Quick Lane Tire & Auto Center

Initial Business Response / [redacted] (1000, 8, 2016/09/15) */ The warranty company has sent only used parts to fix this vehicle [redacted] is the warranty company and they have sent the wrong parts three timesThe customer has a complaint but it is not with the Quick Lane, his complaint is with Drive time and his warranty company Initial Consumer Rebuttal / [redacted] (3000, 10, 2016/09/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) They took weeks at first just to diagnose the car and when I asked if any more problems they said no then the 4th week call me to tell me more problems and when I tried to get car they claimed technician worked hrs out the weeks and they had only one technician which worked on selective days due to school They asked for two transmissions since first one never apparently properly worked and manager said they sent the wrong part which is transfer case only once he never stated they sent parts three times wrongalso the warranty company told me the days it was sent out and delivered and the shop would not immediately work on car they would wait weeks before then saying they either need another partThis last time they received it and instead of quickly putting it on they waited a week and some days and I had call explaining I am going to sue for the manager to work quickly .Honestly I do not care who is at fault I want my car fixed properly and if not I definitely would go through procedures from thereThe shop claim warranty company and the arrange company says the shop but I definitely know the shop was not hurrying up and telling me it be done on certain days Then when that day came kept switching upThey need to get more experienced technicians because this is not my first car never took this long and trust me I called warranty company everyday to tracks parts and once it was at shop they never put part in until a week later then call and claim they need another part to complete task .They never even offered me a loaner car for the inconvenience they didn't seem to care I have to get back and forth to work and I am constantly paying a car payment and car insurance of $700/month total for a car I haven't driven in monthsI will never go to this shop again because ridiculous other car I have had never taken this long and I have had several cars that needed work done and the maximum amount time was a week and half The warrnrty company already waived my deductible due to the inconvenience and I know Danny waived half of the labor for my car at quick lane but I feel that was months ago and due to the inconvenience I should not be charged labor hours at all due to fact it's now months later and they received car June and he waived it in June but it's now September and it's months and daysI lost my first job due to inconvenience, and could not move to the state I needed to since I have no car at moment and I lost a lot money renting cars and paying people gas.I am fed up with this shop they claim it warranty company but I heard bad reviews from other customers and my Boss told me that shop tried to over charge him and he didn't recommend it and I have a friend who worked there in past and also told me the shop will lie and hey will try to tell you issues with your car just to get more moneySo I want the shop to fix car 100% properly and I should not be charged for hrs of labor for the technician when he first disconnected the cords to transmission and then reconnected themIt should not taken him 3weeks to notice issues especially I have skylink on my car and I seen where everyday they would turn car on but he only worked couple hours that just doesn't sound right and I seen where they had drove my car as well out the shop to a different area because skylink shows me satellite image car was moved and the address where moved it not the quick lane shop but a shopping center .All I know is I want my car and at no cost to me because technician only can work certain days is not my problem maybe they need hire more workers who know what they are doing Final Business Response / [redacted] (4000, 12, 2016/09/20) */ WE HAVE PROVIDED THE CUSTOMER WITH ALL OF THE INFORMATIONWe can not proceed with the repair without the correct partsThis is not an issue we can fix without the warranty company giving us all of the pieces to the puzzle Jeremy C [redacted] GM Final Consumer Response / [redacted] (2000, 14, 2016/09/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) I received car recently finally

Initial Business Response / [redacted] (1000, 18, 2016/09/15) */ We have offered to refund Mr [redacted] the full amount he paid usI am surprised by this complaint Jeremy C [redacted] GM Initial Consumer Rebuttal / [redacted] (3000, 20, 2016/09/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept the response of MrC [redacted] MrC [redacted] is not being truthfulHe, nor anyone else at [redacted] or QuickLane has offered to refund me for the unsatisfactory service and oil I purchased for $The total amount owed to me is $The manager from Quicklane did call me and offer to provide my next oil-change at no costI stated that I would think about itI later called Mr C [redacted] and advised him that I wanted a refund instead of a free oil changeFailure to torque the drain bolt after an oil change is pretty serious to meIf we had not noticed, the engine in my vehicle would need to be replacedWhy would I want to return to a company who lacks a sufficient process to ensure the quality of their work? I have all documentation of emails and phone calls made to [redacted] , attempting to resolve this issueI emailed [redacted] Motor Company, asking for assistance to close this issue [redacted] stated that they had no authority over independent dealers, but they would note this incident on record for future referenceI even notified Mr C [redacted] via email, that my next effort would be to contact Revdex.com for assistance if I had not heard back from them by a specific dateIf Revdex.com or any company or any consumer would like to see the emails, etcI will be happy to provide the data to them With all that said, I am asking for Revdex.com to continue to pursue [redacted] /QuickLane in efforts to obtain a refundI also would like to ask consumers to boycott QuickLaneThey made a mistakeI want a refundI'll never do business with this organization againIt's that simple Final Business Response / [redacted] (4000, 23, 2016/09/20) */ First we offered to service the vehicle at no charge for Mr [redacted] he replied by saying he was going to take all of his business to another service center and just wanted a refund for the service and the oil he purchased which we agreed to doWhen we asked for the receipt for the oil he purchased for our records he said he did not have the receiptI personally emailed him and provided him with my personal cell phone number so that we could rectify the situation This all being said the quick lane in the interest of customer service once again offers to refund Mr [redacted] the cost of the oil changeWe will also refund the for the oil he purchased at [redacted] Jeremy C [redacted] GM Final Consumer Response / [redacted] (2000, 25, 2016/09/21) */ (The consumer indicated he/she ACCEPTED the response from the business.) I will accept your offer for reimbursement of $+ $12.95, totaling $Please forward the reimbursement to [redacted] , [redacted] if I do not receive reimbursement within weeks of today's date, I will reopen the case

Complaint receivedDealer reached out to customerVehicle has been inspected and dealer offered solution; waiting to hear back from customer

Very bad experienceI called to see how much standard oil change would be and they quoted $In the end my bill came to $I asked why and he told me he needed to use over quarts quarts of oil when I looked in my manual and realized he lied to me because the capacity is They charged me extra $just because they could

The apartment complex has not issued and key or a mailbox to me and my roommate
We were told we we moved in *** that we will have a mailbox key given to us in ***When I went back to ask them about the keys they had switched management and the people in the office at the time could not give us any information on when we will be getting a new oneI have not been receiving my mail nor has my roommateWhen I go to the office to see if the mail carrier has came at all and to see if we have mailThey always pull out a big stack of mail that other residents have not received and they still don't have any mail for my apartment from the postal officeThey have not given us a key to the point that now we are not sure where our mail is being sent to and why we have not received any mail for the past monthOur electricity was on its way to being cut off because we have not received our mailThankful we can go paperless or else we would of have been without lightsThey ha

Ripp offs had my car put on machine they took my $told me go to ford dealer found out they own the place they will take u for a ride!! Stay away!!!

The manager has offered to replace the front struts with new struts ([redacted] and [redacted]) with the labor, and perform a vehicle alignment, at no additional...

cost.  I have an appointment for this to be done Monday 4/11/16 at 8:45am.
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Initial Business Response /* (1000, 18, 2016/09/15) */
We have offered to refund Mr [redacted] the full amount he paid us. I am surprised by this complaint.
Jeremy C[redacted]
GM
Initial Consumer Rebuttal /* (3000, 20, 2016/09/16) */
(The consumer indicated he/she DID NOT accept the response from...

the business.)
I do not accept the response of Mr. C[redacted]. Mr. C[redacted] is not being truthful. He, nor anyone else at [redacted] or QuickLane has offered to refund me for the unsatisfactory service and oil I purchased for $13. The total amount owed to me is $76.82. The manager from Quicklane did call me and offer to provide my next oil-change at no cost. I stated that I would think about it. I later called Mr C[redacted] and advised him that I wanted a refund instead of a free oil change. Failure to torque the drain bolt after an oil change is pretty serious to me. If we had not noticed, the engine in my vehicle would need to be replaced. Why would I want to return to a company who lacks a sufficient process to ensure the quality of their work? I have all documentation of emails and phone calls made to [redacted], attempting to resolve this issue. I emailed [redacted] Motor Company, asking for assistance to close this issue. [redacted] stated that they had no authority over independent dealers, but they would note this incident on record for future reference. I even notified Mr C[redacted] via email, that my next effort would be to contact Revdex.com for assistance if I had not heard back from them by a specific date. If Revdex.com or any company or any consumer would like to see the emails, etc.... I will be happy to provide the data to them.
With all that said, I am asking for Revdex.com to continue to pursue [redacted]/QuickLane in efforts to obtain a refund. I also would like to ask consumers to boycott QuickLane. They made a mistake..... I want a refund..... I'll never do business with this organization again..... It's that simple.
Final Business Response /* (4000, 23, 2016/09/20) */
First we offered to service the vehicle at no charge for Mr [redacted]. he replied by saying he was going to take all of his business to another service center and just wanted a refund for the service and the oil he purchased which we agreed to do. When we asked for the receipt for the oil he purchased for our records he said he did not have the receipt. I personally emailed him and provided him with my personal cell phone number so that we could rectify the situation.
This all being said the quick lane in the interest of customer service once again offers to refund Mr [redacted] the cost of the oil change. We will also refund the 12.95 for the oil he purchased at [redacted].
Jeremy C[redacted]
GM
Final Consumer Response /* (2000, 25, 2016/09/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I will accept your offer for reimbursement of $63.82 + $12.95, totaling $76.77. Please forward the reimbursement to [redacted].... if I do not receive reimbursement within 2 weeks of today's date, I will reopen the case.

Initial Business Response /* (1000, 8, 2016/09/15) */
The warranty company has sent only used parts to fix this vehicle. [redacted] is the warranty company and they have sent the wrong parts three times. The customer has a complaint but it is not with the Quick Lane, his complaint is with Drive time...

and his warranty company.
Initial Consumer Rebuttal /* (3000, 10, 2016/09/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They took 3 weeks at first just to diagnose the car and when I asked if any more problems they said no then the 4th week call me to tell me more problems and when I tried to get car they claimed technician worked 4 hrs out the 3 weeks and they had only one technician which worked on selective days due to school.
They asked for two transmissions since first one never apparently properly worked and manager said they sent the wrong part which is transfer case only once he never stated they sent parts three times wrong. also the warranty company told me the days it was sent out and delivered and the shop would not immediately work on car they would wait weeks before then saying they either need another part. This last time they received it and instead of quickly putting it on they waited a week and some days and I had call explaining I am going to sue for the manager to work quickly .Honestly I do not care who is at fault I want my car fixed properly and if not I definitely would go through procedures from there. The shop claim warranty company and the arrange company says the shop but I definitely know the shop was not hurrying up and telling me it be done on certain days Then when that day came kept switching up. They need to get more experienced technicians because this is not my first car never took this long and trust me I called warranty company everyday to tracks parts and once it was at shop they never put part in until a week later then call and claim they need another part to complete task .They never even offered me a loaner car for the inconvenience they didn't seem to care I have to get back and forth to work and I am constantly paying a car payment and car insurance of $700/month total for a car I haven't driven in 5 months. I will never go to this shop again because ridiculous other car I have had never taken this long and I have had several cars that needed work done and the maximum amount time was a week and half
The warrnrty company already waived my deductible due to the inconvenience and I know Danny waived half of the labor for my car at quick lane but I feel that was 4 months ago and due to the inconvenience I should not be charged labor hours at all due to fact it's now 4 months later and they received car June 10 and he waived it in June but it's now September 15 and it's 5 months and 5 days. I lost my first job due to inconvenience, and could not move to the state I needed to since I have no car at moment and I lost a lot money renting cars and paying people gas.I am fed up with this shop they claim it warranty company but I heard bad reviews from other customers and my Boss told me that shop tried to over charge him and he didn't recommend it and I have a friend who worked there in past and also told me the shop will lie and hey will try to tell you issues with your car just to get more money. So I want the shop to fix car 100% properly and I should not be charged for 2 hrs of labor for the technician when he first disconnected the cords to transmission and then reconnected them. It should not taken him 3weeks to notice issues especially I have skylink on my car and I seen where everyday they would turn car on but he only worked couple hours that just doesn't sound right and I seen where they had drove my car as well out the shop to a different area because skylink shows me satellite image car was moved and the address where moved it not the quick lane shop but a shopping center .All I know is I want my car and at no cost to me because technician only can work certain days is not my problem maybe they need hire more workers who know what they are doing.
Final Business Response /* (4000, 12, 2016/09/20) */
WE HAVE PROVIDED THE CUSTOMER WITH ALL OF THE INFORMATION. We can not proceed with the repair without the correct parts. This is not an issue we can fix without the warranty company giving us all of the pieces to the puzzle.
Jeremy C[redacted]
GM
Final Consumer Response /* (2000, 14, 2016/09/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I received car recently finally.