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Quick Solution Homebuyers, LLC

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Reviews Quick Solution Homebuyers, LLC

Quick Solution Homebuyers, LLC Reviews (9)

I am rejecting this response because: The response has absolutely nothing To do with my daughter's 135th birthdayIt was a simple ONE WAY TRIP FOR GIRLS To a local pizza restaurantObviously he has so many complaints that he can't keep them in orderDid he even read my complaint?!?! This makes no sense! Much like his behavior on the day of our serviceI look forward to any further response regarding OUR complaint, not someone else'sThanks so much! Regards, [redacted] ***

From: Victor A [redacted] Sent: Thursday, May 26, 5:PMTo: Johana Diaz Subject: ID [redacted] - Limo service complaint Hi Johana Diaz, I just received a letter from you, about a complaint ID [redacted] In the letter, it states that you tried to reach us, but received no responseI have just been notified for the first time today, through this letterThere was a situation in which we did cancel a reservation do to the clients last minute requirements, that would be unsafe and put the passengers in dangerWe did refund her the deposit and explain why we choose not to be involved in the transporting of many passengers with such a tight schedule in a busy cityWe take safety very serious and do our best to avoid accidentsThis was explained to her, and that it was not something that we were willing to do, due to safety issuesWe have been in the Livery service for years and use our experience to determine if a schedule is safe or notAnd we could see that this would be an unsafe situation for the passengersI tried to explain it to her, but she would not listen to any of the issues with trying to shuttle so many passengers back and forth in such a small time frame and thus would put people at riskBut she would not understand, told me " no, this will work " , through e-mailWe are in business to make money, so us canceling the service and returning her money is not something that we doBut we choose to put safety first and return her deposit, instead of making $that dayWe have over 2,weddings of experience, and we use that knowledge to determine whether a schedule is doable safely or notI understand that this was her first wedding planning experience and why she might not understandBut at the end of the day, we have to comply and conduct safe transportationThat is our goal, safety firstPlease contact me at 704-267-3267Victor A***I would like to explain further if needed, you can contact me through phone or e-mailThank you very much

Hello, the $deposit has been returned, sometimes it takes a few days to show up on the customers card, this is due to credit card procedures, not lack of us returning the creditThe customer was told that the air conditioners on every vehicle is checked every week before they go out, to make sure that they are in proper working orderHe was never told that the air conditioner was being worked on that weekWe have documents, showing the maintenance that is done to all of our vehicles, as required by D.O.TAlso, this customer has been banned from having any contact with us, due to abusive and vulgar language that was used by him, to our staff, both over the phone and to our driverWe do respect all of our customers and expect the same in return, we can not ask of our staff to deal with such dis-respectWe do understand that this customer is and has been very abusive with our staff and has been asked to not have any contact with us againThank you and have a great day

Hi, We have returned this customer's full deposit of $110, due to him not being satisfiedSteps are taken to assure that the limousines are operating correctly, in this case, the limousine returned back to us with the heater turned on, in the rearOnly passengers in the rear have
access to these controlsWindows were in perfect working orderWe have inspected all of the complaints of this vehicle, and have not found any issues with the limousine that we providedBut we always strive to make our customers happy, so we did as we were told and dropped them off and returned their full deposit

I am rejecting this response because:The individual continues to misrepresent the facts and at this time I am requesting compensatory damages.1) The AC was not functioning on the vehicle, Victor Acosta told me during a phone call that the mechanic put freon in it that dayAll Star knowingly sent a defective vehicle and did not fulfill the terms of the agreement.2) Victor also assured me he would refund the $on 7/during our last phone call which was not done until very recently.3) No vulgar or disrespectful language has ever been used against Victor or his driver There have been no conversations with anyone from All Star Limousines since they failed to perform on July 23rdAll correspondence has been and will continue to be in writing.4) We are now requesting damages because All Star Limo failed to provide a safe functioning limo as agreed upon in the amount of $to compensate us for damages due to being placed in an excessively hot car (>degrees) for an extended period of time.We reserved a passenger limo to transport us to our Son's wedding Regards,
*** ***

I am rejecting this response because:#1 The deposit has not been returned per the credit card company.#2 The driver attempted to get the AC to work and was not able to get it working.  There are NO working windows on the passenger compartment of this vehicle.  In addition, when I called Victor to tell him about the problem he told me the vehicle was in the shop all day and the mechanic was working on the AC by trying to put in more Freon.  There were 12 people in this vehicle and the AC was NOT functioning.  #3 The response from the individual at this establishment is not truthful and other people need to be warned about dealing with unscrupulous businesses like this.  In this case, this individual misrepresented the condition of his limo and provided a limo that was not at all safe to drive in.  The individual knew this by his own admission.  To make a statement that the AC was working but the passengers were turning on the heat is ridiculous.  Why would we even consider doing such a thing en route to our Son's wedding. We were late to the wedding because of this and all I can say is shame shame shame.
Regards,
[redacted]

Hello, the $110 deposit has been returned, sometimes it takes a few days to show up on the customers card, this is due to credit card procedures, not lack of us returning the credit. The customer was told that the air conditioners on every vehicle is checked every week before they go out, to make sure that they are in proper working order. He was never told that the air conditioner was being worked on that week. We have documents, showing the maintenance that is done to all of our vehicles, as required by D.O.T. Also, this customer has been banned from having any contact with us, due to abusive and vulgar language that was used by him, to our staff, both over the phone and to our driver. We do respect all of our customers and expect the same in return, we can not ask of our staff to deal with such dis-respect. We do understand that this customer is and has been very abusive with our staff and has been asked to not have any contact with us again. Thank you and have a great day.

I am rejecting this response because:
The response has absolutely nothing To do with my daughter's 135th birthday. It was a simple ONE WAY TRIP FOR 9 GIRLS To a local pizza restaurant. Obviously he has so many complaints that he can't keep them in order. Did he even read my complaint?!?! This makes no sense! Much like his behavior on the day of our service. I look forward to any further response regarding OUR complaint, not someone else's. Thanks so much! 
Regards,
[redacted]

From: Victor A[redacted] Sent: Thursday, May 26, 2016 5:42 PMTo: Johana Diaz <[email protected]>Subject: ID [redacted] - Limo service complaint   Hi Johana Diaz,   I just received a letter from you, about a complaint ID [redacted]. In...

the letter, it states that you tried to reach us, but received no response. I have just been notified for the first time today, through this letter. There was a situation in which we did cancel a reservation do to the clients last minute requirements, that would be unsafe and put the passengers in danger. We did refund her the deposit and explain why we choose not to be involved in the transporting of many passengers with such a tight schedule in a busy city. We take safety very serious and do our best to avoid accidents. This was explained to her, and that it was not something that we were willing to do, due to safety issues. We have been in the Livery service for 26 years and use our experience to determine if a schedule is safe or not. And we could see that this would be an unsafe situation for the passengers. I tried to explain it to her, but she would not listen to any of the issues with trying to shuttle so many passengers back and forth in such a small time frame and thus would put people at risk. But she would not understand, told me " no, this will work " , through e-mail. We are in business to make money, so us canceling the service and returning her money is not something that we do. But we choose to put safety first and return her deposit, instead of making $600 that day. We have over 2,300 weddings of experience, and we use that knowledge to determine whether a schedule is doable safely or not. I understand that this was her first wedding planning experience and why she might not understand. But at the end of the day, we have to comply and conduct safe transportation. That is our goal, safety first. Please contact me at 704-267-3267Victor A[redacted]I would like to explain further if needed, you can contact me through phone or e-mail. Thank you very much

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Address: Silver Spring, Maryland, United States, 20904

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