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Quick eSelling Reviews (4)

This is a respond on behalf of Tyson’s Dental Associates in regards to a complaint filed on 07/04/with assigned ID# [redacted] Client’s letter dated 05/21/was received by our office on 06/16/The patient’s account has had an outstanding balance dated from 04/22/Several attempts to collect the balance were made; been unsuccessful to do so after numerous attempts we have to designate the account to a collection agencyAccount has been adjusted to zero balance for patient’s satisfaction and written off as a practice loss due to the age of the balance; collection agency was notified of the adjustments numerous timesWe do apologize for the inconvenience that the collection agency has cause the patientPlease find attach copy of the account statement that shows that there are no additional payments required from the patient.Patient has copy of this letter with the statement showing as a zero balance.If any questions arise Please feel free to contact me.Best Regards,HelgaAS [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

June 12, Greetings, I received their letter dated on May 26th, 2015, regarding Case ID Number: [redacted] Yes, I was seen by DrO [redacted] several timesThe first time was back in April where I read an ad saying there was free consulting for doing implants and I took an appointment to meet with DrO [redacted] During that time, I was told I had to pay $for a CT scan and it would be credited when we complete the treatmentYour office sent a predetermination for the upper jaw, which the insurance company gave the approval for on September 3rd, However, because there was an uncertainty of how much the insurance would cover the treatment, they were changing their demands one after anotherThey asked for a $4,down payment, then I received a call from their office asking for a credit card to pay that amount before I got to their office, and that was DrO [redacted] directionI responded that I was traveling and I do not carry my credit cards during that time and therefore, I suggested that I would pay the balance once I got to their officeI did ask if it was okay with DrO [redacted] if I could pay the balance once I reached the office after traveling and if it was not okay by him, I would cancel my appointmentI then received a call saying that it is okay to pay that amount once I got to their officeOnce I reached their office on January 22nd, 2015, I made a payment to MsAhmed for a total of $1,and it was agreed by both parties to pay the remaining balance of $3,on the next visit During the visit on February 9th, 2015, I was asked to the pay the money and therefore gave my [redacted] credit card to pay the balanceBefore I signed my approval on the balance, I realized the amount changed to $3,without being acknowledgedI therefore entered an argument and then DrO [redacted] , along with the Office Manager discussed the issue with meWe then came to an agreement that I would pay $3,and no one from their office would ask me for any extra payments until we received the explanation of benefits from my insurance companyThen, I signed an authorization for Tyson Dental Associates to use my [redacted] credit card for any remaining balance after receiving the explanation of benefitsAfter finishing the measurements conducted by DrO [redacted] , we agreed on the date of the surgery, which would have taken place on April 8th, at AMOn March 26th, I received an email from your office stating that I have to pay the full amount or the surgery would be postponedThe deadline for that was April 1st, According to their letter dated on May 25th, 2015, they stated that they made a call to ###-###-#### on March 19th, to inform that the planned procedures would not be covered by the insurance companyAccording to my phone company’s records, that call was never made to me and I do have the physical record to prove thatAfter receiving your email, I called their office several times and tried to understand what the issue was and unfortunately no one answered my callI left a message asking for someone to call me back as soon as possibleOn that night, I decided to cancel my surgery because of the poor service I was receiving and the multiple change of agreements on different occasionsI sent an email to their office with my full explanation and requested for a refund of $4, Their office processed the refund and I was told that the remaining balance of $will be sent by check because your office did not have the reference number to credit this amount to my credit card and I have the email stating that from Helga StwolinskyThen, I called the office and spoke to Kristle P [redacted] , asking for a refund of $I was told that DrO [redacted] is on vacation and she will let me know when he returnsShe called me back saying that she will send me a copy of the CT scan and will not refund me the amount of $I responded saying that I did not want the copyI also asked her if I could have the temporary denture for free since I received poor service and that nobody will use itShe did apologize to me but said I would have to pay $to obtain the denture, and I declinedA couple of weeks later, I was waiting on the refund of $and I made a call to the office asking for the check and I was told someone would call me back later that dayOn April 13th, 2015, I received an email from Marina, the Practice Administrator, asking for a total due of $1,At this point, I was really confused for all the bad treatment I received and the outrageous demands asked of meThe cancelation of my surgery was not my first choice; however, they pushed me to make that choice because it was not the agreement to pay the full amount and I did give all the evidence and security to guarantee their remaining balanceHowever, they went a step ahead and demanded the full amount and they were threatening to postpone my surgery if I did not respond by April 1st, I have a copy of all the agreed upon documents and I will provide those copies as requested, along with the approval letter from my insurance companyI am still demanding my $refund and I am trying to resolve this issue in a peaceful way and if I am pushed any further, I will resolve this matter with legal actionsI am not allowing my medical history to be releasedThe issue is not about the medical history, it is about the refundI do demand a refund and an apology letter from your office, along with a statement clearing any due balanceIf you have any questions, please do not hesitate to contact me at ###-###-####Thank you very much for your prompt attention to this matter Sincerely, [redacted] ###-###-#### [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:This is a completely different storyWe are not talking about my medical history here and I don't want my records to be published We are talking about a refund which is not related to my medical historyI paid for a service in which I didn't receiveIf a conclusion is not reached soon, I will have no choice but to proceed with legal action, and ultimately sue your associatesI have been trying to resolve these issues peacefully and will continue to do soHowever, if I continue to be pushed to take the next step, I won't hesitateI paid money that I should not have paid because I did not receive the the serviceYou were advertising free consulting and you made me pay $350, which would have been credited after finishing the treatmentAlso, my account has a credit of $51.80, which make the refund total $You made me cancel the treatment due to the outrageous demand of paying the full amount beforehandAlso, the agreement was broken on your end and your associates were indecisive and kept changing their mindTherefore, I expect a full refund, otherwise I will proceed with legal actionsRegards, [redacted]

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Address: 7 Sutton Point, Pittsford, New York, United States, 14534

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