Good morning – this is in response to Mr [redacted] To whom it may concern: I am very familiar with Mr [redacted] purchase here at Toyota of Greenville Our goal at Toyota of Greenville is to make sure every customer is happy and enjoys there new purchase Unfortunately, this was not the case with Mr [redacted] purchase My employees failed to communicate effectively causing this issue As previously discussed with Mr [redacted] there is nothing that I can do to change the financed amount or current payment amount of his loan Mr [redacted] does have the option to refinance the vehicle with another bank or lender and put the anticipated money down getting his payment where he would like it to be I am sorry for the troubles this has caused Mr *** and would like to help any way that I possibly can! My Direct number is [redacted] or email: [redacted] .com Thanks, Mike O [redacted] Toyota of Greenville
To whom it may concern: My management team was unaware of this discrepancy and apologize that this happened! We appreciate our customers and take customer service VERY seriously! We would be happy to credit the difference back to the customer! I will have my service manager reach out to ensure this happens! Thanks for bringing to my attention [redacted] General Manager
I received Ms*** complaint and hate that she has had issues with her vehicle. This is not the first time that I have heard about the issue with Ms*** vehicle. I spoke to her roughly a month back and told her I would like my service department to take another look at
it. There are a couple options that Toyota of Greenville can offer to try to solve this issue. The first would be for one of my master technicians to ride in Ms*** vehicle with her so we know exactly what issue she is concerned with. If the tech knows and can here the popping noise - identify where it is coming from we should be able to fix it! The second would be to look at trading Ms*** out of the 4Runner into another vehicle of her choice. I would be happy to accommodate her anyway possible! Toyota of Greenville inspects every vehicle thoroughly before selling any vehicles on our lot. Unfortunately, we cannot predict what will happen in the future but try to prevent any mechanical failures! Again, I would be happy to fix the vehicle for her free of charge as long as we know and can duplicate the issue!Please contact me directly so we can resolve this issue as quickly as possible! - *** *** CELL: *** Thanks, Mike O'LearyToyota of Greenville
To Whom It May ConcernI feel like Toyato of Greenville did me wrong I took them a quote from another dealer and it was and at first they came to me with a way higher payment and I told them if they couldn't beat the deal than just give me the and I would be on my wayI know Toyato of Greenville is not a bank but I told the salesperson at the beginning of my visit that I had a previous bankruptcy and they didnt seem to care I feel like they saw that they could beat the deal that I took them so they was going to make it look like they would try and then blame it on me and my credit Toyato of Greenville promise is we will beat the deal or we will pay you so that was there way to send me on my wayI need Toyato of Greenville to pay the dollars or give me the car for the they had promisedAs they took me and my kids in a room and got me to sign power of attorney paper of DMV papers at dmv and for the title and did it really quickly told me to go clean my car out gave me a bag I said no I need some boxes so they brought me two boxes took my tag off car and put it on new one and then said NO Thats No Way To Do Business
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***i have read the response from Mr O***, and I understand his position It was my original intention in contacting Revdex.com, to ensure other potential buyers at Greenville Toyota were made aware of the sale practices It is my understanding, from Mr O***, they have been instructed sales and financial employees in the future to be completely open and honest during the complete sales process My situation cannot be helped now by his organization, even though I did expect a more compliant organization during and after the sale*** ***
To whom it may concern: My first response stays the same. The dealership changed ownership in 2010. All previous obligations is under the previous owner and previous dealer number. I have provided Mr*** with the contact to the previous owner of Toyota of Greenville for him to get a resolution on this matter! I hope that they are able to get this worked out for him! Please let me know if you have any questions or concerns! Thanks, Mike O***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is now satisfactory to me. Providing a contact number does not always resolve the issue and sometimes is only a deflection. The prior owner finally contacted me and after difficulty dealing with Toyota Greenville, (lack of response from parts and service manager, former owner made arrangements with Toyota *** *** to replace the part under warranty. This was done on January 14,
Regards,
*** ***
We appreciate that MrTanksley was disappointed not to purchase the vehicle, and we were too. Again, we offered to sell the vehicle at a discounted price, as promised. However, the sale did not close because MrT*** did not qualify for credit on terms he found acceptable. In the event he is able to obtain credit through another lender, we will attempt to locate a similar vehicle and offer him the same discount.. Thanks, Mike O***General ManagerToyota of Greenville
This email is in regards to *** and *** *** - I apologize for the inconvenience they incurred while trying to cancel there warranty. Toyota of Greenville has Canceled there warranty and it was sent to *** - the Original lein holder. Check Number is ***
and FedEx tracking number is ***! Please contact me directly with any questions or concerns! My direct number is ***. Thanks, Mike O***General ManagerToyota of Greenville 864-***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Please have them contact me on my cell at ***
Regards,
*** ***
At Toyota of Greenville, customer satisfaction is our priority, and we are very sorry that Mr. [redacted] is unhappy with his shopping experience. However, we did not break our promise to Mr. [redacted] to meet or beat competition in the purchase price of the Highlander. Mr....
[redacted]’s concern is not the price of the vehicle, however. It was whether he can obtain financing for the vehicle. Mr. [redacted] has some credit concerns which make obtaining financing challenging. We are not a bank, but we do work with outside banks that finance vehicles on competitive terms. Due to Mr. [redacted]’s credit history, these banks were not willing to extend credit on terms that were acceptable to him. The bank counteroffered at a higher APR, which increased his monthly payment (but not the price of the vehicle.) While we can stand behind the price of the vehicle, we did not and cannot guarantee credit approval. Again, we are sorry that Mr. [redacted] was not happy with his experience, but we ask that you close this complaint. If you or Mr. [redacted] have any further questions in the meantime, please call me. Thanks, Mike O[redacted]General ManagerToyota of Greenville
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
[redacted]
To whom it may concern: I spoke to Mr. [redacted] regarding why Toyota of Greenville was unable to honor the warranty. The ownership changed in December of 2010. Any lifetime warranty would be honored under the previous ownership. I provided Mr. [redacted] the contact of the individual...
handling these claims for the previous owner and advised that we contact me back and let me know the outcome! Thanks for the assistance. Mike O[redacted]General Manager Toyota of Greenville 864-[redacted]
To whom it may concern: I have reached out to [redacted] to let him know I will be paying to replace with run flat tires on his 2010 Rav 4. I tried to leave a voicemail however, his phone would next accept - I will be calling him a few more times today to get this resolved!! Thanks,...
Good morning – this is in response to Mr. [redacted] To whom it may concern: I am very familiar with Mr. [redacted] purchase here at Toyota of Greenville. Our goal at Toyota of Greenville is to make sure every customer is happy and enjoys there new purchase. Unfortunately, this was not...
the case with Mr. [redacted] purchase. My employees failed to communicate effectively causing this issue. As previously discussed with Mr. [redacted] there is nothing that I can do to change the financed amount or current payment amount of his loan. Mr. [redacted] does have the option to refinance the vehicle with another bank or lender and put the anticipated money down getting his payment where he would like it to be. I am sorry for the troubles this has caused Mr [redacted] and would like to help any way that I possibly can! My Direct number is [redacted] or email: [redacted].com Thanks, Mike O[redacted]Toyota of Greenville
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
However, I am interested to know approximately how long it will take. It says on tracking that fidelity, the warrant place, received the cancellation on 10/18
Regards,
[redacted]
I did all of the above, spoke with [redacted] and the response was, "it's up to the used car department if they want to fix it." I took my car to [redacted] and just traded it in because I continued to get the run around with Toyota. I went upside with the trade in but I can say I feel more safe and a lot happier with my decision. Come to find out the used car service department examined and drove the 4 runner and immediately heard the popping noise, stated there was major problems in the front in and sent it straight to whole sale. Just wondering who is in the wrong here. I purchased a car that was pre certified and was honored. Went to Toyota numerous times and also called numerous times. No one from Toyota couldn't seem to find a problem or hear it when they drove it, but the first person too somewhere else did. So does the Toyota service department know what they are getting paid to do? All I would appreciate is the difference from what I paid for the vehicle and what nissan bought it for, so im no longer upside down for something that I don't believe is my fault. I've done all they have asked and still nothing has been done.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
To whom it may concern: My management team was unaware of this discrepancy and apologize that this happened! We appreciate our customers and take customer service VERY seriously! We would be happy to credit the difference back to the customer! I will have my service manager...
reach out to ensure this happens! Thanks for bringing to my attention. [redacted]General Manager
Good morning – this is in response to Mr [redacted] To whom it may concern: I am very familiar with Mr [redacted] purchase here at Toyota of Greenville Our goal at Toyota of Greenville is to make sure every customer is happy and enjoys there new purchase Unfortunately, this was not the case with Mr [redacted] purchase My employees failed to communicate effectively causing this issue As previously discussed with Mr [redacted] there is nothing that I can do to change the financed amount or current payment amount of his loan Mr [redacted] does have the option to refinance the vehicle with another bank or lender and put the anticipated money down getting his payment where he would like it to be I am sorry for the troubles this has caused Mr *** and would like to help any way that I possibly can! My Direct number is [redacted] or email: [redacted] .com Thanks, Mike O [redacted] Toyota of Greenville
To whom it may concern: My management team was unaware of this discrepancy and apologize that this happened! We appreciate our customers and take customer service VERY seriously! We would be happy to credit the difference back to the customer! I will have my service manager reach out to ensure this happens! Thanks for bringing to my attention [redacted] General Manager
I received Ms*** complaint and hate that she has had issues with her vehicle. This is not the first time that I have heard about the issue with Ms*** vehicle. I spoke to her roughly a month back and told her I would like my service department to take another look at
it. There are a couple options that Toyota of Greenville can offer to try to solve this issue. The first would be for one of my master technicians to ride in Ms*** vehicle with her so we know exactly what issue she is concerned with. If the tech knows and can here the popping noise - identify where it is coming from we should be able to fix it! The second would be to look at trading Ms*** out of the 4Runner into another vehicle of her choice. I would be happy to accommodate her anyway possible! Toyota of Greenville inspects every vehicle thoroughly before selling any vehicles on our lot. Unfortunately, we cannot predict what will happen in the future but try to prevent any mechanical failures! Again, I would be happy to fix the vehicle for her free of charge as long as we know and can duplicate the issue!Please contact me directly so we can resolve this issue as quickly as possible! - *** *** CELL: *** Thanks, Mike O'LearyToyota of Greenville
To Whom It May ConcernI feel like Toyato of Greenville did me wrong I took them a quote from another dealer and it was and at first they came to me with a way higher payment and I told them if they couldn't beat the deal than just give me the and I would be on my wayI know Toyato of Greenville is not a bank but I told the salesperson at the beginning of my visit that I had a previous bankruptcy and they didnt seem to care I feel like they saw that they could beat the deal that I took them so they was going to make it look like they would try and then blame it on me and my credit Toyato of Greenville promise is we will beat the deal or we will pay you so that was there way to send me on my wayI need Toyato of Greenville to pay the dollars or give me the car for the they had promisedAs they took me and my kids in a room and got me to sign power of attorney paper of DMV papers at dmv and for the title and did it really quickly told me to go clean my car out gave me a bag I said no I need some boxes so they brought me two boxes took my tag off car and put it on new one and then said NO Thats No Way To Do Business
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***i have read the response from Mr O***, and I understand his position It was my original intention in contacting Revdex.com, to ensure other potential buyers at Greenville Toyota were made aware of the sale practices It is my understanding, from Mr O***, they have been instructed sales and financial employees in the future to be completely open and honest during the complete sales process My situation cannot be helped now by his organization, even though I did expect a more compliant organization during and after the sale*** ***
To whom it may concern: My first response stays the same. The dealership changed ownership in 2010. All previous obligations is under the previous owner and previous dealer number. I have provided Mr*** with the contact to the previous owner of Toyota of Greenville for him to get a resolution on this matter! I hope that they are able to get this worked out for him! Please let me know if you have any questions or concerns! Thanks, Mike O***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is now satisfactory to me. Providing a contact number does not always resolve the issue and sometimes is only a deflection. The prior owner finally contacted me and after difficulty dealing with Toyota Greenville, (lack of response from parts and service manager, former owner made arrangements with Toyota *** *** to replace the part under warranty. This was done on January 14,
Regards,
*** ***
We appreciate that MrTanksley was disappointed not to purchase the vehicle, and we were too. Again, we offered to sell the vehicle at a discounted price, as promised. However, the sale did not close because MrT*** did not qualify for credit on terms he found acceptable. In the event he is able to obtain credit through another lender, we will attempt to locate a similar vehicle and offer him the same discount.. Thanks, Mike O***General ManagerToyota of Greenville
This email is in regards to *** and *** *** - I apologize for the inconvenience they incurred while trying to cancel there warranty. Toyota of Greenville has Canceled there warranty and it was sent to *** - the Original lein holder. Check Number is ***
and FedEx tracking number is ***! Please contact me directly with any questions or concerns! My direct number is ***. Thanks, Mike O***General ManagerToyota of Greenville 864-***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Please have them contact me on my cell at ***
Regards,
*** ***
At Toyota of Greenville, customer satisfaction is our priority, and we are very sorry that Mr. [redacted] is unhappy with his shopping experience. However, we did not break our promise to Mr. [redacted] to meet or beat competition in the purchase price of the Highlander. Mr....
[redacted]’s concern is not the price of the vehicle, however. It was whether he can obtain financing for the vehicle. Mr. [redacted] has some credit concerns which make obtaining financing challenging. We are not a bank, but we do work with outside banks that finance vehicles on competitive terms. Due to Mr. [redacted]’s credit history, these banks were not willing to extend credit on terms that were acceptable to him. The bank counteroffered at a higher APR, which increased his monthly payment (but not the price of the vehicle.) While we can stand behind the price of the vehicle, we did not and cannot guarantee credit approval. Again, we are sorry that Mr. [redacted] was not happy with his experience, but we ask that you close this complaint. If you or Mr. [redacted] have any further questions in the meantime, please call me. Thanks, Mike O[redacted]General ManagerToyota of Greenville
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
[redacted]
To whom it may concern: I spoke to Mr. [redacted] regarding why Toyota of Greenville was unable to honor the warranty. The ownership changed in December of 2010. Any lifetime warranty would be honored under the previous ownership. I provided Mr. [redacted] the contact of the individual...
handling these claims for the previous owner and advised that we contact me back and let me know the outcome! Thanks for the assistance. Mike O[redacted]General Manager Toyota of Greenville 864-[redacted]
To whom it may concern: I have reached out to [redacted] to let him know I will be paying to replace with run flat tires on his 2010 Rav 4. I tried to leave a voicemail however, his phone would next accept - I will be calling him a few more times today to get this resolved!! Thanks,...
Mike O[redacted]864-[redacted]
Good morning – this is in response to Mr. [redacted] To whom it may concern: I am very familiar with Mr. [redacted] purchase here at Toyota of Greenville. Our goal at Toyota of Greenville is to make sure every customer is happy and enjoys there new purchase. Unfortunately, this was not...
the case with Mr. [redacted] purchase. My employees failed to communicate effectively causing this issue. As previously discussed with Mr. [redacted] there is nothing that I can do to change the financed amount or current payment amount of his loan. Mr. [redacted] does have the option to refinance the vehicle with another bank or lender and put the anticipated money down getting his payment where he would like it to be. I am sorry for the troubles this has caused Mr [redacted] and would like to help any way that I possibly can! My Direct number is [redacted] or email: [redacted].com Thanks, Mike O[redacted]Toyota of Greenville
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
However, I am interested to know approximately how long it will take. It says on tracking that fidelity, the warrant place, received the cancellation on 10/18
Regards,
[redacted]
I did all of the above, spoke with [redacted] and the response was, "it's up to the used car department if they want to fix it." I took my car to [redacted] and just traded it in because I continued to get the run around with Toyota. I went upside with the trade in but I can say I feel more safe and a lot happier with my decision. Come to find out the used car service department examined and drove the 4 runner and immediately heard the popping noise, stated there was major problems in the front in and sent it straight to whole sale. Just wondering who is in the wrong here. I purchased a car that was pre certified and was honored. Went to Toyota numerous times and also called numerous times. No one from Toyota couldn't seem to find a problem or hear it when they drove it, but the first person too somewhere else did. So does the Toyota service department know what they are getting paid to do? All I would appreciate is the difference from what I paid for the vehicle and what nissan bought it for, so im no longer upside down for something that I don't believe is my fault. I've done all they have asked and still nothing has been done.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
To whom it may concern: My management team was unaware of this discrepancy and apologize that this happened! We appreciate our customers and take customer service VERY seriously! We would be happy to credit the difference back to the customer! I will have my service manager...
reach out to ensure this happens! Thanks for bringing to my attention. [redacted]General Manager