Quicken Tax Relief, inc.

Company's response below:***, my response is below: I apologize if you were called after instructing us not to contact you again and that you have no issue that needs assistanceIf you would like to email me your phone number I will personally ensure that it is removed from our databaseWe
have a strict policy on removing consumers from our databaseI would like to ensure that your request was honored and personally check into itPlease email your phone number to me and I will confirmAgain, I would like to apologize again for the inconvenience and thank you in advance if you choose to supply your phone number so I can track the history and provide feedback*** *** *** *** * *** ** *** Direct*** ***

We are currently addressing the lien removal for Ms***Myself and my lead attorney are placing our efforts into getting this accomplished as soon as we legally canThis is a stressful situation for our client and we're working to get this weight off her shoulders. *** ***

[To assist
us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:This company is a scamA fraudThey waste months of my time and do not return my calls or emailsI made it clear from the beginning that I am trying to get a lien listen so I can sell my home, which I may have to short saleI am hear foreclosure so I needed to have the lien lifted so I can sellAlmost months pass, after receiving very poor communication, they finally tell me to file the lien withdrawal and ask me if I can hold off on selling for another or monthsYeah right, when now I am facing foreclosureI have been desperately trying to contact this company for a whileThey never return my calls or emailsThey took my $and ran awayMy next step is the Florida attorney general.TranslateDesired Resolution / OutcomeDesired Resolution:RefundselectDesired Outcome:Give me back my $so I can use it for relocation expenses after I short-sale my home
Regards,
*** ***

Complaint: ***
I am rejecting this response because:There answer on this complaint is falseThe miscommunication that they are alluding to was completely on their halfAnd as to the time of my complaintAt no time did I agree with what their answerThe only reason my security clearance became an issue was due to their guidance which was not correctAs to the work they just accomplished, it was only required because of their previous information givenFor the money given there has been nothing accomplished that I couldn't have done on my ownPrior to contacting then I was in a payment agreement with the IRS, which I didn't have to pay someone to set up, and now I am once again in a payment agreement with the IRSSo I would really like to know what my $got meThe only positive part of this is the new case worker, Nicole, has been in contact with me whenever I have needed information or assistance
Regards,
*** ***

I spoke with our client, Mr. [redacted]; Explained some details that could of been covered prior to the complaint and will make sure we handle these situations proactively in the future. Mr. [redacted] was very understanding and I appreciate the fact he gave me an opportunity to address the...

situation. Mr. [redacted] was pleased at the end of our conversation and again, I appreciate his understanding etc.

There was a mixup in communication from the client and her spouse and ultimately with us. The services changed during the time we handled the case to suit the client and put them in the best situation possible, a different program requiring extensive work.  After the time was spent preparing...

the new service (an OIC) it came to our attention from the spouse (husband) that the program/services we were about to perform could affect his government security clearance / employment. We then had to change back to a THIRD alternative which placed them in the best situation possible without jeopardizing the spouse and his security clearance. Communication was taken over by a case manager and the client was not left in the dark.It should be noted that no additional fees were added when changing services to a program requiring considerable more time. Then having to change again to another service; the final service. After work on the case was complete, client informed case manager he was satisfied and there was no concerns or complaints to address. Nearly a month later the client decided to post this complaint on the same day he called in and requested us perform EVEN MORE WORK on the file - again, we did - at no additional cost. This complaint in our opinion is a mixup in communication and expectations between the wife and husband and not translated to us prior to allowing us a chance to address any concerns or clear up any confusion.

Complaint: [redacted]
I am rejecting this response because: Once again there response does not address the situation but attempts to put it back on me. Their claim of not being able to address my complaint prior to my filing it with you is part of the original complaint. THEY WOULD NOT RETURN ANY EMAILS OR PHONE MESSAGES. There messages of the work they did at no extra cost was told to me AFTER I filed the complaint. 
Regards,
[redacted]

The initial response clearly stated that the services paid for were not only performed but also included an excessive amount of services provided to help the client at no additional cost and at an internal cost of time and attention within the company that far exceeded the initial fee. We apologize if there were a miscommunication that was not cleared up prior to the client posting a complaint. If there were, we did not get the chance to clear up any misunderstanding.