Quest Payments Reviews (%countItem)
Quest Payments Rating
Address: 2990 Inland Empire Blvd Ste 120, Ontario, California, United States, 91764-4899
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Started business with Quest due to the promise of a lower cost to me for credit card sales at my business. After a week of being in business with Quest, my deposits were nowhere to be found, they were not going into my bank account. I contacted customer service in which they stated the money would be there within the next 2 business days. Days passed and still nothing, called again and they said there was no issue on their end and the money was being deposited. Whenever money was deposited, it would not equal the sales my business made. I contacted them again and informed them I would like to end business due to the fact my money wasn't being deposited. I have returned all their equipment as they wanted and will pay them cancellation fee. I am only making the payment as I do not want to go against the contract I signed but I am hoping no other small business gets affected in this matter.
Hi ***,
In regards to complain ID
At Quest Payments we value all of our customers and appreciate all feedback or concerns. We do everything in our power to make our customers happy and solve any issues in a timely manner. With regards to El *** Mexican Food this customer signed up on our Cash Discount Program where the customer could eliminate the processing fees and push the credit card fees onto their customers. This is not like traditional processing where you would get your deposit’s the next day it would take a couple of days to receive your deposits but the benefit to this is you would eliminate your processing fees all together. There’s certain regulated software that does this. It’s a HUGE savings monthly for customers and in this case nearly $1,000. All this was explained to El *** Mexican Food’s owner at the time they signed all the paperwork and agreed upon by both parties. Also if this program was not a fit we could also switch them over to standard processing where they do get their money the next day and in this case we offered to get them to standard pricing and they declined. Quest Payments did everything to make this customer happy and put them on the best pricing programs available. It’s unfortunate that we were not given the opportunity to clear this up after many request and visits from our staff to this customer. We’re not in the business to make money off of broken contracts…we value our customers and want to build long lasting relationships as we do with thousands of current customers. We still would like an opportunity to clear the air and explain this to the customer if possible.
Thank you,
*** Narvaez | President | Quest Payments
O ***0 ext. *** | F *** | M
I am rejecting this response because:
There was never no "cash discount" offer. The deposit agreement was for deposits by the 3rd day but I wasn't receiving the deposits until the week after. No one ever came to try and resolve matters with me until a month later when I informed them that I was disconnecting their terminal. Yes, they have tried, recently, to offer me money to return but the damage is done. I have the signed contract that I signed in hand and all my deposit forms. They also claimed that I should've known about the third party due to it being on the signed contract. Why when I contacted Quest in regards to the late deposits did they not inform me that they weren't the ones in charge of the deposit and a third company was? The signed contract does not state this, so they sent me a "copy" of an application that I never filled out nor signed. I have a copy of that as well and my name isn't even typed on there correctly. The third party is now trying to charge me for a service I didn't even know about and Quest is claiming they told me at contract signing. I am willing to provide all copies of all forms.
Quest Payment, a merchant company, sent a sales representative, Alicia, to introduce their business which is a merchant services so that my company can process the credit card with. I signed up with the agreement for 1 year of service to test out the quality of their company. After 10 months, I didn't like the way they work because they don't keep up with their words and one worker would inform me different information than others so I decided that I don't want to renew the contract. My contract expires on 12/12/2019. I called in October, 2019 to inquire the cancellation process, and was informed that the contract expired 12/12/2019 and that I cannot canceled until 12/12/2019. On 12/2/2019, I called back the company to request a cancellation to the service, however, the staff would not let me. They said I had to call 30 days before the expired date of the contract otherwise, the contract would automatically renewed. I requested to talk to the manager, ***, and he said the same thing. I told him I called and talked to him back in October, 2019 and was never advised about the 30 days before expired of the contract. He said it is my job to put it in writing, in a closure form. They never sent the closure to me and I didn't know that was their policy. At the end, they would not let me end the contract and force me to be obligated to the contract that's automatically renewed without my consent. The way they do their business is fraudulent. They left out a lot of key information on the contract and was never explained to the consumers. When asked, they said it is not their job to inform the consumer and that we should have read the fine prints. Please investigate this company as they can potentially scamming a lot more consumers. I just want to get out of the contract that I did not sign up for. I don't want to be forced to stay with a company that I don't trust.
Regarding Complain ID
The customer “Claremont Pharmacy Inc.” signed a contract with our company on December 12, 2018 for 1 year by the companies owner *** Ho. The customer violated the contract by not using our processing services before the year was up and by processing with a competitor at the end of October 2019. It clearly states in the contract that the customer must utilize our processing services for the full length of the contract. That alone is in violation of the contract. In addition the customer *** called our office on December 2, 2019 to request a cancellation verbally. All cancellations need to be requested in writing for the protection of our customers. The contract states to cancel that the customer needs to give 30 day notice prior to the signed contract if not the customer will automatically be renewed for an additional year. *** sent Quest an email requesting cancellation on December 18, 2019. She did not give a 30 day notice therefore the contract automatically renewed for an additional year. In this case the customer should have given us the notice of cancellation in writing by November 12…however the customer can cancel at any point or time during the contract. Whenever there’s a contract violation of any sort the customer will be responsible for an Early Termination Fee. In this situation the customer violated the 1yr contract and 30 day notice policy to cancel. The customer *** was informed of everything and she stated she didn’t think it was fair and when we explained the contract terms her response was “I don’t care what the contract says” meaning she didn’t care that everything was in writing and she agreed and signed off on it. In addition she was extremely irate and started yelling and threatening our staff with legal action and she was going to “let the whole world know about us” as she stated.
Quest Payments followed all the terms of the contract that *** Ho agreed to and signed off on in December of 2018. We’re here to provide 1st class service to our customers. We have many customers that are extremely happy and more than satisfied with the services we provide.
Attached you’ll find a copy of the contract agreement that both Quest Payments and Claremont Pharmacy agreed upon.
Thank you,
*** | Quest Payments
I am rejecting this response because:
I called back in October 2019 to inquire about the contract expiration and wanting to leave the company but the manager *** did NOT mentioned anything about a closure form or 30 days call in advance. He told me the contract expired on 12/12/2019, leading me into thinking that I cannot call before 12/12/2019. They purposely leaving out that important information to trick me to call back at a later time so they can use that terms of “canceling 30 days in advance” to force me into another year of contract with them. That’s a very shady practice and very dishonest. When I called back to ask the manager *** why he didn’t mentioned that when I called in October and he said it is not his job to tell me and it is for me to read the contract myself. These people are the most dishonest people I had ever worked with. I don’t want to use their company anymore and I should have the right to leave once the contract is over. They have no right to force me to accept the contract to renew automatically without my agreement. In the respond, the manager said I was irate, of course I am. Who wouldn’t be if they have to deal with unreasonable people like this company. Please, Revdex.com, you have to look into the way they practice their business as they can trick many people with their dishonest model.