Quick's Bus Company

Thank you for forwarding the complaint below for our response On November 16, 2015, the customer contracted with Quick's Bus Company for three buses to provide transportation for her wedding The pilocation was noted as "*** hotels as directed" to be transferred to
"*** ***" and back A week prior we contacted the customer to confirm times, bus sizes and number of buses needed At that time, she requested an additional drop at the end of the evening, which we were able to accommodate.The drivers were staged at the end of the evening, three buses in a row As the guests came out of the venue, they just began boarding the buses The driver of the third bus attempted to direct the guests to her bus The guests continued to load only the first two buses Because there was no coordinator present to assist with the loading, the drivers took on additional drops so as not to inconvenience the guests Please understand that our drivers are not wedding coordinators, they are contracted to transport the guests safely It is not their job to direct guests, question guests or relocate guests from bus to bus, that is the job of a coordinator or point person on-site They are expected to be flexible, and at times have taken on additional drops/locations to not inconvenience the customer All three buses departed the venue and drove to *** to drop at all locations The third bus, which no one chose to board, also drove to *** and did not return home until the other buses had dropped all guests The customer had access to that bus for the duration of her contracted time It is not the company's fault that the guests chose not to board the third bus, even after being directed to that bus The customer was never at any time denied use of the third bus -- her guests just chose not to board that bus.Again, Quick's Bus Company would like to apologize that the customer was unhappy with the end of the night, however, we feel that our drivers did the best job they could given the lack of communication and absence of an on-site coordinator In fact, we feel that they went above and beyond what was expected of them, taking on additional routes at the end of the evening so as not to inconvenience any guests or the customer In addition, the customer had access to all three buses for the duration of the contracted time The third bus did not leave early even though she was completely empty, which was verified using our bus tracking system The customer was charged $per bus, which is our minimum charge for any trip under hours and less than miles. I have attached a copy of the signed contract If you need any additional information or clarification, please feel free to contact me Sincerely,Shannon Quick