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Quetzal Computers

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Quetzal Computers Reviews (1)

Initial Business Response /* (1000, 9, 2015/04/03) */
Contact Name and Title: [redacted] President
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@luckylumber.com
[redacted] called our office and talked with my sales person [redacted] on January 27th, 2015. He told him that they needed to...

order metal for a 24' x 40' x 12' barn. Mr. [redacted] completed their metal order on our quote form and e-mailed them a complete copy of the total pieces and lengths required to cover his barn at 10:52am on January 27th. ( I will fax a copy of this to your office ) Mr. [redacted] had before him the roof metal lengths to view and to make sure this is what he needed. The next day, January 28th they called and ordered this metal and paid the total with their credit card totaling [redacted] They picked this special order metal up at our location on February 3rd 2015. There was never any mention of this barn having a roof overhang and can be noticed as the roof metal ordered is exactly the length of 12' 9" that's needed to cover and standard 24' wide barn with a 4/12 pitch on the roof. Mr. [redacted] had this information in front of him as he viewed our quote with the lengths so listed.
I'm sorry that this wasn't mentioned and he should have noticed this when he viewed the material list we sent him. All the metal order is Special Ordered and cut to length as needed to cover Mr. [redacted]'s barn. Special ordered materials are not returnable. This could have been take care of if the overhang had been mentioned or Mr. [redacted] as he reviewed our quote with the roof metal being listed as 12' 9" long. Mr. [redacted] has been a long time very professional employee and I have never heard or known of anytime that he would tell one of his many customers "tough luck" on the original metal Mr. [redacted] ordered.
I will include a fax to your office showing the materials ordered and other documents.
[redacted]
President
Lucky Discount Lumber
Initial Consumer Rebuttal /* (3000, 11, 2015/04/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This response is not only untrue it is insulting. First off I did specifically tell [redacted] that my roof trusses had tails that needed to be taken into consideration with the roof metal. Secondly I trusted that since this is what [redacted] and Lucky Lumber do for a living, that they would be able to make accurate measurements. I really didn't think they could mess up such an easy building. I do not create buildings for a living, therefore I was trusting that their measurements were correct. I also believe that if they have a no-refund policy that they would let you know that up front! You would think a company that wants to continue having a good reputable business would try harder to be more customer friendly. That being said, I will never do business with this company again and I will make sure that everyone I know understands how they treat their customers!
Final Business Response /* (4000, 14, 2015/04/16) */
4-14-2015
On complaint case # XXXXXX I have included Mr. [redacted]'s explanation on the conversations he had with Mrs. [redacted] and their special metal order. We would like to settle this with Mr. [redacted] as long as it's fair to both parties involved.
[redacted]
Lucky Discount Lumber
4-8-2015
On January 27, 2015 Mrs. [redacted] called and wanted a quote for the metal we would typically figure on a 24x40x12 pole barn. I remember asking her about other trim for doors, windows or any other framed openings that would be in her project, and she said just normal ridgecap, rake and corner trim was all they needed besides the metal.. Mrs. [redacted] didn't mention that their trusses would have an overhang, which are not typical of a pole barn. I worked up a material list, and e-mailed it to her address, for them to check metal and trim list before they placed the order. I would have to assume that Mrs. [redacted] would have reviewed the quote with her husband [redacted] before calling back to order the metal. I did not speak to [redacted] until the day he picked up their metal and trim order on 02-03-2015. I would also mention that every special order metal package has a sticker on the cover that lists every length, and amount of pieces, on both the metal and trim packages. When I spoke on the phone to [redacted] there was no mention of him keeping the ordered metal if I could discount a new roof metal order, and I also would never tell a customer, in his words, (tough luck) on the old metal. Even though I could not have taken back the other special order metal I would have certainly have tried to help him out on the price of another order of the length of roof metal he actually needed. I think it was just a miscommunication between [redacted], who phoned in the order, [redacted] that maybe didn't review the quote I e-mailed to them, pryor to [redacted] calling back to place the order.
[redacted]
Salesman
Lucky Discount Lumber, Inc
Final Consumer Response /* (4200, 16, 2015/04/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As I stated before in my last comments. The resolution should have been to offer us the roof metal at a discounted price. This company wants to keep making the problem all our fault (the customer) which is fine, at this point I wouldn't take anything from this company anyway. I will never do business with this company again and nor will anyone we know!

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Address: 4034 Gage Avenue, Bell, California, United States, 90201

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