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Quest Records Reviews (1)

I am writing in response to Complaint ID:  [redacted] and bring you up to speed on our investigation into the matter as well as our response and action.In short, this issue is resolved.  We spoke with the complainant and resolved the issue to her satisfaction.  The concern of the...

complainant was that she was not notified of charges for her re[redacted] prior to receiving the product.  We agree 100%.  She should have been made aware of any charges prior to her receiving the information from us.We have attached the authorization that would have been filled out by anyone re[redacted]ing medical records from the medical facility in which we are contracted to complete these types of re[redacted]s (clearly showing a section on cost).  Also, we have attached the authorization the complainant filled out.  Although extremely difficult to read, explain how this may have happened, only that this may have been an older version of the same form the medical facility currently uses.  We are new to this facility and suggested these exact changes to their authorization form when we started working with them (03/27/2017).I contacted Ms. [redacted] directly to ensure she understood the situation and how this may have happened, as well as that I fully agreed  with her in that she should have been made aware of the cost prior to receiving the invoice from [redacted] Records.  I let her know I had voided the invoice in our system and apologized for any inconvenience this may have caused.  She expressed understanding and was satisfied with the outcome.I am available to speak with you as needed.  I appreciate your time.

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Address: 16 Bronze Pointe Blvd, Swansea, Illinois, United States, 62226

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