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Address: 201 S Burke St, Visalia, California, United States, 93292
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Address: 201 S Burke St, Visalia, California, United States, 93292
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Add contact information for Quick Signs
The business has responded Please see below:I wanted to follow up In response to the complaint received on 8/*/ ID # [redacted] .First off, the project was a whole house remodel, and Bovee Construction Company Inccompleted the project and left with good client standingsDated June 2005The clients contacted me a few months back noting that their roof shingles had some discoloration in a few certain spotsI acknowledged and personally looked at the shinglesThe shingles are in perfect condition- no signs of peeling, cracking or worn I explained to the clients that I thought it might be due to various possibilities being that it wasn’t over the entire roofI also explained to them that I would be happy to replace the shingles at the various spots at no charge for labor or material, but with the warning that replacing the shingle with the exact same brand and color 10yrs later – may not match exactly to the existingThe client declined my offerThe client wanted to pursue it further and get the manufacture involvedWe agreed together to contact the manufacture’s rep to review the situationAs a side note I also explained to the client that discoloration , color fades etc are not covered under roof warrantees Client said that they would leave a sample shingle out for me to take and match up with the manufacture Time had elapsed and I had not had a chance to pick up shingleClient had continued to pursue me and wondering if I was going to do anythingMy exact text response (have on file) “yes my intention was to swing by and grab the sampleI was swamped with trying to wrap things upI am currently on my way to Nicaragua until July **However I have been speaking with my rep and he says that discoloration warrany would not be in effect after 5yrsHe also said to try a cleanerI am on your side don’t press meI will take it a step further when I return.”Since my return I had been inundated with many other issues- one being [redacted] which had me bed ridden for some time I was not aware that the client was upset and had responded to the Revdex.comBy the way- of my yrs in business – this is the first and only time I have ever had any kind of negative report The client failed to read the text that said “I was on their side and would take it a step further” not to mention the fact that I offered to replace the shingles When I found out the client was offended by my “don’t press me”, I called and text him apologizing that he took it the wrong way and explained that my point was to back off and give me time -let me do due diligence in getting a hold of the manufacture.I have since contacted the manufacture warrantee dept and have placed a claim and am currently waiting on a responseThe manufacture is sending a packet to the client for further investigation..One final noteI have given the client a one year written warrantee dated June **, I am responding over years later to keep an outstanding reputationThank you for your attention to this very important matterSincerely, [redacted] *** ***Bovee Construction Company Inc [redacted] [redacted]
Please find below a copy of the correspondence forwarded to [redacted] : [redacted] April 6, Dear Mr***, We have received a copy of the complaint you recently filed with the Revdex.com, dated March 28, 2016, regarding a service charge for a TCU official check requestOver the many years that you have been a member of Taleris Credit Union (TCU), we have shared any changes taking place, including modifications to service fees The changes are communicated in a variety of ways, including the TCU’s newsletter, statement messages and/or statement insertsThe official check fee you have questioned was implemented on March 1, In your complaint you stated that we “didn’t tell anyone” and that we are “charging arbitrary fees”Please know that notification of all fee changes, were mailed to members with their December account statements, which were mailed out in January, The recent check fee charged for the official check you requested, was disclosed previously to youHowever, since you have been a long standing member of TCU, we will make an exception and issue a one-time refund for the $fee you incurredHowever, please be know that, going forward, you will be charged a $fee for each official check, that you may request, in the future You may avoid an official check fee, by using a TCU ATM card or debit card for cash withdrawals from your accountWe appreciate your many years, as a TCU member and hope you consider continuing as a memberRegards, Robin DT [redacted] President/CEO
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: we have requested from [redacted] the name of the manufacturer of the shingles and the phone number for the manufacturer which we have not receivedThe several areas of discoloration are progressively worsening with time [redacted] just recently picked up the shingle on Wednesday 9/*/after months of this original complaintAfter months of dealing with this issue we still are without the name or contact number for the manufacturer of the shingles on our roofIn sum, I never expected to have a year roof that appears to be in worse condition than the original which was yearsAnswer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I find this response to be unacceptable and disappointing I had a feeling that it would lack an apology for an admitted error There is just no way I can pay any company a second time after paying what I owed and being told that my account has been settled for years If another $239.XX needs to be paid again so desperately to your organization, then I am truly saddened by the state of affairs within your company I have submitted all of my evidence to my attorney and things will move forward this week This has now started to cost me more than I would have imagined in my family's search for a home, legal research, and in my own hours of research into a payment that we both know was made and reported as paid in full Once again, although I am extremely upset, I wish you well in future undertakings and hope that this helps bring a change to some of your processes and procedures.
Regards,
*** ***
Re: *** ** *** Please know that the following correspondence has been forwarded to Mr*** on April 6, Dear Mr***, We have received a copy of and reviewed the complaint you submitted to the Revdex.com, dated
March 23, 2016. Further, we have investigated the issues you have described and found discrepancies between your account of the circumstances and the facts of the matter On December 6, 2006, you opened an account with Taleris Credit Union, Inc(TCU). In November, and December, 2009, there were numerous ACH (Automated Clearing House) withdrawal attempts, and you did not have the funds available in your accountAs a result, an ACH Insufficient Funds Fee of $was charged and due, with each attempt, by service providerThese fees owed accumulated and our records show that they were never paid. Subsequently the savings share account was written off as a loss with a balance owing of $239.76, as of January 25, 2010, which you acknowledged in your complaint Further, you claim that you paid $in 2009. Unfortunately, we show not record of any payment on this accountIn addition, you have not provided any receipt or evidence to support your claim Again, you claimed in your credit bureau dispute, dated March 23, 2016, that there was an “Agreement on record and file with Taleris to remove this reporting after payment was made”. Please know that TCU finds no record or evidence of any such agreement as you claim. Your assertion that TCU agreed to the removal of accurate adverse information reported to the credit bureau, is not a practice of TCU under any circumstances We have requested from you to provide proof and/or evidence of any paid receipt and/or agreement, which you have failed to do so, as of the date of this correspondence However, we can explain to you that, at times, a reporting conflict does occur with our data processing system, occasionally and requires a manual correction, as to status and balance for certain accountsAs these situations come to our attention, as in your case, we submit manual corrections periodically. Therefore, this explains why the change and/or correction to your credit report occurs periodically. After careful review of the facts and without any supporting evidence from you, it is the position of TCU that the $has not been paid and is still owing Upon receipt of $239.76, TCU will update the balance information reported to the credit reporting agencies Regards, Robin DT*** Robin DT*** President/CEO
Please know that we are unable to investigate this matter further without Ms. B*** presenting the full legal name of her mother, the mothers account number, social security number, mothers death certificate, verifiable documentation substantiating such claim and proof of identity of
Stephanie B***. Further, please note that the last time Stephanie B*** alleges that she talked to anyone at Taleris Credit Union, was 12/31/2004, which is over 12 years ago. Pursuance of this matter at this time without even providing the mothers name, account number, proof of the alleged claim and given the extremely lengthy time after the alleged date of dispute, is unreasonable at best. Please request that Stephanie B*** provide the all of the information requested above promptly, in order for Taleris Credit Union to investigate her claim
The business has responded. Please see below:I wanted to follow up In response to the complaint received on 8/*/2015 ID # [redacted].First off, the project was a whole house remodel, and Bovee Construction Company Inc. completed the project and left with good client standings. Dated...
June 2005The clients contacted me a few months back noting that their roof shingles had some discoloration in a few certain spots. I acknowledged and personally looked at the shingles. The shingles are in perfect condition- no signs of peeling, cracking or worn I explained to the clients that I thought it might be due to various possibilities being that it wasn’t over the entire roof. I also explained to them that I would be happy to replace the shingles at the various spots at no charge for labor or material, but with the warning that replacing the shingle with the exact same brand and color 10yrs later – may not match exactly to the existing. The client declined my offer. The client wanted to pursue it further and get the manufacture involved. We agreed together to contact the manufacture’s rep to review the situation. As a side note I also explained to the client that discoloration , color fades etc…. are not covered under roof warrantees. Client said that they would leave a sample shingle out for me to take and match up with the manufacture. Time had elapsed and I had not had a chance to pick up shingle. Client had continued to pursue me and wondering if I was going to do anything. My exact text response (have on file) “yes my intention was to swing by and grab the sample. I was swamped with trying to wrap things up. I am currently on my way to Nicaragua until July **. However I have been speaking with my rep and he says that discoloration warrany would not be in effect after 5yrs. He also said to try a cleaner. I am on your side don’t press me. I will take it a step further when I return.”Since my return I had been inundated with many other issues- one being [redacted] which had me bed ridden for some time. I was not aware that the client was upset and had responded to the Revdex.com. By the way- of my 28 yrs in business – this is the first and only time I have ever had any kind of negative report. The client failed to read the text that said “I was on their side and would take it a step further” not to mention the fact that I offered to replace the shingles. When I found out the client was offended by my “don’t press me”, I called and text him apologizing that he took it the wrong way and explained that my point was to back off and give me time -let me do due diligence in getting a hold of the manufacture.I have since contacted the manufacture warrantee dept and have placed a claim and am currently waiting on a response. The manufacture is sending a packet to the client for further investigation..One final note. I have given the client a one year written warrantee dated June **, 2005. I am responding over 10 years later to keep an outstanding reputation. Thank you for your attention to this very important matterSincerely,[redacted] [redacted]Bovee Construction Company Inc. [redacted]
[redacted]
[redacted] [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: we have requested from [redacted] the name of the manufacturer of the shingles and the phone number for the manufacturer which we have not received. The several areas of discoloration are progressively worsening with time. [redacted] just recently picked up the shingle on Wednesday 9/*/15 after 2 months of this original complaint. After 3 months of dealing with this issue we still are without the name or contact number for the manufacturer of the shingles on our roof. In sum, I never expected to have a 10 year roof that appears to be in worse condition than the original which was 20 years. Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Please find below a copy of the correspondence forwarded to [redacted]: [redacted] April 6, 2016 Dear Mr. [redacted], We have received a copy of the complaint you recently filed with the Revdex.com, dated March 28, 2016, regarding a service...
charge for a TCU official check request. Over the many years that you have been a member of Taleris Credit Union (TCU), we have shared any changes taking place, including modifications to service fees. The changes are communicated in a variety of ways, including the TCU’s newsletter, statement messages and/or statement inserts. The official check fee you have questioned was implemented on March 1, 2016. In your complaint you stated that we “didn’t tell anyone” and that we are “charging arbitrary fees”. Please know that notification of all fee changes, were mailed to members with their December 2015 account statements, which were mailed out in January, 2016. The recent check fee charged for the official check you requested, was disclosed previously to you. However, since you have been a long standing member of TCU, we will make an exception and issue a one-time refund for the $5.00 fee you incurred. However, please be know that, going forward, you will be charged a $5.00 fee for each official check, that you may request, in the future. You may avoid an official check fee, by using a TCU ATM card or debit card for cash withdrawals from your account. We appreciate your many years, as a TCU member and hope you consider continuing as a member. Regards, Robin D. T[redacted] President/CEO