Quest Towing Services

QuestX Towing is terrible!
The worst customer service!

When needing my car towed the employee asked where I was located, which I gave them. Then asked me where I was going. I was going home, so I gave that address. I thought maybe they were asking to make sure I wasn't stranded...but nope...they just suck at asking the correct question.

They did the bill based on my home address, where I was going, and not where the car was going. Obviously I know that in the end they needed the information on where the car was getting towed, but she didn't ask me that.

What she should have asked me was where was my car getting towed. I thought I would give that information to the towing company and didn't know they were asking it for the billing purposes.

So now, after all of this fiasco where my bill should have been covered I have to pay $100 to the towing company directly!

I'm a single mom and work 3 jobs and the holidays are coming. They wasted 1 hr of my time and the QuestX employees' time...they lost money on this and so did I.

I asked for a manager and they didn't give me the opportunity. I said, you would rather have poor customer service then write off $100?

Well...here is the negative review for their terrible service. I hope it was worth it to them. They suck and I will never use them again and hope this discourages you from using them as well.

I used Quest towing while on a snowmobile trip in [redacted]. My sled broke down and was stranded. I was given a number for quest towing who arranged to have a flat bed tow truck on sight within 45 minutes. They loaded my sled and transported it to a snowmobile dealership close by
This was truly one of the best customer services in my life, and I would truly want to recommend this company to everyone stranded on or off the road. Wow!!!