customer service and we feel we have provided this to Ms. [redacted]. Office Manager Autos Direct Downtown Inc

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Good afternoon. I have received word from my mechanic about the issue with the transmission. The problem is a bad front seal gasket on the transmission. He quoted a price of $450. Me. [redacted] and myself, have agreed that quest automotive should pay this because their mechanic should have replaced the gasket, when he has it for 2 weeks between 12/6-12/19/16 when I picked it up the second time. I discovered the leak again on the way home the second time. At that point, I did not feel comfortable paying for another tow, and having another one of "their" mechanics work on it. We feel they should A. Refund me 450 for the repair, or pay him directly. I'm making a payment on Friday morning. Hopefully, this can be resolved by them doing the right thing. The second payment is due 2/3/17 also. This puts me in a very strained financial position. Please call me at 301 250-0678.

Revdex.com:[redacted] - thank you very much for your help in getting this resolved.  I did, in fact, receive the title via FedEx.  It was showing as having been delivered on Friday, but due to my work schedule and the location of the envelope, I did not see it until Sunday.  I will be taking the title to the Maryland Motor Vehicle office today, and will not hesitate to be back in touch if there is a problem with the document.  Pending the acceptance of the document by the State of Maryland,  I will consider the matter resolved.  I find it interesting there was no movement on the issue of the title until I asked to get my money back and return the car.I have acknowledged (repeatedly) that I bought the car "as is."  However, I have also repeatedly acknowledged that the customer service aspect of this organization, prior to Ms. [redacted]'s involvement, was reprehensible, unethical, and discriminatory.  I will not change that complaint.
Regards,
[redacted]P.S.  Please note:  I have also included Mr. [redacted] of the Virginia Vehicle Dealer's Board on this email.

Revdex.com CASE # [redacted]-[redacted]To Whom It May Concern:The vehicle was offered for sale at $4995.00 however the
General Manager at our store gave the customer a $1000.00 discount to replace
the timing belt and water pump which were the only concerns the customer had.
Upon the discount, she...

walked out extremely happy and even wrote a nice review
in our customer book. Such document can be provided upon request. She had a
balance of $399 left on her account and she couldn’t pay it as promised so we
extended the time for her to come up with the money.  We had a State Inspection that had passed  on the vehicle at the time of the sale. All of
our inspections are done at a very large corporation that is not in any way
affiliated with Autos Direct. They will not risk their business just to help us
out. (such report can be furnished upon request) Customer states she’s not much
knowledgeable about the automotive industry because she’s a young buyer.  On July 9, 2015 customer was almost 22 years
old as well as she came with someone else to purchase the vehicle. We did not
sale to a minor under the age of 18. The car was sold on July 9, 2015 but she
stopped by the store at the end of September  which is 2 ½ months after her purchase asking
that if she can return the car back and that she’s now having issues with the
vehicle.  We never heard her complaint prior
to this date. The car is a 2004 with 152,000 miles so anything could happen to
such a car. This car was sold to her AS IS and her complaint came 2 ½ months later
after she purchased the vehicle therefore we sincerely do apologize but we
cannot take this vehicle back. Also the car is a [redacted] and not a 2003.Sincerely,[redacted]
Office ManagerAutos Direct Downtown Inc2504 Princess Anne StreetFredericksburg, VA 22401