This comstomer came in and I performed the smog his catalyst monitor was not ready this his smog failed for not being ready I told him he needed to drive the vehicle for a minimum of 50 miles and bring it back for a retest. He was furiose that his car failed but there was nothing I could do so he...
took it to his mecanic and his mecanic said it should have passed my response was to have his mecanic pass it then. He answered that his mecanic wasnt a smog tech and I said so I said then belive me when I said it didnt pass . He came back 10 days later I checkd his monitor and told him it was ready and I could smog it now and it would pass he answered " it was ready befor you just wanted extra money and I wanted to file a complain" hearing this upset me and I told him I refuse to retest his vehicle and I want him to take it elsewhere for the retest. I came back into my office and he kept on followoing he and I asked him again to leave he refuse to leave thats when I told him I was gonna call the police . As far as his vehicle not passing and wanting a refund I want him to file a complain with the bearau of automotive repair for a false failure and fax them the failed smog paperwork that I gave him and let them make the judgment on wether I should give him a refund or not.
when your daughter-in-law called and asked for a retest I told her to bring it at about 2 o'clock so we could retest it . But she never mentioned that her vehicle had Gross polluted. she came in and I hold her I needed to see the failed smog paperwork and when I saw that it has gross polluted I told...
her I couldn't do the retest that day and she would have to take it to a star station to retest it. however I also told her that I was in the processes of becoming a star station and my certification would be updated the next day and I could do it then. he asked if there where and other stat stations nearby and I gave her a few locations and she went there only to find out they wanted seventy dollars for the smog. so she called me again and I told her ill do her retest for the twenty dollars retest fee but she had to wait till the next day for my star certification to be complete. And her father-in-law was mad at us because she was driving in the rain without wipers? how is that my fault?
I am rejecting this response because: I lost enough of my time, energy and money with this unprofessional business. Taking the next step suggested by the business owner is not going to solve anything. By the way his response on May 19, 2016 when I went for the retest was: "the car is still not ready". His son came and check the computer and he contradicted his father's initial evaluation and said that my car is ready for the test. Than I said: "it was ready also the first time probably but you did not read the computer correct and did not show me the reading. I almost made a complaint but I reconsidered." My mechanic said: "the computer shows only one light which is not a major reason - the car should pass in this condition." My mechanic has over 50 years of experience working with different cars and owning his own business here in the US and also in Europe. The only reason I left right away was to find another business that is open on the same day, to prove that his knowledge and his expertise in smog and computer technology is very limited. I will make sure I will let everyone knows how bad his customer and mechanical skills are.He should refund me more that just the fee charged for the misdiagnosis of my car; my time I took from my job to come and be there 1 hour before he close his shop, the time I had to go allover town to my mechanic, another smog shop, etc. Thank you![redacted]
This comstomer came in and I performed the smog his catalyst monitor was not ready this his smog failed for not being ready I told him he needed to drive the vehicle for a minimum of 50 miles and bring it back for a retest. He was furiose that his car failed but there was nothing I could do so he...
took it to his mecanic and his mecanic said it should have passed my response was to have his mecanic pass it then. He answered that his mecanic wasnt a smog tech and I said so I said then belive me when I said it didnt pass . He came back 10 days later I checkd his monitor and told him it was ready and I could smog it now and it would pass he answered " it was ready befor you just wanted extra money and I wanted to file a complain" hearing this upset me and I told him I refuse to retest his vehicle and I want him to take it elsewhere for the retest. I came back into my office and he kept on followoing he and I asked him again to leave he refuse to leave thats when I told him I was gonna call the police . As far as his vehicle not passing and wanting a refund I want him to file a complain with the bearau of automotive repair for a false failure and fax them the failed smog paperwork that I gave him and let them make the judgment on wether I should give him a refund or not.
when your daughter-in-law called and asked for a retest I told her to bring it at about 2 o'clock so we could retest it . But she never mentioned that her vehicle had Gross polluted. she came in and I hold her I needed to see the failed smog paperwork and when I saw that it has gross polluted I told...
her I couldn't do the retest that day and she would have to take it to a star station to retest it. however I also told her that I was in the processes of becoming a star station and my certification would be updated the next day and I could do it then. he asked if there where and other stat stations nearby and I gave her a few locations and she went there only to find out they wanted seventy dollars for the smog. so she called me again and I told her ill do her retest for the twenty dollars retest fee but she had to wait till the next day for my star certification to be complete. And her father-in-law was mad at us because she was driving in the rain without wipers? how is that my fault?
I am rejecting this response because: I lost enough of my time, energy and money with this unprofessional business. Taking the next step suggested by the business owner is not going to solve anything. By the way his response on May 19, 2016 when I went for the retest was: "the car is still not ready". His son came and check the computer and he contradicted his father's initial evaluation and said that my car is ready for the test. Than I said: "it was ready also the first time probably but you did not read the computer correct and did not show me the reading. I almost made a complaint but I reconsidered." My mechanic said: "the computer shows only one light which is not a major reason - the car should pass in this condition." My mechanic has over 50 years of experience working with different cars and owning his own business here in the US and also in Europe. The only reason I left right away was to find another business that is open on the same day, to prove that his knowledge and his expertise in smog and computer technology is very limited. I will make sure I will let everyone knows how bad his customer and mechanical skills are.He should refund me more that just the fee charged for the misdiagnosis of my car; my time I took from my job to come and be there 1 hour before he close his shop, the time I had to go allover town to my mechanic, another smog shop, etc. Thank you![redacted]