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Quick-Chip Reviews (6)

We are well aware of this customerThe manager even played the voicemail from me from his initial email approximately PM the first night to ask if we should call him immediatelyI should note that we received OVER missed calls from the same number the same day before we heard the messageThe customer's message went something like this: "I had some service done the other day which I'm not very happy with Actually I am irate!!and he was complaining about the visual appearance of the crack afterwards -- which we can not guarantee -- and do not promiseWe only guaranteed it structurally it's 100% to never spread any further; The visual feeding/disappearances 100% a bonus; no more & no less At the end of his "irate" message he INSISTED that we "Call him back IMMEDIATELY the very SECOND we get this message." I informed the manager that because of his insistence we call him immediately - and the fact that he had called multiple times that day - that he absolutely may go ahead and call him back immediately No answerThis was the late phone call We can pass his number on to [redacted] manager to have him get in touch with the customer the following dayThis would be, I assume, the unintelligible message she was talking about [redacted] Needless to say, *** is a special caseBecause our attempts to communicate with him directly have failed and the runaround trying to get in touch with him to assess it has also failed-- we are willing to provide the full $refund because of the breakdown in communication; which we will accept responsibility for [redacted] ***-Geoff S*QUICK-CHIP (TM)www.quickchip.caPh [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** * *** *** ** *** *** *** ** *** *** *** *** *** *** ** *** * *** find their resolution offer satisfactory
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

This is nowhere near the account of things that I have!As I understand it *** called to complain about a substance on his passenger mirror outside shower a couple weeks after his replacement of been performedThen he finally found time to come to the shop about two weeks ago even though
this replacement took place in NovemberNo big dealHowever when he showed up our technician (who already had customers that he was helping) went and took a look at *** truckHe concluded it was tree sap and not resin and invited *** to smell it*** got very loud in front of the customers who our technician was already with and ultimately bullied our technician into removing it-- insisting it was not there previously and he "never parks under trees." They ultimately decided to use a polisher on the mirror and ended up polishing off the texture making it smooth in one area about the size of two toonies*** then insisted that his mirror was wrecked and needed to be replacedWe sent him to a body shop less than five minutes a way that we do a lot of work with and they assured us that it could be made absolutely perfect with textured paint for a fraction of the cost of a new mirror; but *** STILL insisted on a new mirror. ** *** *** *** *** ** *** ** *** *** *** *** ** *** *** *** *** *** *** *** *** *** He then came back today and allegedly "stormed into the place" with a fistful of quotes and insisting again *** *** *** *** *** our technician decided to get him the brand new mirror today to ensure this is one customer we never see nor hear from again. I told him we should never pander to bullies and ultimately I would have just as soon let this "complaint" stand Needless to say: *** *** received his BRAND NEW MIRROR TODAY AND THIS COMPLAINT HAS BEEN 100% RESOLVED

We are well aware of this customerThe manager even played the voicemail from me from his initial email approximately PM the first night to ask if we should call him immediatelyI should note that we received OVER missed calls from the same number the same day before we heard the
message. The customer's message went something like this: "I had some service done the other day which I'm not very happy with… Actually I am irate!!and he was complaining about the visual appearance of the crack afterwards -- which we can not guarantee -- and do not promiseWe only guaranteed it structurally it's 100% to never spread any further; The visual feeding/disappearances 100% a bonus; no more & no less At the end of his "irate" message he INSISTED that we "Call him back IMMEDIATELY the very SECOND we get this message." I informed the manager that because of his insistence we call him immediately - and the fact that he had called multiple times that day - that he absolutely may go ahead and call him back immediately No answerThis was the late phone call We can pass his number on to *** manager to have him get in touch with the customer the following dayThis would be, I assume, the unintelligible message she was talking about. ** *** *** *** ** *** *** *** ** *** *** ** *** *** *** ** *** ** ** *** *** *** *** ** *** *** *** *** *** ** *** Needless to say, *** is a special caseBecause our attempts to communicate with him directly have failed and the runaround trying to get in touch with him to assess it has also failed-- we are willing to provide the full $refund because of the breakdown in communication; which we will accept responsibility for. ** *** *** *** *** ** *** *** *** *** *** *** *** ** *** *** ** *** *** *** *** ** *** ** *** *** *** ** *** *** *** *** * *** ** *** *** ** *** ** *** *** *** *** ** ***-Geoff S*QUICK-CHIP (TM)www.quickchip.caPh. ***

This complaint has been 100% resolved and the customer has already indicated such to you guys .??

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Address: 16-11830 152 St, Edmonton, Alberta, Canada, T5V 1E3

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