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Quick Shuttle Service

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Quick Shuttle Service Reviews (1)

Worst experience EVER!! I went for my 15,mile service and to have out of the last recalls done I asked to have my heater looked at and my window ( pops when rolling up- sounds like trying to come off track) The service person told me it would take until or ( it had a 10:appointment)- at 2:30, since no one bothered to give me an update, I went to the service desk- he said the tech wasn't there but would see if he was test driving my car for the fix- finally at 3:they came out to tell me it would take until pm Finally at 5:the service person came out to tell me that they still had to order the part for my window- that they hadn't really expected to have to do one of the recall issues since once they open things up- it isn't needed Meanwhile- during my hour "stay" for a routine service and recalls on a car that is only year old, I watched people come in and out of the service area I heard them tell the others- your car is fixed and we will bring it out after we wash your vehicle I now have to go back to Nissan because they didn't have a part but when I looked at my car, not only did they not wash my car they didn't even wash the windshield! I realize things don't always go as expected but one would expect as part of service ( good or bad) they should have been telling me they had an issue-I waited in the service area the entire time- they should have had the good graces to at least apologize for what was taking so long and they should offer a loaner car when there are such issues I live in Carson City- it wasn't like I could just run home and wait for their call Now to add insult to injuryy- the part was supposed to be in by Wednesday and they would call me to set up a time to get it back in- it is now days past Wednesday and I still don't have a phone call telling me the part is in

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