Quick Quack Car Wash - Sacramento Madison

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

I am rejecting this response because: While my car has been re-painted for the most part and looks wonderful, it took 5 weeks to complete. I am not satisfied with Quick Quack and what they are saying on this report nor how they handled the situation, hence why I contacted the Revdex.com to begin with. I went out to get the estimates on my own ( I was not asked to get them as stated above) as I did not feel comfortable with [redacted] or his assessment of the car.

This customer picked up here vehicle today. She got 3 different estimates and took her vehicle to [redacted] Body and Fender in Sacramento which has numerous awards from the Sacramento area for best in area. It cost $6,844.25 to repair the entire vehicle. This customer did not have any work done from Frank and we allowed her to go to a different body shop, we did not force her to go to [redacted] which is why we had her get 3 estimates so we could also choose what was right for her.This has been resolved.

Customer was contacted and issue was resolved.

We approved the work to be done to settle this claim and the customer is supposed to be having it completed. We approved it about a month ago and she told me she was making the appointment to have the work started. I have attempted to follow up with her to see how the repairs are going but I have...

not gotten a response from her. I am unsure of why she is reporting to the Revdex.com after we have already agreed to fix her car, but the repairs have been approved and she was happy with being able to use a body shop that she preferred. Her claim number is 19631 if you need that at all.We approved the work to be done to settle this claim and the customer is supposed to be having it completed. We approved it about a month ago and she told me she was making the appointment to have the work started. I have attempted to follow up with her to see how the repairs are going but I have not gotten a response from her. I am unsure of why she is reporting to the Revdex.com after we have already agreed to fix her car, but the repairs have been approved and she was happy with being able to use a body shop that she preferred. Her claim number is 19631 if you need that at all.